Brow soap is good it’s the usual one I get however my order was missing an item and I couldn’t get through to anyone to solve this. Great product but poor customer service so was disappointed
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Utterly appalling customer service! Ordered in March and never received item! Never reply to emails and now emails bounce back
Really like the product, doesn't smudge any eyebrow pencil you've got on and holds the brows in place. Great value product too. Product was out of stock so I pre ordered, delivery was efficient and th... See more
I ordered the the kit in January and was nearly a month before I received it which was very frustrated. Staff were however very helpful & explained that due to issues with customs there was a delay.... See more
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Over a month later item still not…
Over a month later item still not arrived customer service is a shambles won’t process a refund
February 8, 2021
Reply from Lambrow
I am sorry that you were unhappy with the service you received. Unfortunately we have suffered as a result of COVID-19 and therefore cannot offer refunds for delayed shipping. I have checked your tracking and have seen the item is due for delivery soon. I hope you love the product.
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My item haven’t turnt up
February 3, 2021
Reply from Lambrow
Hi Leila,
I am sorry you are dissatisfied with the time your order has taken to be delivered. I have checked the tracking and have seen it is due to be delivered this week. I hope this helps.
I haven’t received it
February 1, 2021
Reply from Lambrow
Hi Aimie,
I can see your item was delivered yesterday. I hope you love the product!
Only one of my parcels arrived
February 1, 2021
Reply from Lambrow
Hi,
I have tracked your order and have seen that delivery was attempted both today and yesterday for the second item. Please let us know if you like the product once it has been delivered. Thanks.
Arrived late but good staff
I ordered the the kit in January and was nearly a month before I received it which was very frustrated. Staff were however very helpful & explained that due to issues with customs there was a delay.
If you’re experiencing the same & have emailed LamBrow, make sure you check your junk mail as every email I had back went into mine.
February 1, 2021
Reply from Lambrow
Updated- Hi Charley, I’m sorry to hear this. Please email me at ethan@lambrow.co.uk so I can help you out as the tracking shows it as being delivered from our end. I am so sorry about this.
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Actually really good 🧼
Actually really good! I bought another brand of soap brow ‘iconic London’ and it did nothing! This soap however was amazing, I have Asian eyebrows and my hairs are very fine and light. This soap gives them life and gives me the fuller brow look. Don’t hesitate buy it!
January 27, 2021
Reply from Lambrow
Hi R.B,
I am so glad you like the LamBrow Styling Soap. It is one of our favourite products and we are so glad that you found it works so well.
Do not use!
Awful. Awful. Awful. Ordered over a month ago and it still hasn’t arrived. Customer service is nonexistent and they do not help you. You cannot get a refund if your order is lost in transit, which sounds like it happens a lot from what I’ve read. £25 gone. Scam!
January 26, 2021
Unprompted review
Reply from Lambrow
Hi Sophia,
I can see that the item has now been delivered. I want to offer my sincere apologies for the extended time you had to wait and hope that despite the delays you love the product. We have now dramatically reduced our shipping times due to feedback like this so thank you for your time to review.
Absolutely ridiculous.
Absolutely ridiculous.
Bought the lamination kit, and was so excited. A month later, still nothing. Sent an email - no response. Asked for a refund and was refused.
Wish I looked at reviews before trusting this company. Shocking really. What a scam.
January 26, 2021
Reply from Lambrow
Hi Lexy, Im sorry to hear this. I was unable to find your order. Please could you include more information in the form I sent you. Thanks.
My product never arrived :(
January 24, 2021
Reply from Lambrow
Hi Natalie,
I can see that the item has now been delivered. I want to offer my sincere apologies for the extended time you had to wait and hope that despite the delays you love the product. We have now dramatically reduced our shipping times due to feedback like this so thank you for your time to review. We would appreciate it if you could update your review to explain your experience we would greatly appreciate that.
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Disappointed
I received an email saying my package was delivered and keep receiving emails for a review. I was hesitant about this because I do not like bashing on anything, but it’s been over a month and a half since I emailed LamBrow to ask about my package that never made it to me despite saying delivered. I’ve still received no answer, but keep receiving automated emails to rate a product I never received. Would like this fixed ASAP or my money returned.
January 24, 2021
Reply from Lambrow
Hi Ariana,
Could you please update me on whether the product has now arrived. As it was a Brow Soap sent to the USA unfortunately we do not offer tracking as this would be too expensive. If it has not yet arrived I can look at resolving this issue for you. Many thanks. Please email me at ethan@lambrow.co.uk
I have still not received my order
As soon as I raised awareness that my product had not been delivered, the team were onboard and quick to dispatch a new order which I received within a week. I am yet to use the product, however, very happy with the quick response and service received.
January 24, 2021
Reply from Lambrow
Hi Jane,
I can see that the item has now been delivered. I want to offer my sincere apologies for the extended time you had to wait and hope that despite the delays you love the product. We have now dramatically reduced our shipping times due to feedback like this so thank you for your time to review. If you could please update the review to explain your experience that would be greatly appreciated.
Didn’t even receive my package
January 23, 2021
Reply from Lambrow
Hi Marianna,
I can see that the item has now been delivered. I want to offer my sincere apologies for the extended time you had to wait and hope that despite the delays you love the product. We have now dramatically reduced our shipping times due to feedback like this so thank you for your time to review. If you could please update your review to let us know what you thought of the experience as a whole plus what you thought of the product we'd greatly appreciate that. We are always looking to improve our service.
Item never received
January 22, 2021
Reply from Lambrow
Hi Cristina,
I can see that the item has now been delivered. I want to offer my sincere apologies for the extended time you had to wait and hope that despite the delays you love the product. We have now dramatically reduced our shipping times due to feedback like this so thank you for your time to review. If you could please update your review to let us know what you thought of the experience as a whole plus what you thought of the product we'd greatly appreciate that. We are always looking to improve our service.
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Wish I looked at the reviews before…
Wish I looked at the reviews before placing my order as it appears I’m having the same issue as everyone else! I placed my order two weeks ago and there’s no shipping information available, was told that due to covid there’s delays but by the looks of these reviews that’s an excuse!! Waiting on a reply so let’s see what happens
January 21, 2021
Unprompted review
Reply from Lambrow
Hi Sara,
I can see that the item has now been delivered. I want to offer my sincere apologies for the extended time you had to wait and hope that despite the delays you love the product. We have now dramatically reduced our shipping times due to feedback like this so thank you for your time to review. If you could please update your review to let us know what you thought of the experience as a whole plus what you thought of the product we'd greatly appreciate that. We are always looking to improve our service.
Lamination brow kit
Ordered the lamination brow kit on the 21.12.2021 & still not received it. Over 4 weeks wait is not acceptable
January 20, 2021
Reply from Lambrow
Hi Lucy,
I have tracked your item and can see it has likely been lost. Could you please email me at ethan@lambrow.co.uk to let me know whether it has arrived and if not I will help resolve the issue.
Only received one out of 2 products
I was so excited about your products. I order the setting spray and the soap, and still haven’t receive the soap. I also send an email and haven’t got a response.
January 19, 2021
Reply from Lambrow
Hi Sandra,
I am sorry to hear that the Brow Soap has not yet reached you. Unfortunately shipping between the UK and US is delayed at the moment due to COVID-19, however if it has still not reached you, I will help you with a resolution if you could please contact me at ethan@lambrow.co.uk
My item hasn’t arrived yet
January 18, 2021
Reply from Lambrow
Hi Naomi,
I can see that the item has now been delivered. I want to offer my sincere apologies for the extended time you had to wait and hope that despite the delays you love the product. We have now dramatically reduced our shipping times due to feedback like this so thank you for your time to review. If you could please update your review to how you found the experience and whether you like the product we'd love to hear your honest feedback.
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Haven’t received my order
Haven’t received my order, place 2 weeks ago. I emailed but had no response.
I just hope the product is alright!
Updated - checked my junk, no results found. Where did you forward the message as I can’t see that, either.
January 17, 2021
Reply from Lambrow
Updated - Hi Laura,
I can see that the item has now been delivered. I want to offer my sincere apologies for the extended time you had to wait and hope that despite the delays you love the product. We have now dramatically reduced our shipping times due to feedback like this so thank you for your time to review. If you would be able to update your review to explain your experience and what you think of the product, we'd love to hear your honest feedback. Thank you.
Wish I checked here first..
Bought the lambrow kit took 4 weeks to arrive, so much for 3 days shipping! Absolute sham considering everyone has had to wait this amount of time
January 15, 2021
Unprompted review
Reply from Lambrow
Hi,
I want to offer my sincere apologies for the extended time you had to wait and hope that despite the delays you love the product. Our shipping policy does state that 2 weeks delivery is expected, however we have now rectified the issue and 3-5 day shipping can be expected for our new lamination kit coming out in the next few days.
Reply from Lambrow
Hi Margaret,
I can see that the item has now been delivered. I want to offer my sincere apologies for the extended time you had to wait and hope that despite the delays you love the product. We have now dramatically reduced our shipping times due to feedback like this so thank you for your time to review.
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