lastminute.com Reviews 

I was advised to keep my luggage with me when boarding the plane; even though I had a 10kg baggage upgrade, I was told I had to pay an additional £50 because I hadn't checked the bag into the hold. Because I had followed the airport staff's advice—and didn't have the money to pay the extra £50—I missed my flight.

The following emails to confirm flights and hotel made peace in mind.

Very lovely hotel and location.

was good and fast and without making a acccount and stuff just lovely and wished

I booked a trip for myself and two kids including flights. Chose BA flights as the flight selection page said we would be allocated 3x hand luggage, 3 x cabin bags, 3 x checked luggage. On receipt of confirmation code only I have all 3 options, the kids have to have checked luggage and hand luggage only. There was no option to choose seats, there is no option in the lastminute.com trip section to choose seats. I try to manage the booking at BA - I cannot allocate seats as the flight is being provided by another airline. Apparently I am flying Aer Lingus. I cannot manage my booking at Aer Lingus as I do not have a booking reference with them. Lastminute.com will only allow me to chat with a support agent who doesn't speak/type English very well and I have to wait 12/24 hours for some one to email me. There is no phone line unless you want to book!?

Easy booking process and easy to check in online through the app. Good value price too.

Easy to book use all the time

Had not used in years and was lastly surprised with last mintues deals and website

Best prices compared with other holiday providers

Staff offered me a charger. The hotel room cleaned daily all staff with smile and helpful attiade

LMC has let us down badly. We used them a few years ago but it looks like their systems and processes have changed.

We booked and paid 16 July for a trip to Porto, for my forthcoming birthday. 5 star hotel, all paid for and we were looking forward to it. Then on 19 July LMC sent an email apologising saying they couldn't confirm the booking and refunded us. It appears that whilst the hotel room, dates & flights were all available(we contacted the hotel to check) it appears that LMC's 'allocation' had run out, and even though this was 'replenished' and in theory we could have rebooked with them, they said they still couldn't guarantee the confirmation and hence didn't want to take the rebooking. We spoke with several people at LMC and spent hours trying to get it sorted, but to no avail. We even asked them to contact the hotel who were expecting us but they didn't do so.

This is a nonsense, because once a room is booked on their systems, it should be set aside and not given to another LMC customer. We said

"You should not advertise and take a booking where you cannot immediately (ie within the hour) confirm the booking. The problem was with your systems and your own insufficient room allocations, and not the hotel availability. This is clearly supported by our ability to obtain the same exact booking through Love Holidays.

As a retired Compliance Manager I am very aware of and familiar with systems and controls and treating customers fairly. Your service fell below the standards that a reasonable customer would expect and it was this failing that gave rise to the difficulties experienced. "

We complained, requesting a very modest £50 compensation/good will payment but they refused. We obtained the exact same holiday, same hotel, same room type, flights, dates, etc with Love Holidays for £37 less and we received their confirmation within minutes!!

LMC's customer service on this occasion was dreadful. They felt they were not responsible for our lost time, anxiety, frustration and upset simply because they refunded us (albeit that took a few days to recredit us). Because they did not treat us fairly we will not use them again and hence are posting this review. All information is factual and can be verified.

Shame on you Last Minute dot Com!

Great family break to Rome. Would recommend lastminute.com

Overall absolutely great

My return flight booked through lastminute.com was cancelled by the airline on 9 January 2026. I requested a refund immediately.

Several months later, I still had not received any refund from lastminute.com. Their repeated response was that they would refund me only after receiving the money from the airline.

This is especially concerning because lastminute.com made formal refund commitments following action by the European Commission and the EU Consumer Protection Cooperation Network. These commitments state that consumers should receive refunds for airline-cancelled flights within a maximum of 14 days.

To find the official information, search Google for:

European Commission Lastminute.com 14 day refund commitment

or:

European Commission air travel Lastminute.com CPC refund

I eventually contacted my credit-card issuer, submitted the booking confirmation, cancellation notice, proof of payment and correspondence, and requested a chargeback. The chargeback was finalized successfully, and I recovered the value of the unused return portion of my ticket.

For consumers in a similar situation: request the refund immediately in writing and keep all evidence. Do not wait longer than 14 days. If no refund arrives, report the matter to ACM ConsuWijzer in the Netherlands, or the relevant consumer authority in your country, and promptly ask your credit-card issuer about a chargeback. Chargeback deadlines may apply, so do not keep waiting indefinitely while being told that the company is waiting for the airline.

This review reflects my personal and documented experience.

The supervisor solved all my problems with my flight cancelation, and I was able to rebook different flights with voucher, but the man on the phone wasn't helpful and if I had listened to him I'd not of got a refund for two months, that's when I emailed the helpful supervisor and he was able to issue me a refund by voucher straight away.

Very easy website, always book with last minute

Booking was good but we have to pay City Tax 10 € per person per night.

Good value and a slick well working website

I got to this company via skyscanner. The price of roof supplier was not as good a others, but reservation costs were not included in the comparison. The insurance and other costs are not transparent either. I paid for seats twice. I will not use it again.

Thank you hotel was great