lastminute.com Reviews 

You have my details and your response was unsatisfactory hence why it's on here

These people sale you a hotel and then do not take responsibility when things go dramatically wrong. I would not recommend this company at all. They give out false information and false details.

I am extremely disappointed with the service we have received from lastminute.com.

My partner and I booked what was supposed to be our dream holiday after finding what appeared to be a great deal online. We paid the full amount upfront in good faith, believing everything was confirmed and our holiday was secured.

The very next day, we received a text message from TUI advising that the payment had failed. This was extremely concerning, so we immediately contacted lastminute.com. We were told not to worry and that everything would be sorted. However, we were then informed that our original flight was now full and that they were looking for a “like-for-like” alternative.

Four days later, we finally received their proposed alternative, which is completely unacceptable. Instead of our direct flights from Manchester, they expect us to fly from Manchester to Heathrow before travelling to Cancún, and then do the same on the return journey, with an absurd five-hour wait at Heathrow before our connecting flight back to Manchester. This is in no way a like-for-like replacement and is a significantly worse travel experience than the holiday we originally paid for.

What makes this even more frustrating is that throughout this entire process, the exact same holiday with the original flights has continued to appear as available on the lastminute.com website. The only difference is that the price has increased considerably. It gives the impression that because we secured what was a particularly good deal, lastminute.com have chosen not to honour it and have instead offered an unreasonable alternative, effectively forcing us to either accept a full refund or pay an additional £400–£500 per person to rebook the same holiday.

This is completely unacceptable. We have wasted hours on the phone and using the live chat, only to receive no meaningful help or resolution. Customer service repeatedly failed to take ownership of the issue or provide a satisfactory outcome. We booked in good faith, paid in full, and expected the holiday we had purchased to be honoured.

Instead, we have been left without the holiday we booked, facing substantially higher prices if we still want to travel. The entire experience has been stressful, frustrating and incredibly disappointing.

The distance from the hotel to airport
The distance from the Tourist spots and hotel
The staff not being helpful. We ask for a fan because it was very hot in the bedroom. They couldn't even provide the fan. There was an AC in the living room but no AC in the bedroom.

The location is very nice and

Great resort & accommodation.
Definitely 5 star

I love it every thing was so good and even I like it the fact that they call you if you’re not there I love it

Good booking process and service

I bookd the ticket but the jorden airline didnt allow me to travel bcz i have to get visa on arrival but they want me to get it now on the spot but they didnt allow me so my tickets i booked tivket again on the spot with sudia airline and i went why what is that bevahiour we can get visa on arrival all airline allow me to go but they refuse i need my refund thats really bad i never booked tivket again like that

Fantastic!
Perfect from start to finish, spotlessly clean property, fabulous pool and amazing hosts.
I cannot recommend highly enough.

Great price and extremely easy to navigate through the app. I am definitely booking my next holiday again with last-minute.com 👍

was very good

We booked an airport transfer through lastminute.com which was operated by Titan Transfers.

My daughter and her partner were left waiting at Barcelona Airport for over an hour before being collected.

Instead of apologising, staff accused them of lying, terminated phone calls and when I contacted the company myself I was told to “go to hell.” I have screenshots of the entire conversation.

My daughter and her partner also reported that the driver was using a mobile phone whilst driving and had to swerve suddenly, which understandably caused them concern.

Delays can happen. Abusive customer service and behaviour like this cannot.

I would never use this company again.

Excellent service

Having one week to agree and book our summer holiday destination, I was more than happy for lastminute.com to make it happen at a competitive cost.

It's my fourth booking through them and I've never experienced any problems... Not one!

The hotel, flights, shuttle and insurance were delivered quickly in one neat package. 5 nights in Barcelona was excellent as was the hotel. THANK YOU!!!

Relatively easy love the booking confirmation email has ALL details flights. Hotel and transfers on one email. That is really good.

The easiest holiday booking I have ever done. Will 100% be using the site again.

Room is very small and it is not a 3 star hotel it is 1 star. House keeping also pathetic

Private transfer paid for. Never received the service.

I booked a flight for Milan but the site changed to Parma which cost me a fortune get back to turin