If I can give -ve star rating I will do it. Worst credit card company in Australia. Can't solve your issue but always adding up extra overdue fines. I have been trying since first week of October to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Latitude has been the most untrustworthy finance company I’ve ever dealt with. The credit card interest rate is nothing short of usury, 27.99% pa and unfortunately in Australia these rates are not... See more
The most un ethical useless customer service team and company I’ve ever dealt with. This company makes it difficult to pay your bill on time and then when you try arrange with their team to have it pa... See more
Someone opened a credit card in our name and used the card. No written communication was ever given to us to let us know. When asking Latitude how someone could rack up a credit card bill without o... See more
1.1
Bad
188 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer support total disappointment
The customer support was a total disappointment.
The person hung up on us after being on a 33min call trying to resolve a GoMasterCard issue. Our time is as valuable as their employees. We lost time and energy only to be hung up on and never called back!
So disappointing!
September 5, 2022
Unprompted review
Advertisement
No integrity
No integrity, false information provided and mis-managed loan. Unresolved:
A) Taking money out of my account when not permitted (money hasn't been returned yet)
B) Link to my loan portal advises I don't have permission to access my loan account.
C) Verbal and system confirmation that direct debit was ceased ( it hasn't been so I've requested bank to block debit).
D) Promised verbal contact by 2 x supervisors which hasn't been honoured.
E) Old loan account hasn't been closed off.
The most shocking experience I've ever had. Just waiting so I can make a complaint to the Obudsman.
August 25, 2022
Unprompted review
Terrible business with incompetent service
Absolutely incompetent service. Latitude fails to get even the basics right, and they don't deserve your business. I've had to try multiple times to get a card reissued, and each time the service operators just ask for a new form or for me to wait for some arbitrary thing.
Their new digital Service Centre doesn't function properly... it fails to take payments! The most basic thing a finance company should be able to do. I have paid via BPay, and those payments show on the account. BUT the Service Centre says the account is overdue... and it most certainly isn't.
July 10, 2022
Unprompted review
Lies and Distraction
Latitude Financial/ CreditLine card was cancelled without my permission, although they insist I did. I've had 2 loan/borrowing structures with them over the years. Both paid out by myself well before the end of the 24 month period/s agreed to.
I've been trying for several months to have someone send evidence of my cancelling, but am met with lies and distraction tactics.
July 6, 2022
Unprompted review
Not the best financial institution…
Not the best financial institution interest rate very high if It’s nothing less than a scam.
Customer service is nil
March 5, 2022
Unprompted review
Advertisement
Big bulshit .The worst service in my…
Big bulshit .The worst service in my 45+ years of life. Disaster I lost health from nervousness and communication with them. Be safe, stay away from Latitudefinancial
November 12, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.