Lavie Labs Reviews 

974
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness, noting significant improvements in skin texture, hydration, and overall appearance. Many found them luxurious, leaving skin softer, firmer, and more youthful. Reviewers frequently highlight the outstanding customer service, describing staff as helpful, knowledgeable, and providing personal support. However, some people were dissatisfied, citing misleading sales tactics where "free" trials led to unexpected subscriptions and charges. A few others also noted perceived low product quality and expressed unhappiness about packaging changes.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers consistently praising the creams for... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the products for making... See more

Staff

Customers consistently note positive experiences with staff, highlighting staff members for their helpfulness... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent and responsive... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the personal and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... See more

Company replied

Rated 5 out of 5 stars

Have had the pleasure of dealing with Cat over the past few weeks. Although the cream is lovely I just could not afford to continue with it due to personal issues. Cat has been fantastic answering al... See more

Company replied

Rated 5 out of 5 stars

I have been a subscriber to Lavie Labs for at least a year or two now. I love their products but mostly I love the customer service. Every time I've needed to skip a delivery I have emailed them and I... See more

Company replied


Company details

  1. Beauty & Well-being

Written by the company

A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.


Contact info

4.0

Great

TrustScore 4 out of 5

974 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(974)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Kind of Company

My dealings with the Company went superbly well.The Company's staff members I conversed with were friendly,very professional & extremely helpful.The package I ordered arrived on schedule & I received calls to check if all was satisfactory.The staff were First Class.Very pleased indeed.Thankyou all.

December 2, 2025
Unprompted review
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Reply from Lavie Labs

We truly appreciate your feedback and are glad the team are looking after you!

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Rated 5 out of 5 stars

Have had the pleasure of dealing with…

Have had the pleasure of dealing with Cat over the past few weeks. Although the cream is lovely I just could not afford to continue with it due to personal issues.
Cat has been fantastic answering all my e-mails extremely quick, helpful, informative & kind. She is a credit to the company 😊

December 1, 2025
Unprompted review
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Reply from Lavie Labs

Thank you so much for this lovely review, we pride ourselves on making sure everyone is looked after and we will pass this on to Cat. We hope you enjoy the products you have received.

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for.
I would highly recommend their products, particularly their creams. Great for everyday use, perfect for a Christmas gift.
Thanks again Cat.

November 28, 2025
Unprompted review
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Reply from Lavie Labs

We are so happy you have been looked after and are enjoying the products!

Rated 5 out of 5 stars

I love this stuff

I love this stuff! The cream makes my skin feel so soft and the cleanser makes my skin feel so refreshed. The customer service is amazing as well

November 28, 2025
Unprompted review
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Reply from Lavie Labs

Thank you for the kind review! We are glad you are enjoying the products!

Rated 5 out of 5 stars

I have just started with LavieLabs..

I have just started with LavieLabs... wanting to avoid the dreaded Botox! The person (Rob) I am working with has been very helpful, understanding what my skin needs, what products would be best to use and working that within a budget I set. I will be sticking with it for the best results.

November 29, 2025
Unprompted review
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Reply from Lavie Labs

Thank you Cheryl, we are glad Rob is looking after you and look forward to having you as part of the family for a long time to come!

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Rated 5 out of 5 stars

Absolutely love these products..used…

Absolutely love these products..used three so far and can definitely see results. I love the way the serum creams and eye care go on. The full instructions and the personalised service.

November 21, 2025
Unprompted review
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Reply from Lavie Labs

Thank you for the kind review! We aim to make our service as personalised to each client as possible and we look forward to looking after you for a long time to come!

Rated 1 out of 5 stars

DON'T BE FOOLED

I was called by the sales rep asking for more money before I could receive the item that I was due to get as per my "subscription" . They offered lots of products for "FREE" however when you look more closely you are paying every 30 days and only getting a product every 45 days. To me this counts as a SCAM. They only contacted me after the 30 days were over and had taken money from my account and so are now saying I am not entitled to a refund AND am not entitled to receive the product as I have cancelled my subscription. High pressure sales with skilled tactics to make a very bad offer sound like a good deal. AVOID AT ALL COSTS.

November 21, 2025
Unprompted review
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Reply from Lavie Labs

I am very sorry you feel this way Sonia, we ship every 45 days as this is the frequency our ladies find most inline with their usage. I can see you have now recieved your order and an extra freebie so I'm really happy we have resolved this for you. As always if you need anything please do reach out!

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Rated 5 out of 5 stars

Simply Superb!

I initially tried the cleanser from Lavie Labs — honestly, I was a bit dubious at first, but it completely removed all my makeup so gently and left my skin feeling baby-soft. I was so impressed, as other products I’ve used never removed everything properly — this one really does!

So, I decided to treat myself and got the Ashkra Eye Serum, the Metinka Face Cream, and the Brightening Gel. They all feel superb on my skin!

I’ve continued the routine and recently added the Oulala Face & Neck Serum (I use it only at night as recommended) and the Immortality Cream — which honestly feels like the most luxurious cream I’ve ever used.

I’m literally obsessed — I’ve had so many compliments on my skin and would highly recommend all the Lavie Labs products I’ve tried so far!

October 11, 2025
Unprompted review
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Reply from Lavie Labs

Thank you for your kind review, we are really glad you are loving the products! The Immortality really is something special! We look forward to having you as part of the family for a long time to come!

Rated 1 out of 5 stars

They called made me an offer for…

They called made me an offer for delivery charge only to entice be back as a customer.. assured me no hidden agenda, 4 weeks later took money from my bank now no one will reply to be, i have raised a fraud case against them as they keep ignoring me

September 24, 2025
Unprompted review
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Reply from Lavie Labs

We are truly sorry you feel mislead, it was confirmed both in the call and the welcome email that this was a 30 day free trial. I can see that both of your emails where responded to within 15 minutes. I know that our Customer Service Manager has reached out and I'm really glad that this is resolved now.

Rated 5 out of 5 stars

Debbie and Jonathan are incredible to…

Debbie and Jonathan are incredible to talk if you ever need any help. I have been ordering these products for over a year now and I also recommend them to my clients in my clinic. I think they are worth every penny for all the compliments I get about my skin. Highly recommended it!

January 1, 2025
Unprompted review
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Reply from Lavie Labs

We are so glad that Debbie and Jonathan are looking after you! We love hearing feedback about the compliments our customers get and we look forward to having you with us for a long time to come!

Rated 5 out of 5 stars

Small problem with my order but it was…

Small problem with my order but it was quickly resolved. Great products and customer care x

October 10, 2025
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Reply from Lavie Labs

I'm really glad you were looked after and your problems were resolved. We are so happy you love the products and look forward to having you as part of the family for a long time to come!

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Rated 1 out of 5 stars

Rosie called me suggesting I try the…

Rosie called me suggesting I try the moisturiser. Happy to give it a go. When it arrived its chemical rating was high (on my Yuka app I use) and I messaged Rosie to tell her I wouldn’t be using the product but happy to send back (unopened), please cancel my card details. I have rung the number countless times, from different phones, and left 5 messages. Rosie has ignored them all and £32 has just come out of my account!!! So angry! Absolute scam! Do Not use. Products highly toxic! If Rosie calls, put the phone down immediately 😡

September 16, 2025
Unprompted review
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Reply from Lavie Labs

I'm really glad we managed to resolve this for you! Like I said we usually advise our customers to email us directly to avoid situations like this however I have now cancelled your subscription and you have been refunded.

Rated 5 out of 5 stars

After being contacted by Rob Chezick…

After being contacted by Rob Chezick and being told how great the products are I thought I would try them
I have now been using for a month and I am really happy with the results
I am excited about the next few months of using

October 12, 2025
Unprompted review
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Reply from Lavie Labs

We are so glad you are enjoying the products! We can't wait to see your long term results!

Rated 5 out of 5 stars

Fantastic Products and AMAZING Results

I have been using Lavie Labs products for 4 years now and can testify for how good they are, they actually do what they say they will.
I’ve used Matinika for 4 years and wouldn’t use another moisturiser. Skin loves it, absorbs it beautifully and leaves skin feeling ‘fed’.
I’ve used Ashkara eye serum for over a year, it has visibly smoothed my crepey looking lids and eradicated a crease on my right eye lid.
Finally, I’ve been using Skin Immortality for 3 months. It’s frankly incredible, visibly lifted and smoother skin, brighter complexion and the comments from people keep coming! ‘Have I had Botox, what procedure have I had? Have I had laser treatment…..it’s the cream!!! When you look at the ingredients it’s then easy to see why this cream works so well. Lavie always offer me an annual package where I can pay per month and have my skincare sorted for the year. I highly recommend their products.

October 11, 2025
Unprompted review
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Reply from Lavie Labs

Thank you for your kind review! We are over the moon that you are loving the products, we look forward to having you as part of the family for years to come!

Rated 5 out of 5 stars

Great products, helpful and knowledgeable staff

What a fabulous company to deal with. Very pleasant and helpful staff that bend over backwards for you. The products are so luxurious, you feel like a million dollars when you use them. They actually do what they say on the box. Well done Lavie Labs!

October 9, 2025
Unprompted review
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Reply from Lavie Labs

We are so glad the team are looking after you and that you are enjoying the products! We look forward to seeing your long term results!

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Rated 5 out of 5 stars

Tried the lavie ashkara eye serum and…

Tried the lavie ashkara eye serum and immediately I noticed the lines disappear. Crows feet are gone, I must admit that was unexpected, seeing such an instant difference.

October 10, 2025
Unprompted review
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Reply from Lavie Labs

Wow! We are so glad you are already seeing some results with the Ashkara!

Rated 5 out of 5 stars

Best cream for wrinkles

Definitely one of my favourite companies, I love the Matinika cream & have used it for quite a few years now, I’m 47 but im told often I look early 30s lol I do look a lot younger than before I started using tbh , I had deep set wrinkles on forehead and fine lines at mouth & between eyebrows & can’t really see them now, I will continue to use this cream forever, thank you

October 6, 2025
Unprompted review
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Reply from Lavie Labs

Thank you for your kind review! We are absolutely delighted to hear about the improvements you have seen, it really makes our day! We look forward to having you as part of the family for a long time to come.

Rated 5 out of 5 stars

Matinika skin cream

I love this product! the Matinika skin cream. I am 65, have been using it for a few years now and get a lot of compliments on my skin. Have used much more expensive creams in the past but this is my favourite. Their customer service is excellent too

October 8, 2025
Unprompted review
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Reply from Lavie Labs

Thank you very much for your review! We love hearing about the compliments our customers get! I'm so glad the customer care team have been looking after you, we strive to keep our customers happy.

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