Lavie Labs Reviews 

974
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness, noting significant improvements in skin texture, hydration, and overall appearance. Many found them luxurious, leaving skin softer, firmer, and more youthful. Reviewers frequently highlight the outstanding customer service, describing staff as helpful, knowledgeable, and providing personal support. However, some people were dissatisfied, citing misleading sales tactics where "free" trials led to unexpected subscriptions and charges. A few others also noted perceived low product quality and expressed unhappiness about packaging changes.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers consistently praising the creams for... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the products for making... See more

Staff

Customers consistently note positive experiences with staff, highlighting staff members for their helpfulness... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent and responsive... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the personal and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... See more

Company replied

Rated 5 out of 5 stars

Have had the pleasure of dealing with Cat over the past few weeks. Although the cream is lovely I just could not afford to continue with it due to personal issues. Cat has been fantastic answering al... See more

Company replied

Rated 5 out of 5 stars

I have been a subscriber to Lavie Labs for at least a year or two now. I love their products but mostly I love the customer service. Every time I've needed to skip a delivery I have emailed them and I... See more

Company replied


Company details

  1. Beauty & Well-being

Written by the company

A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.


Contact info

4.0

Great

TrustScore 4 out of 5

974 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(974)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Results based products

I have been using the bosem, brightening gel, skin immortality and the matinika cream for only around 10 days and I can already see a great difference in my skin, all products are light weight but leave your skin feeling very nourished and hydrated still and lasts through out the day. I was abit hesitant on how the products would smell due to them having no perfumes in them but they all smell nice very light natural scents to them

October 6, 2025
Unprompted review
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Reply from Lavie Labs

We are so glad you are loving the products! We understand that the scent of some of the products can be unfamiliar however not using perfumes allows for fewer negative reactions. We can't wait to hear about your long term results!

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Rated 5 out of 5 stars

After being sceptical about these…

After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they promised about their products and what they would actually do. WELLLLL...... I should have waited because after just 2 days I could feel the benefit of Lavie labs already 💯🥰💯 and emailed them to tell them I would be resubscribing. My skin has felt AMAZING in just 2 days of using their products. My skin has felt so soft and mosturized all day I cannot recommend these products more. 💯🥰💯

October 1, 2025
Unprompted review
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Reply from Lavie Labs

Wow! Thank you so much for your kind review. We are so glad you are loving the products and hope to have you as part of the family for a long time to come!

Rated 5 out of 5 stars

I am quite happy with my product came…

I am quite happy with my product came on time , skin looks so much better an more youthful looking ,feel 5 yrs younger ,thank you

September 25, 2025
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Reply from Lavie Labs

Wow, thank you for your kind review! We are really happy to hear about the results you are seeing, it really does make our day!

Rated 5 out of 5 stars

My experience with Lavie Labs was… above and beyond for full customer experience and satisfaction

My experience with Lavie Labs was incredible, from the moment they contacted me. Please take the time to read this review to the end. The agent Mitch Bourgeois was an absolute gem, as I am no spring chicken I worry when I am contacted with amazing too good to be true offers, I really put Mitch through his paces as I am very cautious regarding scams, there was no hard sell just a guy doing his job in a very caring and professional way. I know you could say that is what he is paid for, but this was on another level, he really did make me feel that he wanted me to have the best experience possible, the cost of the product is not a million pounds but it is also not a few quid that could be an affordable loss, as I have already mentioned there was no hard sell or any pressure for me to either try the product or continue with any subscription. But to be honest this was a win win situation with trial only costing only the postage, I hasten to add the product Matinka is amazing! My experience was further endorsed by a lovely lady called Catrina, who rang me within 11 hours to respond to a few questions I asked at 7.30pm the previous evening. Rarely have I ever given such a detailed review around customer service but I truly think this is fully justified - again the product I chose to purchase is perfect for me and again this was down to Mitch giving me the information and time to reserch the company and products in full before making any decision. If all the staff at Lavie Labs are as helpful and lovely as Mitch and Catrina the company should be very proud of themselves!

August 8, 2025
Unprompted review
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Reply from Lavie Labs

Thank you so much for taking the time to leave such a detailed review regarding your experience with both Mitch and Cat, we always aim to look after our customers as we would a member of our family so this truly is amazing to hear!

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Rated 5 out of 5 stars

Excellent experience dealing with…

Excellent experience dealing with customer service today (Cat). Have been using the product for 6 months now and can't fault the items or the team! Thanks again

September 29, 2025
Unprompted review
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Reply from Lavie Labs

Thank you for your feedback, I will make sure this is passed on to Cat. We are really glad you are loving the product!

Rated 5 out of 5 stars

The Customer service left me pleasantly surprised.

I had the Bosom exfoliator recommended to me but I was not available for my delivery and when I got in touch with DHL to redeliver unfortunately I was once more not able to be there, so I provided DHL with an alternative delivery address but just for good measure I also got back in touch with Lavie Labs to let them know the state of play and Wendy at customer service got back in touch with me almost immediately and went above and beyond what I expected and got in touch with DHL and managed to track and ensure my package was safely redelivered to an alternative address for me. This left me pleasantly surprised because in my experience most companies would have left you in the hands of the delivery company but Lavie made me feel reassured so I now know they actually care about their customers.

August 22, 2025
Unprompted review
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Reply from Lavie Labs

We are so glad you feel well looked after. I will be sure to pass the feedback on to Wendy! I hope you enjoy the Bosom!

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Rated 5 out of 5 stars

Why has the packaging changed

Why has the packaging changed? The tube was far more user friendly, now there are two fiddly lids and a spatula which can easily be mislaid. This customer is not happy with the change. As a follow up to this review I received excellent feedback from Lavie who explained there had been a few problems with the pump action dispenser and most customers are happy with the new packaging. They are very kindly sending me FOC one of the few pump action dispensers they still have in stock so i am more than happy with that.

September 25, 2025
Unprompted review
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Reply from Lavie Labs

Thank you for your honest review Alison! You are completely right, we had some issues with the dispenser so changed the packaging. I'm glad the team have looked after you and should you have any issues going forward please reach out!

Rated 5 out of 5 stars

The cream I found left my skin well…

The cream I found left my skin well moisturised. It is light and non sticky. It has a pleasant smell and I could smell it on my face the whole day. I %100 recommend this product.

August 18, 2025
Unprompted review
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Reply from Lavie Labs

We are really glad you are loving the Matinika and thank you so much for your kind feedback!

Rated 5 out of 5 stars

I’ve been using Lavie Labs for a little…

I’ve been using Lavie Labs for a little while now and I have to say, I’m really impressed. The Matinika cream feels absolutely lovely on my skin — rich but not heavy, and it leaves my face soft and refreshed all day. I’ve noticed a healthier glow since I started using it.

It's as good, if not better than the Dior products I used previously.

All in all, I’m very pleased with both the product and the service!

August 21, 2025
Unprompted review
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Reply from Lavie Labs

Thank you for your kind words, we are really glad you are loving the Matinika and the team is looking after you!

Rated 4 out of 5 stars

Brilliant creams

Brilliant creams skin felt so smooth and younger

September 3, 2025
Unprompted review
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Reply from Lavie Labs

Hi Sarah, thanks for your review. If you have any suggestions that could improve the service you have received please let us know!

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Rated 5 out of 5 stars

Excellent service

To be honest I haven’t been using long but the products are very hydrating and feel luxurious , I’ve started using a Qua Sha with the serum, a little goes a long way and very relaxing ☺️
I spoke with Cat from customer service and can’t fault, if you have any questions, you just email them and literally will contact you and answer any concerns on query…

September 4, 2025
Unprompted review
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Reply from Lavie Labs

Thank You so much for the kind words Amanda, We are so glad that you are loving the products and are happy with the service you recieved!

Rated 5 out of 5 stars

I love the cream

I love the cream, it's lightweight and you only need a small amount. It has made my skin very hydrated and wrinkles are not as visible, it has tightened my skin. Excellent customer service, if you have an enquiry by email it is answered very promptly.

September 2, 2025
Unprompted review
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Reply from Lavie Labs

Thank you so much for the kind review. We are really glad you're enjoying the products and that the Customer Care team are looking after you!

Rated 5 out of 5 stars

Amazing product and customer service

Product was fab, light, hydrating and smells gorgeous. My experience with this company also deserves the 5 stars. For once I could end my subscription without any hassle, usually companies make this a cumbersome task. Only ending as I need to save on outgoings. This was a massive plus for me, I now have trust in the company and will definitely use again in the future. Thank you to the team

September 1, 2025
Unprompted review
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Reply from Lavie Labs

Thank you Laura! I will ensure your kind words are fed back to the customer service team. We look forward to welcoming you back in the future. Please reach out!

Rated 5 out of 5 stars

A slice of heaven in a pot

The Matinika facial cream from Lavie Labs is gorgeous 🥰. It has a light texture that absorbs into the skin. I have only been using the cream for a short time and my skin feels hydrated and softer. I reached out to the team via email and the staff were really nice and accommodating - thank you - Vanessa

August 29, 2025
Unprompted review
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Reply from Lavie Labs

Thank you so much for the glowing review Vanessa! We are so happy you are enjoying the product and the customer service team looked after you!

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Rated 5 out of 5 stars

The product was brilliant and the…

The product was brilliant and the service given by the providers was absolutely fantastic.

August 6, 2025
Unprompted review
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Reply from Lavie Labs

We are thrilled you are enjoying the product. We pride ourselves on our customer service. We are grateful to be a part of your skincare journey!

Rated 1 out of 5 stars

I was very disappointed as I got phone…

I was very disappointed as I got phone call ref free skin care products they told me it’s free but u only had to pay £5 for delivery but unaware they taken £31 out of my bank 2 months later anyone else had this bad experience from them

August 25, 2025
Unprompted review
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Reply from Lavie Labs

I am really sorry to hear that you weren't clear that after your 30 day free trial, should you not contact us, that this continues into a subscription. This is confirmed within the welcome email and also in the terms and conditions of the call. Please contact support@lavielabs.com so we can look into your specific case.

Kind regards,
Cat

Rated 5 out of 5 stars

excellent quality &service

The product is of excellent quality, it has improved my skin and is silky smooth to apply, not greasy. The custom service has always been very helpful, even suggested a few things to try, I have been using the face cream for nearly 2 years. I would definitely recommend to family and friends
Delia Turner

August 21, 2025
Unprompted review
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Reply from Lavie Labs

Thank you for your kind words Delia! We are so glad to hear that you are enjoying the Matinika and we pride ourselves on our customer service!

Kind regards,
Cat

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