Having ordered some kit from the website for a job a few days later and said kit arriving not working I was feeling a bit tight on time to fix the issue. Visiting my local branch in Bath we managed to... See more
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See what reviewers are saying
Straight forward to deal with offered slightly more than quoted on trade-in product, honoured a reduced offer price on purchased product at time of enquiry which was finished by time of purchase, (al... See more
Amazing customer service, the man working was very very kind and generous. Also incredibly knowledgeable and was able to help me out when I needed it. Will definitely be going back for any of my camer... See more
I have been looking for a particular model of binoculars and they were virtually out of stock everywhere and then I came across Camera Exchange. Item in stock, free next day delivery, fantastic review... See more
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
13 Cheap street, BA1 1NB, Bath, United Kingdom
- 01225462234
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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Great service
Only received part of a purchase but when I phoned to query they had already found the missing item, packed it up and it was ready for next day delivery. Anyone can make a mistake but this one was corrected immeadiately. Description of items for sale is spot on too. Items well packed and fast (next day if ordered during the morning) delivery. Great service all round.
Absolutely fantastic company
Absolutely fantastic company. I ordered some binoculars as an anniversary present for my husband but he had the same idea (we are off on safari). I therefore returned the ones I bought and dropped them off at a branch nearest to me rather than take the risk with posting them back. It was dealt with professionally and expeditiously. Wouldn’t hesitate to look to purchase from here going forward
Everything Good.
Communicatiins were good.Items arrived on time. Both as described. Very happy. I would use them again.
Excellent communications
Excellent communications, very quick to respond to the many questions I had. That and a very quick delivery time. Pleased with the camera too.
Cheapest online for what I wanted
Cheapest online for what I wanted! Arrived within 2 or 3 days, happy customer.
Fantastic experience.
Good communication from the store and kept upto date with the delivery. Very pleased with the honest service and the product that arrived safe and sound and well packaged.
They were great
They were great. Delivery company not so good but LCE Bath called me and sorted issue really quickly.
Everything went as it should
Everything went as it should, I ordered on line and the item was delivered as expected. Nothing more I can say
Great product and price, but...!
Very happy with the product and with the price. Dropped a star because the item was poorly packaged and, possibly as a result of the poor packaging, delivery was a day late.
Great service.
I ordered a pair of binoculars that were on offer. The next day, I received a call which I missed, but it was quickly followed by an email explaining that the model I had chosen was no longer in stock. However, they would happily replace them with a similar model of a higher price, but for the same price as the reduced model I purchased.
Next day delivery even with an…
Next day delivery even with an impending bank holiday.
Good communication re delivery as well.
Very satisfied with the binoculars.
Are Your Sure this wasn't New?
I've used London Camera Exchange for at least 14 years and I have to say I trust the company completely.
Last week I bought a Canon 90D body (used) that was advertised as having less than 1000 shutter actuations.
I'm not actually convinced the device wasn't an open box return. The body is utterly immaculate and even the packaging was 'as new'.
The communication was excellent, as always, excellent so I can honestly say they the Bath store provided me with outstanding service. Chapeau!
Easy to buy online
Easy to buy online. Efficient delivery. Product as expected. Very good purchase experience.
Staff were very helpful
Staff were very helpful. My binoculars arrived on time, when they said they would and in good condition. Would buy from here again. Thank you
excellent customer service
Binos for my child
Binos for my child. Superb quality. Delivered straight away. Low cost and excellent service. Could not recommend more highly.
Easy to do online purchase including…
Easy to do online purchase including discussion with Graeme who was very helpful all online. Lense was exactly as described and in great condition.
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