Leaf Home Stair Lift Reviews 1,550

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many consumers appreciated the staff's professionalism, knowledge, and friendly attitude during both the sales and installation processes. People mentioned that the installation was completed efficiently and that the installers were punctual, courteous, and thorough in explaining how to use the product. Customers felt respected and were invited to reach out with any future concerns. However, opinions on other aspects such as product features, service reliability, and pricing were mixed. Some consumers found the products superior to competitors, while others felt they were overpriced. Some reviewers reported issues with customer service responsiveness and timely support, while others praised the incentives and overall value received.

Reviews shaping this summary

Rated 5 out of 5 stars

We compared Leaf Home to Bruno and Acorn. Leaf Home is more expensive, but the components seem to be better constructed, the lifetime warranty is better than Acorn (1 year), and there is no requiremen... See more

Rated 5 out of 5 stars

Excellent presentation by Aaron Dario. No pressure to buy. Inviting incentives. Convenient and thorough installment. I must say I have not used it enough (installed 3 days ago) to give a judgement... See more

Company replied

Rated 5 out of 5 stars

The installatiom of my stair lift was completed in a very professional manner. The installer, Malique, did an excellent job and was very pleasant to work with. I would not hesitate to work with Mali... See more

Company replied

Rated 4 out of 5 stars

we had a stair chair installed which was not an easy install for the fact it has two landings and a corner turn ...... it presented problems which they fixed promptly , and now my wife who is disabled... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Contractor
  3. Medical Equipment Supplier
  4. Mobility Equipment Supplier

About Leaf Home Stair Lift

Written by the company

Maintain Your Independence at Home

Learn More

Explore our stair lifts and other mobility solutions to see why a Leaf Home Stair Lift installation makes all the difference. Life is full of uncertainties, but whether you can stay in the home you love shouldn’t be one of them. Offering direct-to-consumer in-home comfort solutions, our team provides well-deserved peace of mind to families, caretakers, and anyone caring for a loved one. Leaf Home Stair Lift transforms homes through high-quality accessibility solutions that improve independence by providing a variety of customizable options such as power swivel seats and power folding footrests for both straight and curved staircases for indoor and outdoor spaces. With products backed by limited lifetime warranties, flexible payment options, and hassle-free installations, the Leaf Home Stair Lift team prides itself on making home upgrades easy.

Learn more about how to maintain your independence in your home!

Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

maintenance

how to maintain stairwell

May 31, 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

We have shared your feedback with our team, so we can learn from your experience. If there is any additional information you would like to share, please contact us at support@leafhomesafetysolutions.com

Advertisement
Rated 5 out of 5 stars

Excellent experience and product across…

Excellent experience and product across the board.

April 28, 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

Happy to hear our Leaf Home Safety Solutions team was able to provide you with peace of mind. Thank you for your 5-star review!

Rated 5 out of 5 stars

Khalil A

Khalil A. and Colby C. arrived a little late and made up for the little lateness by so helpful and checking to make sure I didn't have any other tasks for them. They were very polite and respectful and even pet my dog! today was the THIRD time I have had 1800gotjunk come to pick up ALL my stuff in the last couple of months and I felt so good about all of the fellas!!

April 25, 2024
Rated 4 out of 5 stars

The salesperson was knowledgeable and…

The salesperson was knowledgeable and helpful in that she explained the pros and cons of the competition. I registered our purchase online but I have not received the promised acknowledgement,

April 30, 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

Customer satisfaction is our priority. If you haven't already been helped, please email us at support@leafhomesafetysolutions.com or call us 866-320-5477. We appreciate your cooperation as well as the opportunity to resolve this for you.

Advertisement
Rated 5 out of 5 stars

Great service and when we called…

Great service and when we called someone always answered are questions.

April 18, 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

Time to sit back, relax, and prepare to enjoy your home to the fullest with Leaf Home Safety Solutions! We appreciate you sharing your experience.

Rated 1 out of 5 stars

Cheated comparing to other their price…

Cheated comparing to other their price was $4000:00 your company charge me $6700 All most double price I am seventy seven years old man I feel so bad I even cannot stop crying.Hope you give me some money back,I will be appreciate.God will take care.🙏🙏

April 23, 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

Thank you for taking the time to provide us with this valuable record of your experience. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at 800-749-4566 or email us at support@leaffilter.com if you would like to share any additional details we can take into consideration.

Rated 3 out of 5 stars

The sales person basically lied to us

The sales person basically lied to us. He told us the product would do more than it can.

April 14, 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

We have shared your feedback with our team, so we can learn from your experience. If there is any additional information you would like to share, please contact us at support@leafhomesafetysolutions.com

Rated 5 out of 5 stars

Very professional very detailed

Very professional very detailed. Bobby N.C. RAL. WAS AN AWESOME installer respectful and caring.
Wilbert and Elizabeth Woods

April 3, 2024
Unprompted review
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

Leaf Home Safety Solutions is dedicated to enhancing the safety of your home and providing an exceptional customer experience. Thank you for your recommendation.

Advertisement
Rated 4 out of 5 stars

Nothing turned out like it was suppose…

Nothing turned out like it was suppose to, but in the end, everything turned out OK. I was not able to get exactly what I wanted as I have a very old home and it wasn't possible. It appears to be working fine as it was installed and that is very important to me. I do expect I will need it more in the future than now. I was shopping around and ended up purchasing it because of the price, even though down the road would have been better.

April 11, 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

Thanks for taking the time to leave us a review. Your satisfaction is especially important to us. Please contact us at support@leafhomesafetysolutions.com or 866-320-5477 to share any additional details we can take into consideration.

Rated 4 out of 5 stars

Installer came out

Installer came out, after weekend to replace batteries. The original ones were defective. Still waiting on electrician to correct wiring for lights. At least chair is working.

April 4, 2024
Rated 5 out of 5 stars

I received timely and great service

I received timely and great service. The technician explained the problem and how to fix it if it happens again. I appreciate the professionalism of the service department.

April 2, 2024
Advertisement
Rated 2 out of 5 stars

Shower doors still uneven

Shower doors still uneven. Silicone turned yellow. Shower floor makes rubbing noises. 2 cracked tiles. Silicone on doors.
The guy tried to fix these things...nope didn't fix the issues.
I want someone from management (Seth perhaps) out to look at this.

And after a week since the reply....no phone call, no email, no visit.

March 4, 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

We have relayed your customer information to our support team, and someone will be with you to review your concerns in more detail. If you prefer, you can email us at support@leafhomesafetysolutions.com.

Rated 5 out of 5 stars

Repairing the chair lift level

The technician was well versed and knowledgeable about the product. The technician was able to answer all of my questions and concerns. The company's representative was very professional

March 9, 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

Time to sit back, relax, and prepare to enjoy your home to the fullest with Leaf Home Safety Solutions! We appreciate you sharing your experience.

Advertisement
Rated 3 out of 5 stars

Leaf Home lift chair

The salesman quoted a price of $18,000. After going through various incentives he arrived at $10,000. My knee pain overrode my brain and I said OK. I was told that the drive was a worm gear, of which he showed me one about 4 inches in diameter. During installation I found that the drive runs a much smaller worm gear on a track about one inches wide. I had a couple minor issues which were resolved in a timely manner. It does the job but I feel that it is not worth the cost. Google says the average cost is $4000.

March 4, 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

We have shared your feedback with our team, so we can learn from your experience. If there is any additional information you would like to share, please contact us at support@leafhomesafetysolutions.com

Rated 5 out of 5 stars

Pleasant experience

Everything from the salesman Adam to the installer Matt went well.

March 7, 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

Time to sit back, relax, and prepare to enjoy your home to the fullest with Leaf Home Safety Solutions! We appreciate you sharing your experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look