Given lots of advice from a very knowledgable , polite , young man . However , there was to be a follow up email from him to confirm our conversation . Still waiting , hence only 4 stars .
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lady I spoke to on my 15 telephone appointment was very helpful indeed plus she forwarded me further help via email . No complaints at all excellent service. I did knock a star off however as I in... See more
Company replied
I have used your service many times seeking answers in the darkness of leasehold property management. A lot more needs to be done to drag the system into our century. That you are free and available... See more
Company replied
Well it was a bad line and I could not hear the agent very well a lot of the time. I did take the advice that I was given and sent my letter to a joint Freeholder who has been totally ignoring my requ... See more
Company replied
Company details
Written by the company
The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.
Contact info
2 Marsham Street, SW1P 4DF, London, United Kingdom
- 020 7832 2500
- info@lease-advice.org
- www.lease-advice.org
4.0
Great
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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I was very impressed
I was very impressed. I received very helpful clear advice in a phone call, and a follow-up email, plus the offer of continued support as I a deal with my case.
August 26, 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback, William. We’re pleased you found the advice clear and helpful, and that the follow-up email and offer of further support were useful.
Ownership of equipment when bought and included in the service charge
The phone line kept breaking up and so it was difficult to have a meaning full conversation.
August 26, 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback, William. We’re sorry the poor phone connection made it difficult to have a useful conversation. We understand how frustrating this can be when you’re seeking advice and appreciate you bringing it to our attention.
1st Class Service
The advisor was Patient in listening to my concerns, Proactive in researching under what circumstance would a 12-month wait is imposed before one could re-apply an extension and Professional in advising on how I could get a 'Fair' Premium.
August 26, 2026
Reply from The Leasehold Advisory Service
Thank you for your kind review. We’re pleased the adviser was able to look into your specific circumstances and give you clear, practical guidance on your lease extension and premium. We’re glad you found the service helpful.
Take advantage of this amazing service!
With just over 81 years left on my current lease, being able to actually speak to a human, at our prearranged appointment time, and to have a conversation whereby all of my questions were answered with such knowledge that it has helped me greatly to have confidence in my decision making and know how, and options, as to whether to extend my lease now, or to take a chance on new legislation currently being decided upon in the courts. Would absolutely recommend this service, to give you the ‘tools’ for your decision making!
August 26, 2026
Reply from The Leasehold Advisory Service
Thank you for recommending the service. With important decisions around lease extension and possible changes to the law, having clear information about your options can make a real difference. We’re pleased the appointment gave you the knowledge and confidence to decide what’s right for you.
Helpful succinct advice up…
Helpful succinct advice and follow up email . Really helped me with m Park Home Problem . Thank you
August 26, 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback. We’re pleased the advice and follow-up email helped with your park home issue and gave you the information you needed.
Excellent experience.…
The advisor fully understood my questions. Her response and advice were clear to follow. It was delightful to have meaningful conversation with a human !!!!!
August 25, 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback. We’re pleased the adviser understood your questions and was able to provide clear, straightforward advice.
I’m so glad that I was pointed to LAS
I’m so glad that I was pointed to LAS. Alex explained things to me so I understood what I could do. He explained the easiest route that would be best for me.
August 25, 2026
Reply from The Leasehold Advisory Service
Thank you for your review. We’re really pleased Alex was able to explain your options clearly and help you understand the best route forward.
not good need more time
August 25, 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback. Our telephone appointments with an adviser are 15 minutes, but you can request further support if you have unresolved questions. If you’d like us to look into your experience, please contact us at info@lease-advice.org.
Extremely helpful advice
This is such an important service to have for Leaseholders who often feel powerless. Not only is the advice extremely helpful, but the advisors are also understanding and motivating
August 24, 2026
Reply from The Leasehold Advisory Service
Thank you for your kind feedback. We know leasehold issues can feel difficult to navigate, so we’re really pleased you found the advice helpful and supportive.
Eager to assist!
Knows the facts well, clarifies matters well, volunteers new possibilities beyond what I had asked for, eager to assist.
August 24, 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback. It’s great to hear that the adviser was able to clarify things and help you consider some additional options.
Reply from The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the advice on your service charge helpful.
Reply from The Leasehold Advisory Service
Thank you for your feedback. We’re glad you were able to get the information and advice you needed.
Useful information but when you’re not…
Useful information but when you’re not used to this.Trying to write notes was a little to quick for me. 😳
August 24, 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback. We’re pleased you found the information useful, and we appreciate your comment about the pace of the call when trying to take notes. We’ll take that on board.
Reply from The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the information clear, concise and useful.
They dropped called me
They dropped called me
Didnt give me chance to answer the call for the appointment
August 19, 2026
Reply from The Leasehold Advisory Service
We’re sorry to hear you weren’t given enough time to answer your appointment call. If you contact us at info@lease-advice.org with your details, we can look into what happened.
Reply from The Leasehold Advisory Service
Thank you for your feedback. We’re glad the advice was clear and that you found the adviser helpful.
Reply from The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the advice helpful.
Reply from The Leasehold Advisory Service
Thank you for your review. We’re glad you found the experience worthwhile.
Reply from The Leasehold Advisory Service
Thank you for your feedback. We’re pleased to hear you found our advice very helpful. We noticed you gave us a one-star rating, so if there was anything about your experience that could have been better, please contact us at info@lease-advice.org and we’d be happy to look into it.
Professionalism at its best.
August 21, 2026
Reply from The Leasehold Advisory Service
Thank you for your kind feedback. We’re really pleased you had a positive experience with our service.
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