Given lots of advice from a very knowledgable , polite , young man . However , there was to be a follow up email from him to confirm our conversation . Still waiting , hence only 4 stars .
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Review summary
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Reviews shaping this summary
The lady I spoke to on my 15 telephone appointment was very helpful indeed plus she forwarded me further help via email . No complaints at all excellent service. I did knock a star off however as I in... See more
Company replied
I have used your service many times seeking answers in the darkness of leasehold property management. A lot more needs to be done to drag the system into our century. That you are free and available... See more
Company replied
Well it was a bad line and I could not hear the agent very well a lot of the time. I did take the advice that I was given and sent my letter to a joint Freeholder who has been totally ignoring my requ... See more
Company replied
Company details
Written by the company
The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.
Contact info
2 Marsham Street, SW1P 4DF, London, United Kingdom
- 020 7832 2500
- info@lease-advice.org
- www.lease-advice.org
4.0
Great
2K reviews
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Replied to 94% of negative reviews
Typically replies within 1 week
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Person on the phone was ok but not much…
Person on the phone was ok but not much was useful for me all what did come from the office itself. This office has no much power to make things move from. Still my balcony door is not going to be repaired or replaced. And this office can’t do anything about it.
August 20, 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback. We’re sorry we weren’t able to provide the outcome you were hoping for.
As an independent advice service, our role is to explain leaseholders’ rights and options rather than intervene directly in disputes or require a landlord or managing agent to carry out work.
If you have concerns about the advice or service you received from us, please contact info@lease-advice.org and we can look into your experience.
Very good understanding of the…
Very good understanding of the situations and provided a number of possible options going forward .
August 17, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased our adviser was able to help.
I has a very positive experience
I had a very positive experience. Appointment was made and clearly communicated to me with follow up reminders. Scheduled appointment was on time. The advisor was clear about my queries and clearly researched the legal issues relating to it. Professional and clear information was given including follow up email with the advice.
August 20, 2026
Reply from The Leasehold Advisory Service
Thank you for your lovely review! We’re glad the adviser was able to provide clear advice and helpful follow-up information.
The lady I spoke with was very helpful…
The lady I spoke with was very helpful and gabe me the information I needed, thank you
August 20, 2026
Reply from The Leasehold Advisory Service
Thank you for your review. We’re pleased the adviser was able to help.
Join our discussion about the various…
Join our discussion about the various aspects of my potential case, during our conversations. We covered various subjects, which I was able to gain knowledge from, to apply this in the future to complete the application. and hopefully win.
August 19, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased the discussion was useful and helped you gain a clearer understanding of the options and next steps.
The phone kept breaking up which made…
The phone kept breaking up which made it very difficult to hear.
August 15, 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback. We’re sorry the call quality made it difficult to hear the advice clearly. If you feel your enquiry was not fully addressed as a result, you may find it helpful to submit a written enquiry through the contact page on our website: www.lease-advice.org.
Quick appointment and clear advice
August 18, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased you found the service useful.
Fast, efficient, excellent.
Covered a lot of ground in 15 minutes. Clear and concise information, made easy to understand for us laymen. On schedule with the pre booked time too. Wish all services operated this way.
August 19, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review! We’re delighted you found the service efficient and easy to understand.
Reliable service .The woman I spoke to…
Reliable service .The woman I spoke to was very knowledgable she put my mind at ease answered all my questions and emailed me further information to help further support my case.
Telephoned during the time stipulated.I didnt feel rushed duribg ny appoitment .
August 17, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased the adviser was able to provide support and take the time to answer your questions fully.
It was a pleasure talking to Alex and…
It was a pleasure talking to Alex and his advise going forward.
August 18, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased Alex was able to provide helpful advice and guidance.
As I said yesterday
As I said yesterday - she was trying to be helpful but I couldn’t understand a word she said
August 18, 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback. We’re sorry to hear you found the call difficult to follow. We aim to make our advice clear and accessible, so we appreciate you bringing this to our attention and will take your comments into account as we continue to review our service.
Phone appointment great
The lady I spoke to on my 15 telephone appointment was very helpful indeed plus she forwarded me further help via email . No complaints at all excellent service. I did knock a star off however as I initially sent written question. 14 days to reply . Sorry too long .
August 17, 2026
Reply from The Leasehold Advisory Service
Thank you for your review. We’re pleased the telephone appointment was helpful and that the adviser followed up with further information. Demand for our service can sometimes mean responses take longer than we would like but we appreciate your feedback and will take this into account as we continue working to improve response times.
Reply from The Leasehold Advisory Service
Thank you for your feedback. We’re sorry to hear you felt you weren’t properly listened to during your enquiry. This is not the experience we want people to have when contacting our service, and we appreciate you bringing this to our attention. If you would like us to look into what happened, please feel free to contact us at info@lease-advice.org.
Comprehensive advice which should be…
Comprehensive advice which should be very useful
August 17, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re happy you found the advice useful.
Hello, thank you for advising.
Hello,
On 17-08-2026
Thank you very much for advising .
Very polite all Services management team.
Than you
Yours sincerely
A.Vieliene
August 17, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased our team was able to provide helpful advice.
Excellent service.
August 17, 2026
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re glad to hear you were pleased with the service.
Good well informed service but terrible…
Good well informed service but terrible connection so had to ask for answers to be repeated to hear all the words.
August 15, 2026
Reply from The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the service useful, and we’re sorry the call connection made it difficult to hear everything clearly.
v informative chat with Julia so far
v informative chat with Julia so far. Have sent my lease which she needed in order to answer further queries so the matter is not complete
August 11, 2026
Reply from The Leasehold Advisory Service
Thank you for your review. We’re pleased Julia was able to provide support.
Reply from The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased you found the advice helpful.
Rights about contribution to Reserves.
The professional adviser did not answer my specific question about Reserves . She merely gave me the procedure and what my rights are regarding service charges and how to apply to the FTT. When I asked her for links she replied there are no links to give me. So I am disappointed.
August 15, 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback. We’re sorry to hear you were disappointed and felt your specific question was not fully addressed. Our service provides general, initial legal advice, but we appreciate that this did not meet your expectations on this occasion.
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