Le Boat Reviews 

1,773
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 328 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and professional, often going above and beyond expectations to ensure a smooth and enjoyable holiday. People frequently highlight the excellent service and support provided, from training to guidance, making their boating holidays memorable and relaxing in beautiful locations. Many appreciate the well-organized trips and the overall positive experience of cruising various canals and rivers. However, some people were dissatisfied with the condition and reliability of the boats, with several reviewers experiencing significant maintenance issues or breakdowns during their trips, sometimes cutting into their holiday time, and noting boats appeared tired or not thoroughly checked before departure.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers describing their experiences as fantastic... See more

Service

Customers consistently note positive experiences with service, describing it as helpful, professional, and... See more

Product

Consumers find the product to be ambiguous, with many reviewers praising the boats as exceeding expectations,... See more

Location

Users describe positive interactions with location, highlighting many beautiful and peaceful areas across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff went over and above our expectations. So very helpful and willing for us to get the best holiday adventure possible. Special thankyou to Toni and Jack for all the boating tips and instructi... See more

Rated 5 out of 5 stars

We regularly book with Le Boat, usually from Benson on the River Thames. The booking staff are brilliant and it is so easy to speak with someone. They understand our needs and are extremely helpful. T... See more

Company replied

Rated 5 out of 5 stars

I have never had any boating experience in my life before booking with Le Boat. If you are the same as me then do not worry as Le Boat have you covered. They provide training on how to drive/sail... See more

Rated 5 out of 5 stars

A fabulous week in the Aquitaine region of France. The Le Boat team Jamie, Veronique, Magda, Sebastian, Juan to name some in a great team at Le Mas D’Agenais were the best right from day one through... See more

Company replied



Company details

  1. Boat Rental Service
  2. Self-Catering Accommodation
  3. Vacation Rental

Written by the company

Le Boat are world leaders in river & canal boat hire in the UK, Ireland, Europe & Canada. Find out more about 'self-drive' boating vacations.


Contact info

  • Platinum House, St. Marks Hill, KT6 4BH, Surbiton, United Kingdom

  • www.leboat.com

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,773)

825 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

We went on the Shannon for the first…

We went on the Shannon for the first time, a family of four. The booking was very easy and we chose our comfort level boat. The whole process was very straightforward and driving the boat was fine, parking was tricky in one or two spots but everyone we met along the way was very friendly and helpful. My two daughters really enjoyed the trip and we are going again this year.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

The ballad of the good ship Saucy Sally…

The ballad of the good ship Saucy Sally aka Horizon 2 - 31. St Jean de Losne seven nights to Fontenoy le Château

Saucy Sally serenely sails the sinuous Saône,

Silkily sliding by soft sibilant shores,

Slipping sluggishly through slimy sluices.

Spying stately storks silently surveying

Sweaty sunburnt shipmates singing silly sozzled shanties,

Swatting stinging suckers of sailors’ sap.

Sidling shoreward to the slyvan shade,

Suddenly the susurration of sizzling sausages

Stimulates salivation over salty snacks on the sun deck.

Sadly secured at Fontenoy-le-Château sans sustenance. The restaurant was closed - à jamais.

- Fin -

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Unforgettable and adventurous experience. Lot river is beautiful part of France, very peaceful with amazing options for swimming. Passing through locks is sometimes challenging (especially on the first day) but it gets easier with every day, plus it support fitness of the crew :) We really enjoyed and I would do it again!

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great cruise with Le Boat…

We had a great cruise with Le Boat mainly due to:
- Good organization: A very smooth onboarding process before the cruise.
- High quality: Le Boat canal boats are excellent.
- Great experience: Exploring the rivers and channels around Messac-Guipry (France)

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Try the German Lake District

We are regular "Le Boat"ers and recommend them very highly. We have boated with them on the Thames (brilliant), the Broads, in France and on the Venice lagoon (astounding). This year we explored the lake district in Germany which was a complete revelation. It is a totally beautiful landscape of over 1,000kms of contiguous glacial lakes and rivers/canals and much of it is a National Park. The birdlife (and birdsong in the rivers) is astounding and deafening - white tailed eagles, red and black kites and a plethora of song and water birds. Also everything, everywhere is totally clean. No litter anywhere and all the boats have dirty water tanks. You can swim/watersport anywhere (unlike in France and Italy). There are marinas, city harbours and yacht clubs to moor up in at a cost (from 25 to max 50 Euros in Mirow) or you can overnight for free at anchor in the lakes -river or lake side mooring is not allowed. The Germans could not have been more friendly though 90% didn't have any English. We had some very basic German which helped. We were the only non-Germans we met in a week, even on hire boats, which was rather wonderful. We felt totally immersed and welcome! Germany's lake district in Mecklenburg-Strelitz is its best kept secret. We had never even heard of it and only found it thanks to the Le Boat locations. Go there and be wowed! It is also fun cruising because of the mix of lakes, rivers/canals and locks although the self-manned locks are incredibly slow which is frustrating at first. You have to shift into "German boating time" as you sit in your queue, this year often in scorching June sunshine. It's not that people don't know what to do. It is because the locks have been set to fill and empty very, very, very slowly. The manned locks are faster (with friendly and relaxed lock-keepers) but the detailed chart provided sadly doesn't tell you which the lock is. If you can see the lock from your waiting spot (often you can't because it is round a corner) you can tell if it is manned because there will be umbrellas up. They all have red and green light which you must obey. The Le Boat team at Marina Wolfsbruch was great and our boat was in very good condition and we loved it. In fact it quickly became our favourite boat - Royal Classique. We are three siblings in our 50 and 60s who choose to do this for a week together once a year so three cabins ensuite is perfect and the top deck space, table, moveable chairs and bimini are essential.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic support and advice

Fantastic support and advice. Advanced preparation call with very useful information. Continued support all week with updates on canal operations. Overall, a most pleasant experience all round.

June 26, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look