Le Boat Reviews 

1,789
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 328 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and professional, often going above and beyond expectations to ensure a smooth and enjoyable holiday. People frequently highlight the excellent service and support provided, from training to guidance, making their boating holidays memorable and relaxing in beautiful locations. Many appreciate the well-organized trips and the overall positive experience of cruising various canals and rivers. However, some people were dissatisfied with the condition and reliability of the boats, with several reviewers experiencing significant maintenance issues or breakdowns during their trips, sometimes cutting into their holiday time, and noting boats appeared tired or not thoroughly checked before departure.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers describing their experiences as fantastic... See more

Service

Customers consistently note positive experiences with service, describing it as helpful, professional, and... See more

Product

Consumers find the product to be ambiguous, with many reviewers praising the boats as exceeding expectations,... See more

Location

Users describe positive interactions with location, highlighting many beautiful and peaceful areas across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff went over and above our expectations. So very helpful and willing for us to get the best holiday adventure possible. Special thankyou to Toni and Jack for all the boating tips and instructi... See more

Rated 5 out of 5 stars

We regularly book with Le Boat, usually from Benson on the River Thames. The booking staff are brilliant and it is so easy to speak with someone. They understand our needs and are extremely helpful. T... See more

Company replied

Rated 5 out of 5 stars

I have never had any boating experience in my life before booking with Le Boat. If you are the same as me then do not worry as Le Boat have you covered. They provide training on how to drive/sail... See more

Rated 5 out of 5 stars

A fabulous week in the Aquitaine region of France. The Le Boat team Jamie, Veronique, Magda, Sebastian, Juan to name some in a great team at Le Mas D’Agenais were the best right from day one through... See more

Company replied



Company details

  1. Boat Rental Service
  2. Self-Catering Accommodation
  3. Vacation Rental

Written by the company

Le Boat are world leaders in river & canal boat hire in the UK, Ireland, Europe & Canada. Find out more about 'self-drive' boating vacations.


Contact info

  • Platinum House, St. Marks Hill, KT6 4BH, Surbiton, United Kingdom

  • www.leboat.com

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,789)

841 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Try the German Lake District

We are regular "Le Boat"ers and recommend them very highly. We have boated with them on the Thames (brilliant), the Broads, in France and on the Venice lagoon (astounding). This year we explored the lake district in Germany which was a complete revelation. It is a totally beautiful landscape of over 1,000kms of contiguous glacial lakes and rivers/canals and much of it is a National Park. The birdlife (and birdsong in the rivers) is astounding and deafening - white tailed eagles, red and black kites and a plethora of song and water birds. Also everything, everywhere is totally clean. No litter anywhere and all the boats have dirty water tanks. You can swim/watersport anywhere (unlike in France and Italy). There are marinas, city harbours and yacht clubs to moor up in at a cost (from 25 to max 50 Euros in Mirow) or you can overnight for free at anchor in the lakes -river or lake side mooring is not allowed. The Germans could not have been more friendly though 90% didn't have any English. We had some very basic German which helped. We were the only non-Germans we met in a week, even on hire boats, which was rather wonderful. We felt totally immersed and welcome! Germany's lake district in Mecklenburg-Strelitz is its best kept secret. We had never even heard of it and only found it thanks to the Le Boat locations. Go there and be wowed! It is also fun cruising because of the mix of lakes, rivers/canals and locks although the self-manned locks are incredibly slow which is frustrating at first. You have to shift into "German boating time" as you sit in your queue, this year often in scorching June sunshine. It's not that people don't know what to do. It is because the locks have been set to fill and empty very, very, very slowly. The manned locks are faster (with friendly and relaxed lock-keepers) but the detailed chart provided sadly doesn't tell you which the lock is. If you can see the lock from your waiting spot (often you can't because it is round a corner) you can tell if it is manned because there will be umbrellas up. They all have red and green light which you must obey. The Le Boat team at Marina Wolfsbruch was great and our boat was in very good condition and we loved it. In fact it quickly became our favourite boat - Royal Classique. We are three siblings in our 50 and 60s who choose to do this for a week together once a year so three cabins ensuite is perfect and the top deck space, table, moveable chairs and bimini are essential.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic support and advice

Fantastic support and advice. Advanced preparation call with very useful information. Continued support all week with updates on canal operations. Overall, a most pleasant experience all round.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Our Le Boat experience was amazing

Our Le Boat experience was amazing! Why? The customer service and support was outstanding of the ordinary, we felt so spoilt right from the start and our boat trip on the Thames was fabulous. If you want the best of the best, go to Le Boat!

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, we cruised the Caledonian Canal and the staff were lovely, boat was fantastic and had everything we needed, highly recommend 😀

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Holiday/Fantastic Company

What a fantastic holiday cruising the river Charente - just beautiful! Hard work with the lock gates (there were only the 2 of us) but a great workout! We did Jarnac-Cognac-Jarnac-Angoulême- maybe easier Jarnac to Jarnac but the river to Angoulême was so peaceful which made up for all the lock gates. Le Boat is an extremely professional company. The staff in Jarnac and Angoulême were so kind, helpful and friendly. A big shoutout to Mohamed, Romuald and Juergen, but seriously thank you all! We had a Horizon 1 boat which was fabulous. So sad to be home - would do it all again tomorrow. Paula & Paul, Belfast, Ireland

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Our First Boat Charter With Le Boat

This was our first boating vacation with Le Boat, and we were very pleased. Our expectations were exceeded. The staff in the Le Boat office were very helpful preparing for our arrival for our Le Boat charter, and for our departure afterwards. Our boat, the Royal Mystique A, was perfect - especially in the hotter weather we encountered. The boat was very self sufficient and we hardly had to do anything but start it, move the throttle lever forward, and go.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

We always enjoy the time on the…

We always enjoy the time on the Shannon, easy to handle boats. Friendly and helpful staff. Better to use on shore bathroom Facilities.

June 15, 2026
Unprompted review
Le Boat logo

Reply from Le Boat

Thank you so much for your feedback! We’re delighted to hear you continue to enjoy cruising on the Shannon and that you find the boats easy to handle, with friendly and helpful support from our team.

We also really appreciate your note regarding onboard facilities—feedback like this is very helpful and will be shared with the team.

We hope to welcome you back again soon for another relaxing time on the water.

Happy Boating, Catherine from Le Boat

Rated 5 out of 5 stars

This was our fourth holiday on a Le…

This was our fourth holiday on a Le Boat river cruiser in France. We've always found the company is easy to deal with both online, on the phone and in person. Their staff are very helpful, friendly and knowledgeable.

June 12, 2026
Unprompted review
Le Boat logo

Reply from Le Boat

Thank you so much for your continued loyalty and lovely feedback! We’re delighted to hear this was your fourth holiday with Le Boat in France and that each experience has been consistently smooth and enjoyable.

It’s great to know you find the booking process easy across all channels and that our teams—whether online, on the phone, or at the base—have always been friendly, helpful, and knowledgeable. That consistency is exactly what we strive for.

We truly appreciate you choosing Le Boat time and time again, and we look forward to welcoming you on your fifth adventure soon!

Happy Boating, Catherine from Le Boat

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look