Leekes Reviews 

Katie at the till at the Melksham store was very helpful and resolved the issue with a smile 😊

First ever visit to the Cheltenham store. The sales assistant Fahimeh could not have been more helpful. She went out of her way to provide us with all the information we needed, was extremely polite and a pleasure to do business with. Ordered 2 items from the store and will certainly return if and when we need to look for other furniture.

Crosshands Thursday 18th June (4.50pm) - The staff at the till were rude and abrupt.
I queued at the till and said hello to the lady behind the counter. She looked at me but did not respond, instead mumbling to herself and turning back to the computer screen. She was not serving anyone at the time and did not acknowledge me or the queue. She didn't explain that there would be a wait, or let me know if someone else would be serving.

A second member of staff then came out and called "next", but directed this towards the gentleman standing behind me in the queue. It had to be pointed out that I was in front of him.

She then asked whether I was paying by cash or card. When I replied that I wanted to pay by cash, she said I had to pay by card, I asked why, she said the store was due to close! It was only 4:50pm and the store did not close until 5:30pm, I asked again why cash was not being accepted. She responded that I would have to wait, while looking towards the other member of staff, and then said, "Well, do you want the item?"

I did complete the purchase by card, but on reflection I should have left the item and walked out. The overall customer service was poor, unwelcoming, and unprofessional.

Kitchen fitted by Leekes, Melksham. Clare was the lead designer, she had vast experience and made useful suggestions for layout. When the job was underway Clare wasn't particularly good as point of contact, often questions we sent to clarify something were given short answers without much info. Nothing drastic but didn't stand out as great service. The guys on site came at different times daily but worked efficiently and fine skill & knowledge. Helpful on site. They finished on time and kitchen accurately built. Not the cheapest, as ever worth shopping around to get quotes and assess potential fitters.

We had our wardrobes designed and installed by Leekes Llantrisant. Jon Chater was very professional and helped with all aspects of design, measuring and installation of the wardrobes and chest of drawers. He managed the whole process seamlessly thus making the experience stress free.

We have just been to the Melksham store with some very specific paint requests. Paul, in the paint department, went above and beyond to find the right product for us. He remained friendly, cheery and professional throughout. We will definitely be back to see him with any other paint dilemmas!

A great big shout out to 'Katie' working the tills at Melksham store... I wish all people could be as happy, helpful and engaging as she was to us 👍👍👍

Don't be afraid to order items online; I did and it was a lovely positive experience.
A company with old fashioned values but modern outlook.
The customer service and after sales are so very helpful and really care about the customer having a positive experience shopping at Leekes.

We visit the Llantrisant Store and have food in the Cafe. The food is always outstanding and they offer a good variety of choices with generous portions but the exceptional Cafe Team is what truly sets Mezz Cafe apart from other Cafes. The staff are extremely friendly, welcoming and accommodating. The staff go above and beyond and have exceptional customer service. The staff cannot do enough for you and nothing is ever too much trouble.

Had expert advice and a very warm welcome from Bev Berry in the curtains and blinds department. Her ability to interpret exactly what we were looking for and come up with a great pattern and colour scheme for the rest of the bedroom saved us so much time searching.

Adrian was extremely helpful in helping us with the decision to buy a dining table and chairs. He was not pushy at all and left us to come to the decision to buy ourselves. Excellent service throughout the process.

We just bought a new set of patio furniture at Leekes in Melksham. Louise was super helpful in showing us the various choices and helping us make our final decision. We always like going to Leekes, and had a nice lunch in the cafe before braving the garden furniture section.

Needed to process a refund of an item bought a couple of days before and had mislaid the receipt, luckily the item was connected to our store card. Jeremy on the desk was so helpful and knowledgeable he was able to find the transaction and process the refund. What a star! We are regular customers of Leekes Melksham and whenever we are served by Jeremy he is always pleasant and friendly and a great ambassador for the store.

Went into the Llantrisant store yesterday to purchase a sofa and dining table and chairs.
Liam was very professional and had a very friendly manner. They were a bit short staffed but he acknowledged us and let us know he would be with us as soon as possible. He gave us a very positive sales experience.
We’re now looking forward to our furniture delivery.

We have previously bought furniture from Leekes (Cross Hands) and had excellent service, so we were keen to return.

Andrew in the furniture section was very helpful and knowledgeable regarding the mobility/adjustable chairs. We are grateful to him for his advice.

Great shopping experience,fabulous store, always greated by friendly staff, our recent visit was exceptional 👌 lovely staff member helped us with our shopping, I believe the staff member was a lady called Katy who went above and beyond to help us, thank you Katy, we will be back

Visited Leekes Llantrisant this morning. Had a nice bite to eat and were pleasantly surprised at the service provided by staff. One member of staff, Cassey, went out off the way to be very helpful. Will be going back very soon.

Huw was very good, helped us make the final decision, and helped us to the car with our wonderful bench seat.

I couldn’t put the recliner together and after a few hours decided to ring Leeks Crosshands where I purchased the Chair. Anna the manager got back to me asked if I could bring it back and Huw would sort it out, was all put together and sorted in half an hour, so very grateful to all the team, so very helpful. Thank you

From start to finish, incredible! Sales, delivery, installation all fantastic.
Ordered a new bathroom. Michael was knowledgeable, honest and affable. He took time to advise and recommend. Also, very patient with my dithering.

Leekes provided a plumber who did everything required. Stripping the room, tiling, flooring and then refitting our new bathroom. Gwyn Towns was exceptional. He had our best interests at heart from the start and throughout. He treated our home with the upmost respect. His workmanship is second to none.

We had not utilised Leekes before ordering our bathroom but will definitely be going back to make other purchases after such a positive experience.

Thoroughly recommend.

Thank you to all concerned.