Leigh Day Reviews 

2,285
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 260 reviews, reviewers overwhelmingly had a great experience with this company and its legal services. Customers frequently praise the dedicated solicitors and staff members for their compassionate, professional, and deeply supportive approach throughout the entire claims process. People mention that communication is exceptionally clear, and they truly appreciate receiving regular updates that make difficult situations much easier to navigate successfully. Some people were dissatisfied with communication delays and slow response times when trying to reach out for essential assistance or progress updates. Reviewers also noted frustrating difficulties during the initial enquiry stage or mentioned that certain customer responses felt generic and unhelpful.

What people talk about most

Staff

Customers had positive experiences with staff, consistently highlighting their professional, caring, and... See more

Service

Consumers find service to be positive, highlighting well-organised and highly professional legal... See more

Customer service

People report positive experiences with customer service, noting that representatives are compassionate,... See more

Claim

Customers consistently note positive experiences with claim, highlighting successful settlements and... See more

Response time

Clients share positive opinions on response time, noting that reviewers are consistently kept well-informed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ava from Leigh Day looked after my case brilliantly. She was professional and at the same time showed care whilst I was suffering mentally due to a cycle accident. She was very responsive and checke... See more

Company replied

Rated 5 out of 5 stars

The Solicitor who managed my case was Ross Whalley. Ross always clearly explained what would happen at every stage, he provided sound advice and assurance and I cannot fault the service at all. I trie... See more

Company replied

Rated 5 out of 5 stars

Fantastic from start to finish. Philip balanced a challenging case with care throughout, always looking after my best interests. He was excellent at providing an understanding behind the case value an... See more

Company replied

Rated 5 out of 5 stars

My Case Manager Chris Livesey was brilliant he kept me informed and gave me good advice. He made me feel like a person and not a case number. I appreciated all his hard work I Highly recommend L... See more

Company replied


Company details

  1. Lawyer
  2. Employment Attorney
  3. Law Firm
  4. Personal Injury Attorney

Written by the company

We are top-ranked London & Manchester lawyers advising on personal injury, asbestos and mesothelioma claims, medical negligence, human rights, employment & discrimination law. Get it touch today by calling us on 020 7650 1200 or 0161 393 3530 to talk to the legal teams. We currently represent more than 250,000 drivers of diesel vehicles and are leading experts in vehicle emissions group claims. We also specialise in equal pay claims and workers' rights claims for large groups of claimants, often for those working in the gig economy. We are consistently ranked as leading practitioners in the legal directories Legal 500 and Chambers and Partners and are one of The Times top 100 law firms. We hold the Law Society legal practice quality mark Lexcel, and are accredited by numerous charities and other organisations.

Leigh Day

Written by the company

Justice for all
We are committed to claimant only cases ensuring that individuals have the same access to justice as the UK Government and large corporations.
How can we help?
Our principle areas of work cover injury and medical negligence, asbestos diseases, employment and discrimination, human rights, international and group claims, and regulatory and disciplinary.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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4.7

All reviews

(2,285)

249 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing team

Amazing team! Thank you so much Michelle victor and Angela Bruno and everyone at Leigh Day for your hard work and support over the last 8 years! We couldn’t have got where we were without you guys! You have been very patient with our family we can’t thank you enough. ❤️

January 22, 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Shanaye,

We are so happy to hear that our team's hard work and support made such a positive difference for your family over the past years. We truly appreciate your kind words and are grateful for your acknowledgment.

Best wishes

Leigh Day

Rated 5 out of 5 stars

My experience with Leigh day was…

My experience with Leigh day was exceptional. Sarah and Katie were extremely supportive, informative and I honestly felt cared for and supported in every way. Sarah and Katie are two of the nicest people and I would not hesitate to recommend them .. thank you so much

January 27, 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Nicola,

We're happy to hear that you had such a positive experience. It's wonderful to know that you felt supported and informed. Thank you for recommending us!

Best wishes

Leigh Day

Rated 1 out of 5 stars

I would personally consider trying…

I would personally consider trying another firm.
In my experience, the firm declined to proceed with my case, citing a lack of staff capacity to deal with it within the required timeframes or similar. They did not state that the claim was of low value; however, that was my own impression, as no other clear explanation was given.
What concerned me most was the lack of transparency. I was not provided with any specific detail as to why the case was considered too close to important dates or deadlines, which left me uncertain about how that conclusion had been reached. When I followed up to ask for clarification, the response felt generic and did not address my questions.
I was also told that they would not be able to take on the case because they would need to provide a duty of care. Given that the firm had already requested and reviewed a significant amount of information, this response felt confusing and, honestly, quite invalidating.
Overall, I left the interaction feeling that my case had not been properly explained or meaningfully engaged with. Far from impressed.

January 21, 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Gordon,

We appreciate you taking the time to share your experience. We're sorry to hear about the lack of clarity regarding our decision not to proceed with your case and that our explanation felt inadequate.

We'll review your feedback to improve our communication and ensure a more transparent process in the future.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Outstanding Professional

Bethany, Lucy and Jane have been outstanding throughout our claim. They have been patient, flexible and sensitive in handling my daughter’s case and have always made it a priority to work around us and what worked best for my daughter. They have been especially kind and careful when engaging with her directly. Making time to meet with us face to face in London with our Barrister Gemma, was hugely appreciated and effective in finalising the details of our claim. We didn’t feel rushed or pressured at any stage of the claim and was therefore able to make an informed decision that was right for my daughter. We are extremely pleased with the outcome that they have worked so hard for. A very big thank you!

January 2, 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Nazneen,

We're glad to hear of the positive experience you had. It's wonderful knowing we could provide the support needed to achieve a favorable outcome. Thank you for sharing your feedback.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Natalie at Leigh Day was outstanding…

Natalie at Leigh Day was outstanding throughout my case. She clearly explained every step of the process and successfully brought my claim to a very satisfactory conclusion. I would not hesitate to recommend her and the team at Leigh Day to anyone involved in a cycling accident.

January 9, 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Martin,

We're happy to hear that your experience was outstanding. We appreciate your positive feedback regarding the clarity of the process and the satisfactory resolution of your claim. Thank you for recommending our team.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Cycling accident

Very professional and helpful in getting my claim sorted. I would definitely use them again

January 15, 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Tony,

Thank you for providing such positive feedback.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Faultless, thorough and real care, with an unbelievable result

Fantastic from start to finish. Philip balanced a challenging case with care throughout, always looking after my best interests. He was excellent at providing an understanding behind the case value and timing throughout. He settled my case for an amount that far exceeded what I thought as ever possible. Trust the process. Thank you!

December 11, 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Thank you for taking the time to provide such positive feedback.

Rated 5 out of 5 stars

Personal Injury Claim

Leigh Day took over my case and the whole process from start to finish was easy. I was kept up to date on my case as it progressed. Would highly recommend to anyone looking for a personal injury claim company. Professional and non judgmental.

January 14, 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Patricia,

We're happy to hear that the process was easy and you were kept informed. Thank you for recommending us, we appreciate your positive feedback!

Best wishes

Leigh Day

Rated 5 out of 5 stars

Superb handling of my cycle RTC

Very prompt, well informed replies to all my questions when dealing with my bike/car collision, with an excellent outcome. Thank you.

January 5, 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Pete,

Thank you for your feedback.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Dino and his team were amazing

Dino and his team were amazing, very supportive throughout a very difficult case. They went above and beyond and got a better than expected result.
Thank you so much for all your hard work.
SH

January 7, 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

We're happy to hear that we provided amazing support during a difficult time. We are so glad we exceeded your expectations and appreciate your kind words and recognition of our hard work.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Professional

Professional, helpful and understanding throughout the process.

January 9, 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Thank you for taking the time to leave a review, we appreciate your feedback.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Amazing….Dino was excellent so…

Amazing Dino was excellent so understanding more like a friend rather then usual solicitor, a caring nature.

January 7, 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Sam,

We're happy to hear that you felt understood and cared for. Thank you for sharing your kind words; we appreciate your positive feedback so much.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Leigh Day were fantastic

Leigh Day were fantastic, Chris supported me the whole way through and constantly kept me updated throughout the whole process. Their communication was great and they made the whole process as painless as it could be.

January 29, 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Jess,

We're happy to hear that the support you received was fantastic. We appreciate your positive feedback regarding the communication and how painless the process was for you.

Best wishes

Leigh Day

Rated 5 out of 5 stars

5 star service at Leigh Day

I approached Leigh Day after enduring a tragic situation in my life. I was allocated a solicitor by the name of Laura Murphy and from the word go, she was professional yet empathic. She handled my personal case with so much care and compassion. I was always made to feel like they were fighting for me and for justice and that it wasn't just about numbers and money. I have used several other firms of solicitors over the past for various tasks, and none of them have come close to giving anywhere near the level of service that Laura and her team provided. Successfully, I might add. I honestly hope that I will never need their help again, but if I did, I would not hesitate to use them again. I hope this review helps anyone that is in a situation that needs this type of legal help to fight a case for them.

December 22, 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear John.

We appreciate your feedback and are grateful for your kind words. We're happy to hear that you felt supported during a difficult time and that our service met your needs with care and professionalism. It is rewarding to know we made a positive difference.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Professional, efficient and personal

I had a bike accident earlier this year and turned to Leigh Day for help with my compensation claim. From start to finish, the service was exceptional. The team kept me informed at every stage, explained everything clearly, and made what could have been a stressful process feel completely manageable.
A special mention goes to Ava, the paralegal who handled most of my case. She was professional, patient, and genuinely supportive throughout. Her attention to detail and regular updates gave me real confidence, and thanks to her hard work, the claim was successful.
I’m incredibly grateful for everything they did and wouldn’t hesitate to recommend them to anyone needing legal support after an accident.

December 16, 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear William,

We're happy to hear that our team provided exceptional service during your claim. We appreciate your kind words about the support and guidance you received, especially regarding the attention to detail and regular updates. We are grateful for your recommendation.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Cases against the government and police federation

Represented a large group of police officers in an employment tribunal (basically taking on the government) and the police federation. We won both cases, got 7 years of legacy pension back from April 2015 to April 2022 and injury to feelings payments in both cases. Needless to say, I am happy with the service provided.

December 19, 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Paul,

Thank you for taking the time to leave us feedback.

Best wishes

Leigh Day

Rated 5 out of 5 stars

I would like to thank Leigh Day

I would like to thank Leigh Day , especially Georgia Pantazides, Stephen Dickens and Patrick the Barrister. They were very professional and arranged everything for my husband who was diagnosed with Mesothelioma. They did all the chasing and got all the information to get our case up and eventually won. They kept us updated and advised us about everything.They were excellent and I have told many Mesothelioma patients about our experience.

December 17, 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Dorreen,

We appreciate the feedback regarding the professionalism and support provided during this challenging time, and we are grateful for your recommendation.

Best wishes

Leigh Day

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