LesFleurs.ch Reviews 945

If I would have option to put 0 I would’ve do that !!!
My experience is the worst ever , been charged for flowers arrangement and bottle of champagne for my moms birthday, which I’ve ordered 2 days in prior
Customer support has informed me that there is no champagne bottle available, anyways the most important were flowers! So in the end they didn’t deliver anything, no response from customer support chat , no refund
Shame on you and your service, you better do nothing than that kind of business when you spoil peoples mood with your unprofessionalism !

they delivered in time and according to the instructions

An awful experience! They don’t reply on your messages and calls. As well as don’t deliver your order and make a refund. Don’t recommend their service!

AVOID AT ALL COSTS

An absolute trash company.
They haven't delivered it on the selected day and haven't even contacted us to tell they couldn't do it... They just marked like it's delivered but recipient has never got anything...

Very disappointed, now we also need to fight for the refund and reaching them by phone is probably unreal. It's ringing and then tells you to just write them and hangs up on you.

SCAM!

Fast, on time & cheaper than the rest.
Fabulous

This company ruined my day during valentine… i placed an order week ago before valentines day and my order didn’t arrive to my partner even though I contacted them at the morning and told them to make sure to arrive it the answer was keep in rest it will be delivered today and booom my bouquet didn’t arrive and it was too much easy for them and didn’t even apologize till i asked to and they only refunded me the price of my purchase and it was ok for them to ruin a special occasion… worst company ever and worst +carless customer service…i only ordered from them because the prices were better than other companies that I dealt with but unfortunately I learned the leasson… if u want ur order to never arrive on special occasion + careless customer service then deal with this company

The flowers were lovely and we're delivered in perfect condition. But, during and after the order process, there was no possibility of defining the time of delivery. This was very unusual and inconvenient. The flowers were delivered late afternoon but I had hoped they would be delivered in the morning.

Excellent service, in time delivery, what delivered was exactly as promised

Ordered from the UK to be delivered to my cousin in Switzerland, so I was a bit cautious about making the order. However I was amazed by the excellent customer service I received when I required updates regarding my order. They also send you a picture of the roses when packaged and ready to be dispatched. The recipient received the roses on their birthday as requested. She said they also smell very nice and look fresh! Thankyou very much! Will be ordering again for sure :)

Prompt and excellent service. Very professional and detailed feedback with e-mail.

Thank you so much for making my mother have a special birthday, unfortunately I could not be there in person so to have surprise flowers delivered just made her day! Thanking you for making it special, looking forward to ordering again for any special events and moments. Thank you

Kerry Drayson

Danke ! Hat gut funktioniert

Great service & beautiful flowers, fully recommended!

Extremely disappointed.

This saterday morning, the site promised delivery on the same day.

Our flowers could not be delivered because ... all partner shops in the region were closed !!!
Now the receiver has returned home from the hospital after surgery and our flowers were missing.

Extremely disappointed !

Amazing customer service through and through! First of all, the flowers were beautiful and as advertised. Secondly, and despite my mistake in identifying the correct delivery address, LesFleurs.ch continued to communicate with me to correct the error and delivered the flowers at no extra cost. The flowers brought joy to the recipient and that is the bottom line of their service! Thank you!

even more outstanding in real than on the picture.

Excellent! I've ordered about five times to Zürich from other countries and it has been perfect every time. Delivery times have been spot on, one occasion we had an issue with a supplier but Les Fleurs was attentive and understanding. They chased it up and helped me out. Many thanks to them for being dependable

I am very very pleased at the care and attention given to the flower bouquet that I had chosen for a special recipient.The bouquet met all my wishes:big,simple but beautiful and crisp fresh..I appreciated the fact that it was presented in a beautiful wrapper which enhanced the beauty and simplicity.My recipient said to me she wished it could keep forever.

I thank Les fleur.ch for their time and attention and also their patience with me.

Never ever again

We ordered a funeral bouquet on March 3, 2021 from this company to be delivered within Austria to Gaaden. No caution they do not deliver to this area. Our card was charged and the very same day the company sent an email they did not have any local florist and they cancelled our order. Till today no refund, only several emails like this -
4.3. 21
Your LesFleurs.ch order N° 796679
Thank you for contacting us.

We have verified with the accounting service and can confirm that the refund was made.

Anyway, some Banks are holding refunds for a certain amount of time, so please contact your Bank directly.

Best Regards

Sabrine
LesFleurs.ch

9.3. Your message : Read
Dear Madame, I did contact my bank which is Commercial Bank KB, mail address - mojebanka”at sign”kb.cz They need to get from you the code of transaction-refund you made to confirm the refund. Thank you.
Your LesFleurs.ch order N° 796679
Hello,

Thank you for contacting us.

We have forwarded the information to our Accounts department for processing.

Thank you for your confidence.

Yours sincerely.

Sabrine
LesFleurs.ch
12.3.
ID transakce
205-08032021 1086001415574
Dear all, we still did not get the money back! We are going to write this very unpleasant experience to your website to inform other customers. Unbelievable when concerning funeral bouquet...

Your LesFleurs.ch order N° 796679
Thank you for contacting us.

We have verified with the accounting service and can confirm that the refund was made.

Anyway, some Banks are holding refunds for a certain amount of time, so please contact your Bank directly.

Best Regards

Sabrine


Etc. etc. No refund till today.

The flowers that they delivered were very different than what they advertise on their webpage. Some flowers were not in the bouquet and not even replaced by alternatives. Customer service claims "slight differences" may occur which is like a sad joke because what is delivered was way lower in quality and quantity than what I paid for.

I will never ever buy from them again. Stay away!