The experience was because of the kind and fast response. When i was missing a few pieces they sent them over fast. Overall 5/5 will buy continuously!
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See what reviewers are saying
Moc please very well, clamping power super, color and building instructions good. Unfortunately, stickers are missing or pdf are not included to print them, often there are also missing parts that you... See more
Company replied
Rating A great designed model set in stones. Construction plan just enough - several stones floating . STEP 43 plate 2x3 no connection to the fuselage until STEP 212 . STEP 354... See more
Company replied
Took over 4 weeks to arrive to US. Some major parts were missing, so couldn't finish the roof or a few other decorations. It's a beautiful piece overall, but directions are horrible, with pictures of... See more
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Company details
Written by the company
Letbricks is a dynamic and creative company. In recent years, the company’s business direction has been placed on building blocks. We manufacture high-quality customized products for each Lego fan, including a wide range of professional products, including Moc kits, Lego conversion kits, lighting kits and accessories, building block display boxes, etc. The goal of Letbricks is not only to provide work from a wide variety of great designers, but also to collect and share the best MOC ideas from around the world. Our team is dedicated to providing our customers with quality products at low prices as well as promotional customer service.
Contact info
China
- www.letbricks.com
3.9
Great
343 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Good job
Thanks for the nice cruiseship mocs.
Everything went fine!
Except the delivery of one part because of some problems during delivery by logistics provider dpd who were not able to deliver as requested.
Letbricks support also helped to fix this problem and the part was delivered next round.
Many thanks to the team of Letbricks.
July 19, 2025
Reply from letbricks.com
Thank you for sharing your experience! We’re sorry for the delivery issue caused by the logistics provider, but we’re very happy to hear that our support team was able to assist and get everything resolved. Your satisfaction means a lot to us!
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Reply from letbricks.com
Thank you for your feedback and for enjoying the set overall. We are very sorry to hear that some pieces were missing. We offer a free missing-parts replacement service and would be happy to help you resolve this issue.
Great customer service
I ordered a 1/35 scale fighter jet set from this site and the quality of parts were really good. There were a few missing pieces at first but after contacting them, they quickly sent me the missing pieces free of charge.
Despite the missing parts originally, there was no other problem.
September 4, 2025
Unprompted review
Reply from letbricks.com
Thank you so much for your kind feedback! We’re really glad to hear that you enjoyed the quality of the fighter jet set and that our free replacement service was able to resolve the missing parts quickly. Your satisfaction means a lot to us, and we’ll keep working hard to make every building experience even better.
Good
They have great service. Friendly, quick and useful. The bricks have okay quality as they can be hard to press together and the axels can be very tricky to slide stuff on to.
September 2, 2025
Unprompted review
Reply from letbricks.com
We truly appreciate your support and honest feedback! It’s great to know that you are happy with our service. We’ll also take note of your comments about the bricks and axles, and continue improving in the future. Thank you for building with us, and we look forward to serving you again!
Delivery and sorting out of each…
Delivery and sorting out of each element are very well done and organized.
You only focus to assembly.
July 3, 2025
Reply from letbricks.com
Thank you so much for your kind words! We’re glad to hear that everything was well organized and made the assembly process easier for you. We hope you enjoy building your set!
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Excelente product
Was a perfect experience, It took some days the shipping but everything arrived prefect
June 7, 2025
Reply from letbricks.com
We are so happy to know you are satisfied with both the products and especially our after-sales support. Providing reliable service and making sure you enjoy a worry-free building experience is always our top priority. Thank you for recognizing our efforts and we hope to see you again soon! 😊
The products are good
The products are good, but the after-sales support is Fantastic.
August 26, 2025
Unprompted review
Reply from letbricks.com
Thank you so much for your kind words! We are glad to hear everything arrived safely and that you are happy with your experience. Shipping can sometimes take a little longer, but we truly appreciate your patience and trust. We look forward to serving you again in the future :D
Great model and customer service.
I received my Big Boy model as a gift. A year and a half later when I needed replacement parts LetBricks responded quickly and sent me the parts I needed. Outstanding customer service!
June 9, 2025
Reply from letbricks.com
Thank you for sharing your experience with us! We’re so happy to know that even after a year and a half, we could assist you with the replacement parts you needed. Providing reliable and timely customer service is always our priority, and your recognition means a lot to us. We hope you continue to enjoy your Big Boy model, and we’ll always be here whenever you need support.
Letbricks Review
I’ve gotten a few items on separate transactions with Letbricks. They are very prompt and professional. Brick quality is excellent with little to no issues.
If any issues arise, I’ve contacted their customer service and they helped address and resolve them in a very satisfactory manner.
I would buy from them again.
June 10, 2025
Reply from letbricks.com
Thank you so much for your kind words and for trusting Letbricks with multiple orders. We’re thrilled to hear that you’re satisfied with the brick quality and our customer service. Your support means a lot to us, and we’ll continue working hard to provide you with the best building experience. We look forward to serving you again in the future!
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Reply from letbricks.com
Thank you so much for your kind words. We’re glad to hear your order arrived on time. We look forward to serving you again 😊
I now see why they “retired” this set
When I saw the beautiful medieval windmill, I just had to buy it for my medieval collection, and it was a steal at only $65!
Wrong.
This is the worst designed thing I’ve EVER seen. While it does look cool in the end, if you just breath on it or even look at it cross eyed, it falls apart. I’ve never seen anything so badly built. On top of that, every single windmill pane is unusable because they came permanently bent in half.
I’m ONLY giving this thing 2 stars because in the end it does look nice. But there’s no playing with it at all.
July 29, 2025
Unprompted review
Reply from letbricks.com
We're truly sorry to hear about your disappointing experience with the medieval windmill set. At Letbricks, we are committed to delivering high-quality building sets and creating a satisfying experience for every customer.
Please know that all of our products go through strict quality checks before shipment. However, we understand that issues can occasionally happen during packaging or transit, and we sincerely apologize that this affected your experience.
We appreciate your feedback about the structure and the condition of the windmill panes. This is definitely not the experience we want our customers to have. We’d love to make things right for you. If you're open to it, please reach out to our customer service team with your order details and photos of the damaged parts. We will do our best to offer a suitable solution.
Thank you again for your honesty. Your comments help us improve both our designs and our service.
No instructions included on a USB stick.
I am very disappointed that there was no instructions included on a USB stick with these models.
April 13, 2025
Reply from letbricks.com
Thank you so much for your feedback! We’re sorry for any confusion caused. To reduce plastic waste and keep things efficient, our sets come with digital instruction manuals, which can be accessed via QR code or email. If you need any help locating or opening the manual, we’re always here and happy to assist. Your support means a lot to us!
Reply from letbricks.com
Thank you very much for your valuable feedback!
May we ask what specific design issue you encountered? To help us better understand the situation, could you kindly record a short video showing the problem?
(Unfortunately, video files cannot be sent via email. You may upload the video to any social media platform and simply send us the link.)
This will allow us to report the issue accurately to our product manager for further evaluation. Based on their feedback, we will send you the correct replacement parts to ensure your product functions properly.
We truly appreciate your support and patience. We will do our best to resolve this for you as quickly as possible.
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Still waiting for your company to…
Still waiting for your company to resolve my problem
April 9, 2025
Reply from letbricks.com
Hello,
Thank you for your feedback. The issue you’re experiencing was caused by a delivery mistake made by the local shipping carrier in your area.
Since receiving your message, we’ve been actively following up on your case. We truly don’t want any of our customers to suffer any loss.
However, we sincerely apologize that we do not have direct control over your local logistics partner. Due to geographical and operational limitations, we sometimes need the customer’s help to communicate with the shipping company directly. Of course, we are also submitting requests on our side to assist the process.
This morning, we were happy to see that the local courier has already contacted you via text message. If the issue is still not resolved, please don’t hesitate to email us again. I will do my very best to help you until the problem is fully resolved.
Excellent build
Excellent build! Features are exquisite and final build is spectacular to display! Love it! No complaints against Letsbrick, will continue to purchase sets from here 👍
April 6, 2025
Reply from letbricks.com
Thank you so much for your wonderful review! We’re thrilled to hear you love the build and find it spectacular to display. Your support truly means the world to us and encourages our team to keep creating amazing sets.
To show our gratitude, here’s a special 15% discount code "stuff" just for you, valid throughout June. Hope you enjoy your next build with us!
Thanks again and happy building! 👍
The set had missing parts
The set had missing parts, i reached out to support, the support just said that they are out of stock and gave me websites where i could get the parts, the price would be 45$ per piece...
April 6, 2025
Reply from letbricks.com
Dear Customer,
Thank you for bringing this to our attention. The product you purchased has previously been sold many times without any missing parts and has performed well. However, when we received your report, we regretfully discovered that one of the parts is now permanently out of stock. What’s more, this part is an original LEGO element, which we are unable to replace ourselves.
We completely understand your disappointment and sincerely apologize for the inconvenience this has caused. As compensation, we would like to offer you 5% of your order value. Please contact our customer service team so we can arrange this for you as soon as possible.
Once again, we are truly sorry for the trouble, and we appreciate your understanding and the opportunity to improve.
Sincerely,
Yuin letbricks
I got exactly what I ordered
I got exactly what I ordered , good quality
Very happy with the product
March 11, 2025
Reply from letbricks.com
Thank you so much for your wonderful feedback! We’re delighted to hear that you received exactly what you ordered and are happy with the quality. Your support means a lot to us and encourages our team to keep delivering great products.
If you ever need anything else, feel free to reach out. Happy building! 😊
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You sent two of the same toys and what…
You sent two of the same toys and what was worse was that it was a birthday gift and when my husband opened it in front of guests, it was not what was expected.
March 11, 2025
Reply from letbricks.com
We’re truly sorry for the disappointing experience you had, especially since this was meant to be a birthday gift. We completely understand how frustrating and embarrassing that moment must have been, and we sincerely apologize for the upset it caused.
To clarify, the items we sent were correct based on the order. However, we take full responsibility for the confusion. Our product images and descriptions were not clear enough, and we now realize they may have caused a misunderstanding about what was included.
We’ve since updated the listing to make it clearer and prevent this from happening to anyone else in the future.
Even though the mistake wasn’t in the product itself, it was in the experience, and we are deeply sorry for that. As a gesture of apology, we’d love to offer you a discount on your next order. Please reach out to us if you'd like to claim it.
Thank you again for your feedback. it’s helping us improve.
Warm regards,
Yuin letbricks
The model was fun to build.
The model was fun to build.
I would have preferred a printed manual or instructions.
The downloaded one provided was awkward.
March 13, 2025
Reply from letbricks.com
Thank you so much for your kind review! We're really glad to hear you enjoyed building the model.
We truly appreciate your feedback about the instructions. We're currently working on improving the experience, and offering printed manuals is something we're actively considering for the future.
Thanks again for your support — it means a lot to us!
Warm regards,
Yuin
Letbricks
It took a while to receive my set
It took a while to receive my set. But happy when it came. Having the pieces in bags with no order was slow going..the most frustrating part is parts that they show with details don't
March 3, 2025
Reply from letbricks.com
We’re sorry for the slow building experience due to the unsorted parts and especially for the frustration caused by missing or unclear details that were shown in the product images.
If you could kindly provide your order number, we’d be happy to look into your case and make any necessary adjustments. For any parts we don’t include in the set, we always try our best to note that clearly in the product description.
Your feedback helps us improve, and we truly appreciate your support.
Warm regards,
Yuin
Letbricks
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