Good although can get certain other drivers quite annoyed at slower acceleration to achieve a good score. We live in a fast- paced 'me' society!
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good App, makes you drive safer naturally, the odd small prize is a great incentive My only gripe, is you can't see how and why youve scored what you've scored, that would be beneficial to to see... See more
Company replied
Expectations set, managed and surpassed! Great customer service, realistic pricing and an outstanding result. genuinely a lovely guy to deal with and deserves to be very successful! We'll use Colin a... See more
Company replied
After having a mid route change of van, I was awarded five penalties on my original vehicle. I contacted Lightfoot to explain that a change of vehicle had occurred and the penalty points were at a t... See more
Company replied
Company details
- Telematics Service
- Business to Business Service
- Electronics Company
- Electronics Manufacturer
- GPS Supplier
- Software Company
Written by the company
Lightfoot has been specifically designed to help businesses run safer and more efficient fleets. Unlike traditional big-brother black boxes, Lightfoot is all about the driver, the human-in-the-machine, and the person with the power to make the difference. Lightfoot empowers those in the driving seat to drive change by adapting their driving style through visual and audible prompts from our unique in-cab device. When drivers adapt to Lightfoot's smoother driving style, they become 'Elite Drivers' (scoring 85% or above). For some drivers that’s a big change, for others a small change, for some it’s no change at all. ‘Elite Drivers’ receive benefits and rewards via the Lightfoot app, which includes features such as The Drivers Lottery where 1 in 10 ‘Elite Drivers’ win cash prizes every week - we are the world’s first technology to reward better driving. When a fleet as a whole achieves Elite status, this can result in reductions in fuel consumption and emissions of up to 15%, reductions accidents by up to 40% and wear and tear costs reduced by up to 45%. Lightfoot is the only Insurer-endorsed driver safety technology thanks to validated accident reduction results seen over millions of miles of driving data. Lightfoot is installed in 30k+ vehicles and is used by 50k+ drivers from more than 200 companies who are committed to safer, greener and more efficient motoring. If you are a business customer already using Lightfoot and require support, please contact your Account Manager or support@lightfoot.co.uk If you’re a Lightfoot driver – our Engagement Team would love to hear about your experience through driverrewards@Lightfoot.co.uk - the Engagement team are here exclusively to help you the drivers, not your employers. We understand that changing years of driving habits can be challenging and even irritating at first. Remember, you don’t need to be perfect, the target is 85% not 100%, which gives you plenty of scope to drive in the amber and red when required and still achieve ‘Elite Driver’ status. We created our industry-first driver engagement platform – real cash, real rewards, real prizes, real winners – to ensure drivers are rewarded for challenge and inconvenience of adapting to Lightfoot. One in ten ‘Elite Drivers’ win cash prizes every week through The Drivers’ Lottery. As a driver, you are one of more than 50,000 using Lightfoot. The vast majority of drivers are happy with the experience, but a tiny proportion (0.1%) have used this forum to express their displeasure. We hope that your experience has been a positive one and that you’re here just having a look around, but if you are frustrated and here to vent your rage then please instead contact our Engagement team via driverperks@Lightfoot.co.uk - the Engagement team are here exclusively to help you..
Contact info
Winslade Park, EX5 1FY, Clyst St Mary, United Kingdom
- 01392340419
- support@lightfoot.co.uk
- www.lightfoot.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Lightfoot
Thanks for the great review Will.
Having Fun at all!!!
July 17, 2025
Unprompted review
Reply from Lightfoot
We're glad to hear you're having fun - thanks for the review! :)
Great to have targets and to win money
Great to have targets and to win money
July 15, 2025
Unprompted review
Reply from Lightfoot
Thank you for taking the time to leave this fantastic feedback.
Reply from Lightfoot
Thank you for taking the time to leave this fantastic feedback.
Incorrect Driver Allocation to Vehicle
Raised the query @ 14 July 2025 11:35
Resolved @ 15/07/2025 09:05
July 15, 2025
Reply from Lightfoot
Hello, This is great to see your issue was resolved in a timely manner. Thank you for leaving this great feedback.
Reply from Lightfoot
Hi Femi, Thank you very much for taking the time to leave this amazing feedback about our team.
Good when you win
Good when you win, but that doesn't happen often. Easy app to use and navigate.
July 1, 2025
Unprompted review
Reply from Lightfoot
Just like the normal lottery there is no guarantee that you will win, but we do ensure we always offer a 1 in 9 chance of winning no matter how many people are eligible. With a chance to win up to £100 every week, we do recommend that you keep entering as you could be the next big winner. We are happy to hear that you are pleased with the app, and find it easy to navigate.
Underwhelming experience.
The rewards I've recieved since we had lightfoot fitted years ago have been very small. I've been the top of our league at Tesco Hatfield for years. The acknowledgment at work for driving like a snail is non existent. Every time the golf ball goes in is underwhelming to say the least.
July 1, 2025
Unprompted review
Reply from Lightfoot
Just like the normal lottery there is no guarantee that you will win, but we do ensure we always offer a 1 in 9 chance of winning no matter how many people are eligible. With a chance to win up to £100 every week, we do recommend that you keep entering as you could be the next big winner.
5* service from customer service team
5* service from customer service team
Had a problem (my fault)
Problem solved and everything explained to me going forward
Many thanks
June 27, 2025
Reply from Lightfoot
Hi Jeremy, thank you for taking the time to leave this fantastic review. It's great to hear that our customer service helped you resolve your issue.
Great App.
Great App.
Has helped my driving a lot and I'm always aware of the system in my vehicle.
The drivers lottery is great and many more competitions
June 24, 2025
Unprompted review
Reply from Lightfoot
Hi Matthew, thank you for leaving this excellent review, it is great to hear that you are enjoying driving with Lightfoot, and taking part in the great competitions we run. Best of luck in future competitions.
A rapid response to my request for help…
A rapid response to my request for help with an issue, and a satisfactory resolution
June 19, 2025
Reply from Lightfoot
This is fantastic to hear! Thank you for taking the time to leave this great review.
Great support
Great support. Emailed my query and within 24 hours had the problem resolved.
June 19, 2025
Reply from Lightfoot
Thank you so much for taking the time to leave this great review.
Great experience
Well set up and thought through experience. Good prizes. A pleasure to be a part of. Thank you lightfoot team 🙂
June 17, 2025
Unprompted review
Reply from Lightfoot
Hi Trevor, this is a fantastic review to hear, we are really happy to read this. :)
5 ⭐️’s
The Lightfoot team were excellent is speed of response and also resolving my query! Excellent customer service!
June 11, 2025
Reply from Lightfoot
Hello, Thank you for leaving this amazing review, great to hear this.
I am driving an automatic van
I drive an automatic van. Thus have very little control over rev counter, when I need to get to speed. So from standing starts, and wishing to merge and on slip roads to motorways, my revs must go up for safety. This incurs penalties for me. I have gone on the website to look for guanidine on this, as a driver, there's none that I can find. Also in these critical moments, I have thing tell me, which I can not just blank out thanks to having ADHD. So I find it highly distracting, please rethink your product, or give advice to automatic van drivers, who have little control over the rev counter.
June 10, 2025
Unprompted review
Reply from Lightfoot
Hello, thank you for the feedback. We're sorry to hear that it's taking a while to get used to your Lightfoot device. Please remember that you are in control of the vehicle and should use your own best judgement to drive safely. Lightfoot does not measure your speed but the efficiency of your driving. There are times where you must drive inefficiently, for example joining a motorway from a slip road or at a roundabout. This is why we set the Elite Driver score at 85% to allow for real world situations. Your device should be positioned just outside of your eyeline, so you only need to glance at it occasionally as you would a speedometer or a satnav when you want to check your progress. If the position of the device is obstructing your view, please inform your manager so that this can be dealt with.
Reply from Lightfoot
Great to hear, and thanks for the great review.
Reply from Lightfoot
Hi Scott, thank you for the feedback. We're sorry to hear that it's taking a while to get used to your Lightfoot device. Please remember that you are in control of the vehicle and should use your own best judgement to drive safely. Lightfoot does not measure your speed but the efficiency of your driving. There are times where you must drive inefficiently, for example joining a motorway from a slip road or at a roundabout. This is why we set the Elite Driver score at 85% to allow for real world situations.
Fast resolution to our issue
Fast resolution to our issue. Really helpful team members that took our calls. Thank you
June 6, 2025
Reply from Lightfoot
Hi Richard, Thank you for taking the time to leave his great review.
Good for our overhaul driving…
Good for our overhaul driving experience.
June 3, 2025
Unprompted review
Reply from Lightfoot
Thanks for the fantastic review.
Lightfoot gives scores for driver id…
Lightfoot gives scores for driver id and van that is not being used everyday i get scored on someone else's driving. Not good
26/5/25 did not sign in did not drive still got scored.
27/5/25. Between 8am and 10am and 12 and 2 did not drive and signed out still scored
May 26, 2025
Unprompted review
Reply from Lightfoot
Hi Colin, unfortunately we just collate the data that your company send to us, so any incorrect journeys have been sent to us by your company. But by emailing into us at support@lightfoot.co.uk, with the vehicle registration and company you work for, then we can resolve this very quickly for you and your score will go back to how it was as well.
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