Lightupuk 

Made an order on 14 September 2016. After 2 weeks I never received my order so I called and emailed them. They gave me the same nonsense story that they having problems with their suppliers and it will take another 2 weeks. After the following 2 weeks I called again and still there was no stock so I asked for a refund but they wanted by bank details which does not seem right to me as they can just refund to the card I paid with but they used the same excuse they have given other people. I have still not received my refund and they NEVER answer the phone and now they have stopped replying to my emails.
This is not a reliable company and I would not recommend them to anyone unless you would be satisfied with disappointment.
I REPEAT DO NOT USE THIS COMPANY!!!

Placed an order for led lights only to be told they were not in stock and gave me a supply time of 2 weeks. They then agreed to a refund but stated that would take 14days however a month on and nothing not even an email from them. So I decided to contact them only to be told that they have an issue with worldpay the payment system. They are in dispute and holding funds. They will not provide a refund till this is sorted. Totall unacceptable. Bad customer service. DO NOT BUY!!!

Order number 58976
I have kicked myself for not reading reviews before placing my order as I normally do.Needless to say avoid at all costs. They took my money straight away knowing that they did not have the ceiling fan I ordered in stock and nowhere on the website did it say it was out of stock. They did not answer their phones. They sent me an email after I got fed up and asked them to cancel my order and give me a refund. The email said they would refund in 14 day's. No refund. Please bear in mind they do not have to refund until 30 days and I guess they know this.
I have never heard a company give so many excuses as to their poor service........ We are experiencing big changes in the company, we've changed ownership,we are having problems with our supplier, we are in a dispute with World pay and so on.
Ordered same ceiling fan from elsewhere and received in TWO days .
Thank goodness I paid by credit card. Have just been refunded by my card provider. This company has knocked my confidence in purchasing on the web. Will make sure I never purchase again without checking reviews first !

As with other reviews I ordered some lights which after chasing they told me they were out of stock and asked me if I wished to cancel my order which I did. Since then (over a month) no refund (lots of excuses given initially) and now ignoring all of my emails. Impossible to get in touch via their landline as they seem to always be at lunch. Very poor company would not recommend anyone to use them.

Despite the update below from LightupUK they promised to refund the money and the court fee which they are required do to as part of the small claims court. They have refunded the order cost and are now no longer responding to me. This is simply a company that you cannot trust and I would recommend no one does business with them.

The number of impersonal, cut and pasted responses to removed reviews on Trustpilot tells you all you need to know about Light Up UK. They supplied me a duff consumer unit that took hours of work to fit and then identify as the source of the fault in the circuits. I returned the unit and they promised to refund my money back in July and since then I have heard nothing from them. They did not respond to the phone or emails. They told me in July that they no longer use Paypal but, despite this and being outside their time limit, the superb PAYPAL have refunded my money in full. I would not recommend anyone to use Light Up UK. At best, they appear incompetent. At worst... judge for yourself.

My order number is 50796. My review here is factual. You have had my contact details since 4th February 2016.

I have never experienced such bad customer service from a business. I ordered and paid for an item via the website and there was no indication the item was out of stock. I noticed the price of this item was cheaper on lightupuk website so I chose to buy with them. It was a BIG mistake.

Other than receiving the email confirmation that they have taken my money, i never received anything else from them for 2 weeks. I chased it up and received an email saying "it'll be with you next week". Literally - that was the email content. 5 stars in communication.

I then waiting until Friday the following week to chase it up and to ask about a possible refund to which I got a response saying Worldpay was holding up refunds and ultimately, they cannot give me my money back. They have used the Worldpay excuse for quite some time I have found out by reading other reviews online. If only I had read these before I purchased.

I asked where my order was and they said they sent me multiple emails informing me of delays. I never got these emails. I pointed out (and sent them) the email which they confirmed "it'll be with you next week" and I have never had a response back.

I firmly believe this business is underselling products just to obtain the traffic via Google and once the item is purchased, you hear nothing else.

In my opinion you should avoid using this company at all costs.

Light Up UK take your order, but when contacted for a delivery update they told me goods are out of stock. Refunds are not forthcoming after several weeks of asking. They then gave an excuse about the money being witheld by World Pay and suggested I claim the money back from by bank! After making several poor reviews they finally got in touch and I finally (after 8 weeks) got my refund
A lot of hassle and would not recommend

Took my money, failed to deliver, refused to refund my money and stopped responding to me.

It's sad to feel the need to write a negative review but I wish I'd did a touch more research before ordering with this company. I ordered a dusk to dawn sensor £25 said it'll be 3/5 days. I've heard nothing for 2 weeks I've tried to call, email,online form and twitter them but nothing. Now you just can't be allowed to take folks money and run giving out excuses and then have the audacity to go accusing of fake reviews. Lightupuk have taken money for goods that they just simply do not deliver on.

Took my money even tho they didn't have the item I wanted in stock even tho is was showing in stock online being given the run around regarding a refund it's been over 2 weeks since I ordered my item do not use this company or their sister company Electrics UK

Purchase arrived but not as described.arranged to return .received email saying they can't refund me due to a dispute with world pay and that I should open a refund request with my bank ....
Not impressed going to be a complete hassle to get my money back .I don't know if that's what they are counting on so people just don't bother ? Best to just avoid and order elsewhere.

My review follows exactly the same pattern as the other 1 star offerings.
Ordered an external socket for £54.13 on 25-08-16, order confirmed. No delivery so chased on 06-09-16 and received a sorry for a breakdown in comms email on 08-09-16, problems with suppliers, order due in but no idea when blah blah blah.
I cancelled my order and requested a refund 08-09-16. Their response on 10-09-16 was that they have cancelled my order but that I would have to wait 14 working days (WHAT?!) for a refund. I expressed my disappointment but duly waited the required time only to receive....No refund.
Contacted by email on 07-10-16 and was told they are having problems with Paypal and that I should raise a dispute with them to get my money back. I responded informing them that I thought they were a joke and a disgrace (exact words) and that my contract was with them and they should sort out my refund. Apparently this was "disgusting" to them and they stated in capital letters that I should not email them again, so obviously I have emailed them again...
AVOID THIS COMPANY, THEY TAKE YOUR MONEY, DO NOT DELIVER (in my instance and others looking at the reviews) AND THEN DO NOT REFUND YOUR MONEY.
I have gone through my credit card company to try to get my money back, hopefully they charge for this?

Item never arrived so I complained and was informed the item was out of stock so I asked for a refund which I never got after 2 months! I had to set up a complaint and escalate a case with PayPal who got me my money in 1 weeks cheers PayPal!!!!

I placed my order on 27th September,Order Number: 59363 for dawn/dusk electrical switch. Today is 8th October (11 days later) and I have not heard anything from this retailer ever since. On their website status of my order is marked as 'on order'. I believe this is as poor as it gets from online retailers nowadays. I emailed them today requesting the update and estimated date for delivery. I will post updates as I receive any news. So far I would not recommend doing any business with them.

I ordered some products from LightUp UK and, after not receiving anything for a while, I contacted them and cancelled the order for a refund as they said they were out of stock and would be unable to deliver in a reasonable time. I have still never received my refund despite numerous promises.

Ordered over 3 weeks ago and no communication and no updates that they don't have the goods in stock. Called couple of times - no one picks the phone, no reply to emails.

Just avoid unless you want to waste your time. Hopefully I will get the refund. Order ref : 59122

Possibly the worst company i have ever had to deal with, this company is TERRIBLE. if i could give minus stars i would.
I ordered a Fan as my heavily pregnant partner was struggling a bit in the heat back in August, the website said this was in stock and that it would be delivered in 3-4 days. The 3-4 Days passed, still no Fan. i gave it a couple more days and it still hadn't arrived, i emailed asking where it was- Nothing.
I then phoned the customer service about 10-15 times until i finally got through to someone, only to be told that the fan was now out of stock and they didn't know when the fan would be back in stock, i asked for a rough estimated time, they couldn't tell me!!!!
I then asked for a refund, they said that they could refund me the money via PayPal in 10-14 days, in the modern World we live in i thought they can refund the money instantly via PayPal but i let it slide. 14 days passed, still no money in my Paypal Account, it took more than 5 weeks for the money to finally be refunded, but this was only after i threatened legal action. i had numerous emails back and forth saying that the money was processed on a "Sunday, and should be in my account on Wednesday" Didn't happen, every day i was promised the refund. When i explained that the fan was for my pregnant partner, he promised that as way of saying sorry he had personally gone to Mothercare and purchased a £20 Voucher to send to me via special post, this was 2 weeks ago...still nothing in the post. i think it is unforgiving to promise a customer a £20 Voucher to say sorry, something which would be extremely handy in the current situation. Worst experience of Online shopping EVER. Do not use this company!!!

Update - 13.10.16 Was told again that the voucher was coming...nothing, also received a reply about this review and was told someone would be in touch, again- Nothing.

Everything was great. My order was delivered promptly and the products are top quality.

I have used this company a number of times over the years and have always been pleased with the service. They are my first choice for track lighting as they have a full range of options to suit different needs.

The goods are sent promptly, and any queries answered quickly and to my complete satisfaction.

I ordered a lighting track kit which we fitted at the weekend. It was very easy to order online and I especially welcomed the note field to the supplier as I didn't want the halogen bulbs included with the kit.
Delivery was smooth as well - I was given a one hour slot on the day and a chance to give instructions to the delivery person. This meant that my order could still be delivered though I wasn't home to sign for it.
I would definitely use Lightup uk again.