Lightupuk 

Order Confirmation No: 57766

I'm hoping this review kicks starts lightupuk into action as I ordered a simple day night sensor which was one of the top sections on Google shopping. Basically same old issues as all the other reviews! When tracking the order it states item has been 'on order' for nearly a week now.

Tried calling Lightupuk! Either engaged or straight through to voicemail. No reply. I also emailed and again no reply.

Having read the previous reviews I'm guessing im either going to receive this product in a month or not at all. It's a disgrace that this company takes your money witout having the stock. if I don't get a reply in the next few days I will be reporting this to google and the trading standards!

Sort it out!

Have placed two orders with light up. The first order had items missing from it but once I had contacted light up uk it was resolved quickly and the items were refunded. I have had issues with items not being in stock but again once I had contacted the company they chased it up and kept me updated about the delivery. The products are absolutely fine and the prices are very competitive. I will shop again.

Here is a company who openly tell you they are badly run, have limited contact technology, are moving offices and cant get suppliers to send them goods.
They say they are working tirelessly, all hours to sort out problems yet their hours are Mon-Fri 9.30-3.00! Relaxed hours for a company in crisis. When they are in, the phone is permanently engaged.
Despite all this they advertise products on a few days delivery, take your money, don't inform you that they cant get product, then when you do finally clock that they are just using your money and cant get the goods , tell you that refunds currently take 3 weeks to process! They were able to take my money in minutes but take 3 weeks to use the same terminal to refund. Come on!
Other reviews suggest that promises to refund can't be replied on anyway.
I am taking advice as to whether this is fraudulent use of my funds and meanwhile have taken the matter up with mastercard and trading standards.
Advice..... Refund your customers quickly and stop taking money when you know you can't supply the goods. You are just making a crisis into a disaster at present.
Nicholas Malcolm

After placing an order amounting to £143 and that amount being taken from my account that same day, I waited expectantly to recieve the fire rated down lights to complete the electrical work on my new build property. I tried immediately to contact the company as I hoped to arrange next day delivery but I was unsuccessful and got a constant engaged tone. A week later, having not heard/recieved anything, I again attempted to contact via phone and email, this time instead of engaged, it rang out and went to an 'electrics U.K.' Message stating that the office is closed despite it being within the advertised opening hours. It has now been over 2 weeks and I still haven't heard anything nor can I actually get hold of anyone to voice my concerns. I wouldn't bother using this company...poor customer service, poor communication and an increasingly poor reputation, just wished I'd checked that first!

Ordered goods end of June 2016 .No delivery after a week so tried to contact to find out when to expect delivery. After several hours of calling and getting engaged tone on phone ,finally managed to speak to someone regarding order.Was told that item ( a bog standard fireproof light ,advertised as one of their best sellers , and held big stock) was out of stock and was unable to give me delivery date.As the item was needed to complete a job I chose to cancel my order and get a refund.This was the first week in July and I still haven't received my refund.When trying to contact them the phone line is permanently engaged.The occasional email is answered saying that they will pass the request to accounts, but no action is taken.It seems that I am in a long line of dissatisfied customers ,with this problem ,of Lightup uk taking people's money and not supplying goods or a refund. BUYERS BEWARE !

I made an order on the 25/4/16 for some wall sockets.
Order number 54151.
I have emailed no response. I have made numerous attempts to make contact. I actually managed to contact some one once who said they were on order and shouldn't be too long before delivery.
We are now on the 2/8/16. Still no wall sockets. I have never received any updates regarding the delivery and to be honest I have given up and put it down as a bad experience and reordered from another electrical firm.
Appalling service. Avoid.

I am still waiting for an explanation to what has happened to my order from 25/4/16.
I would now like a full refund please.

Great company! Very cheap product and very fast delivery. We will definitely use this website again and will recommend it to our friends!

Ordered bathroom socket on 3 July. Still not arrived. Emailed them and they advised it was on the way. Still nothing. Emailed again. No reply. Emailed again today. Will see what happens. #56573.

I'd happily use lightup UK again

I placed an order for down lights and auxiliaries with the expectation from the site of delivery in a few days. One week later having not heard anything I checked the order status to see it read "on order". So I tried ringing them - constantly engaged.
At that point, starting to worry I looked at the detail of the reviews here. Hmmmm...
I managed to catch them on chat and they assured me that stock was on its way and the items would be with me within the week (they apologised and said they'd just taken over the business and we're having some issues as they introduced new systems).
Phew.
Until an email arrives a few days later saying in essence: "sorry communication mix up, items on back order, can't give a date".
At that point I cancelled via email and through the formal action you take on PayPal.
Refund was done within 24hrs.
So annoying, and I do think it's out of order to take payment before you have stock, but I don't think they're a scam.
I hope for their sake they get on top of this all fast. In the meantime I'd strongly suggest potential customers confirm stick before ordering and make sure you pay in a way that gives you strong protection just in case.
I'd also suggest that if lightupuk want to improve trust whilst they get their systems sorted, the best first step would be to stop taking payments until they have stock and are ready to fulfil an order.

ETA: Order Number: 56984

My experience of Lightupuk is s all good, they deal with orders promptly and when I phoned for assistance they were great. I will always use them as long as they are competitive with price.

Really helpful and great advice I can't fault them.

Very pleased, I needed it for a Saturday delivery as I left it to the last minute.
It arrived earlier and our electrician got the work done and light looks great.
Thank you very much.

I am a bit surprised to see a number of negative reviews on trustpilot as I received my order of over 20 fire rated downlighters in good time and they appear to be of good quality- especially for the price- which was the best value I could find online. I have had no problems with my order so can only leave a positive review.

Received a first class service and I will be back to purchase again in the future,
Thank you very much!

I oedered 17 fire rated down lights having struggled with my slow net Placed order over phone . Helpfully staff when placing my order. They were delivered quickly and excellent product.

I purchased an order on 7/7/16 (order number 56750) after numerous emails and trying to get through on the phone I have still not received my items or a refund

Placed an order with this company in June, order went through four times by error, made contacted and was assured a refund for all transactions and consequently received emails confirming. But my statement shows no refunds and their phone line is closed ....just great! If you are receiving my emails and this review please issue a refund now order No’s 56388, 56386, 56387, 56391

Sara

The goods I ordered were not what I received and so I began the lengthy process of returning the goods and obtaining a refund.

At first I tried the "normal" process of contacting the Lighupuk directly via telephone, email and their website (as many other people have described in their reviews). Unfortunately, like most other reviewers, without any response from Lightupuk.

Fortunately I paid for the goods through PayPal. I contacted PayPal and within three days received my refund. I was however out of pocket for having to return the goods by recorded delivery.

I will not purchase from Lightupuk again and do not recommend purchasing from this company, but if you do purchase from them then I recommend using PayPal as your payment method.

Seem fine. Product was 20% cheaper than competition.