Lightupuk 

Finally got my money back from this company so thought I would share my experience. Placed order and paid my money. After passing the expected delivery day and sending countless emails, apparently they had issues with supplier - sounds like a common theme. They said there would be a delay. After lots more emails as they are difficult to get info from, they agreed to refund my purchase which they said take upto 14 days. No sign of that either, weeks later, more emails and now decided to make daily phone calls. They only open to 3pm ! the first person I spoke to said she was going to sort this, didn’t hear anything. Another phone call, another day another phone call. I had to strongly put my point across to get my money back. NEVER use this company; by all the bad reviews they do the same to everyone. They probably don’t have stock, realise they can’t sell it at that price, get people’s money, ignore them and try not to give their money back in the stated time. All the 1 star reviews are correct, so stay away from this company.

Order number 58005. Orderd a ceiling fan on a sunday night which said 3-4 days delivery.took my money the day after. One week later no item arrived. After finally gettting through on the phone i was told its not in stock and im going to have to wait 2 week and that i should have had an email telling me this. (In which i didnt) Nearly four weeks later and after ringing them over 10 times. ive finally managed to get MY MONEY back. Joke of a company

My experience with this company follows the same lines as Samantha's, I ordered a light fitting at the end of July, only to be told after me contacting them that it was out of stock (no mention on website when ordering). So after giving them 14 days to supply I gave up and asked them for a refund. And even though they can take your money in an instant, we have to give them 14 working days to process our refund??

Anyway still no sign of my refund after 18 working days, and just the polite responses to my emails that it will be passed to our finance department.

I would like to question why this company lets you pay for things they don't actually have in stock? Take you money instantly but do not keep to the 14 day refund policy, why is that??? (It now has been 30 days (22 working days) and still no refund).

One thing I can't stand is being ripped off, so I am not going to let this go and I will give them another couple of days before I report this to trading standards, unless anybody else can recommend another option.

Andrew

Company did not provide goods and customer service is poor with regards to refunding money.
I had to escalate to the claim process with Paypal in order that they refunded my money.
I struggled to get a refund (6 weeks)
And this refund only came after escalation to Paypal.
Very difficult customer service, secondary to lack of action rather than response.
As you can see below, this is the standard response that you will receive from this company, they did not provide me with a refund until the issue was escalated to a claim on PayPal.

I wish I'd seen these reviews before ordering.

25/07/2016 - Ordered lightbulbs via paypal for £97-
03/08/2016 - Not received dispite saying in stock - emailed chase and they couldnt give a delivery date so cancelled order to which they changed status to "Refunded"
15/08/2016 - No refund yet so emailed them - they responded claiming it would be 10 - 14 working days from cancellation (23/08/2016 - worst case) pretty shocking considering they take your money straight away when items aren't in stock
23/08/2016 - Rang the company to explain refund not received. Spoke to a lady who said refund would be with me next couple of days.
30/08/2016 - Still no refund - contacted them via email
01/09/2016 - they responded claiming that my paypal account wasn't working, so rang paypal who told me no attempt at payment had been made from them. Raised a case with Paypal.
02/09/2016 - Email off them claiming it was now refunded - hasn't been refunded at all
05/09/2016 - Emailed them again - no response as yet

I'm guessing this company makes money from keeping everyone elses money in their account!!

We have purchased nine track lighting kits from Light Up UK over the last 3 years and we have had excellent service from them on every occasion (or else we would not have kept on buying from them!) The products are good quality and come well-packed and efficiently delivered by DPD, who are also a great company! If I had a suggestion, it would be for a way of not automatically sending out standard GU10 bulbs with the kits as we use LED bulbs and the standard ones included just get given to our local charity shop.

Helped me out when I needed a super fast delivery. Would definatley recommend.

I purchased goods to the value of £133 in July. The goods were never received. I eventually managed to get through by phone on 29th July and was told by Dawn that money would be refunded within 48 hours. I have not received any money back from them. I have tried phoning but the no is either constantly engaged, or on voicemail, and messages go unanswered. Similarly, emails are ignored.

I would strongly urge others to steer well clear of this outfit. They are clearly dishonourable.

Do NOT buy from this company!! I wish I had seen the reviews before I ordered. Such bad service. I placed my order and heard no more until I contacted them. I was told the item was out of stock even when their site said it was in stock. I requested a refund which never happened, I emailed them again and again and every time I was told I would be refunded but the refund never happened. I have been chasing for my money back for over 2 months. Save yourself the hassle and avoid these!!

Excellent range of products, no problems with delivery. I've used this firm several times over the past 3 years: my orders have always arrived promptly.

I have used Lightupuk a number of times and both the service and products are second to none. Will use again and again!!!

I've only used LightUp UK a couple of times, one issue I had was one battery missing from my very first order with them. After an email was sent my battery was sent out. Not had any major issues at all, great prices and quick delivery. Will use again.

My story is similar to many of the below mentioned reviews. After a several chase ups they admitted that my order 54830 placed in the middle of May 2016 could not be fulfilled and advised me that a refund would be processed shortly. I chased them many times and to date the refund has not been received!!!
They took my money and did not deliver the goods. It`s been over 3 months since my hard earned cash has been simply stolen and I will report them to the relevant authorities, because this is absolutely shocking and unacceptable. They do not deserve even that one star!!!

Stock showed available on website, placed order, took money however status is "on order" Not good enough, tried to phone, surprise surprise engaged, emailed to cancel order
UPDATE - Lightupuk emailed me to confirm cancellation and are processing refund, will wait to find out. They did advise they were having difficulty with their supplier which is a shame as this seems to be the cause of many complaints. Happy to receive an email back from them tho. Still awaiting refund, DO NOT PLACE AN ORDER, go local and collect from another company

I made an order on the 1st of July for some lights. Over a month later after MANY MANY emails with no response, I finally received a delivery which contained the WRONG items. I was then promised a refund over a week ago, which was "actioned" and was told by Mark that I would receive my refund on Tuesday 9th August. Over a week later and nothing in my account. They don't reply to emails unless you email several times, and their phone line is constantly engaged - totally useless and impossible to contact. Please avoid this company!

Lights arrived really quickly, great service. Big let down was no lights in order, i had to email to ask about them. No apology, just emailed back stating lights out of stock, will be posted next week. Very disappointing, and poor customer service.

I ordered a pack of AAA batteries, the delivery was fine and came at a reasonable time my experience with Lightupuk was fine until i actually opened my order and noticed they had actually given me AA batteries instead of AAA. On the packing slip it clearly stated AAA so i was confused why they had sent me the wrong product. However when I addressed the issue with one of the team they handled it very reasonably and provided me with a credit and sent out a pack of AAA batteries which is what i ordered in the first place. Was very pleased with the person who dealt with the issue as is was dealt with straight away.

I ordered a photocell 5 weeks ago, and so far have had nothing. E-mails aren't answered, although I've had what everyone else seems to have had - an update saying they are having trouble with suppliers. Last week I gave them a week to either come up with the goods or return my money - no response. Not sure if these people are fraudulent or merely incompetent, but, in any case, they are selling items they don't have in stock.

Have never used this company before and it turned out to be a mistake. Have ordered numerous sockets and switches for a renovation which I needed in 7 days from the date of order (09/08/16). It's 36hrs later and my order status has not changed, I will not have my order on time. I emailed to chase this up and but they are too busy to respond to me. I have tried contacting and I get the same as everyone else... and engaged tone. Funny though, they were bang on when it came to taking my money! I'll have my money back please so I can shop with a business that knows how to trade.

After emailing the help over at Lightup I had received quick responses and they were very helpful. I had received my parcel when it was expected. If you do have any problem with the services contact the email address for customer support and your problems should be solved promptly.