Lightupuk 

On 28th June 2016 we paid £133.08 on 28th June 2016 for - 2 ea. Steinel L190 PIR Sensor half Carriage Light in White - and we have not received the product and our money are still withheld with the company which refuses to issue a refund!
Order placed on the 28th June 2016.
Emailed three times via company's online contact form - no response at all. Forth time on 12.07.16 emailed "help", "info" and "reviews" emails the answer was "You should have been made aware that we have had unforeseen delays with our suppliers resulting in longer than expected lead times.
Your order is due into us but unfortunately we are reliant on suppliers
and courier companies at this moment. Kindest regards
Kelly"
Nothing arrived until 14th July, so we cancelled the order and requested a refund.
New email dated 14th July " Hello, I will cancel this for you and pass it to our accounts office who will refund you within 10-14 days. Regards Kelly"
Order status changed to: "14/07/2016 Refunded"
14 day later (27th July 2016) no refund received.
New email from Kelly " Hello,
This is due to be refunded on the 2nd. I hope this is ok for you.
Regards
Kelly"
Not clear why the refund has not been processed on 14th of July. Not exactly clear 2nd of which month they will process our refund (if at all) and how long it will take this time, or on 2nd........ we will get a new excuse from Kelly, Mark or Sarah.

All we want is to get our money back - please issue a refund asps!

Sadly it looks like the only way to get a refund will be via the CC company as report this for fraud (we have not seen a review which says that lightup uk has actually issued a refund to a client yet).

Will keep you updated.

So be aware and stay away if you considering a purchase!

Stefan

04/08/16 Finally after a month of daily chasing I had my money back.
The worst online shopping experience.

AUGUST UPDATE:

Can I just say, I originally ordered 15th June 2016, I have never received my product and as promised a refund I still have not received that! I can see that you have read my review yet I still have no contact, email or update about where MY MONEY is? It makes me laugh to think that you can respond to other people on here but you cannot respond to my emails. This is not improving your 'customer service to far greater levels' and not giving me MY MONEY back is not improving it either. I am absolutely livid that you think this is how you treat customers! I work very hard for my money and I've put faith in this company to receive a product/ money. I do not expect to throw £138.60 down the drain to some fraudsters!
We have originally been speaking to Mark on your team who has been (initially) really helpful except he is now not replying back to my emails or phone calls. We purchased the NightWatcher camera/light order number #55960) priced at £138.60. He said it would be sent, it never was, he gave another date and it never was sent, and now we are receiving no communication about where our money is or our camera, because as you can appreciate we have been waiting since the 15th June 2016.
I then received a fancy invoice via email from Sarah saying that I am getting a full refund and that it will take 24-48 hours to process, this was last Friday ( 29th July) and now my order history says 'refunded' instead of 'on order'.To be quite frank, we have been very patient and understanding of the citcumstances of your company but enough is enough, I am not going to hear any more excuses! Now you were very quick at taking money off me but not 'refunding' it. Just to clarify a refund means you give me MY MONEY back!!
I will take this further and I have and will be contacted my bank further to investigate this company for fraud as that is what it is! Not only fraud but theft too! You've took my money under the understanding I was receiving a product, I haven't received the product and I have not received MY MONEY. It is not your money to be dictating what to do with it. And to not respond to my emails or phone calls is quite frankly alarming!
I WANT MY, YES, MY MONEY BACK! Otherwise expect to hear from my bank or myself further! I will be contacting the appropriate lines of inquiry if I do not receive my money.
Hopefully you are reading this and that I do finally receive MY MONEY back!
Hope to see MY MONEY in my account ASAP.

JULY POST: We have originally been speaking to Mark on your team who has been really helpful except he is now not replying back to my emails or phone calls. We purchased the NightWatcher camera/light order number #55960) priced at £138.60. He said it would be sent, it never was, he gave another date and it never was sent, and now we are receiving no communication about where our money is or our camera, because as you can appreciate we have been waiting since the 15th June 2016.

JULY UPDATE:
Hi,

I am not happy at all. I've spoken to Sarah and Mark and you're both now not communicating with me, what a surprise.

Sarah has applied a refund and sent me a fancy invoice saying I'm receiving a refund and that my order status has changed. Sarah told me this should take 24-48 hours, that was Friday lunchtime. Well it still hasn't appeared in my account, yet another surprise!
It is just too much like hard work to get my money back, I shouldn't have to sit at work, using my partners trust pilot review to post this review, I shouldn't have to sit at work day in day out checking my account to see if the money has been put back in there and I shouldn't have to waste my time tracking you guys down for a refund. You've been very quick to take £138.60 out of my account for the camera but not so quick at putting it back. Now I understand you've switched managers etc, but that is no excuse and to be fair, I feel I have been quite patient with you. However if my money is not in my account by the end of today, I am going to my bank and putting in a formal complaint for fraud and let the bank investigate it further. I have spoken to my bank and this is something they will do if I do not receive my money. It is my right to receive a full refund for something I have never received.

Hope that you can help me for a final time.
Thank you and I look forward to hearing your response,

Daniel Thorogood.

Ordered a dusk to dawn sensor on 12th June, expected it within a few days, checked via their online order status, which told me the order didn't exist. Zero comms until I emailed them asking for a tracking number only to be told it would be out of stock for a few more weeks. Cancelled the order and asked for a full refund, which was agreed. Have chased them 4 times to ask for a refund and been told, it's being processed, over a month later, still no refund & surprise surprise, the phone is always engaged.
Looks like I will have to go through a charge back with my debit card, wish I could claim for my time involved!

Placed order was slight delay due to issues with supplier but they kept me updated as soon as my switches and sockets arrived they were dispatched and got them the next day love them!!!

Helpfully sales staff when placing my order cheep prices quality lights

Placed order over phone as I live locally my order of down lights was hand delivered the next day
Great customer service good quality product great price
Thank you

Order 56273. light socket and switch. ordered because in stock. Ordered on 24th June and when not received by the end of the month tried to contact them. The phone was impossible to get through on and the web site said they were having a new line installed that afternoon (but that message carried on for weeks!) - after some emails and many failed calls and threatening them with court order we had a reply saying sorry the goods weren't in stock and we'd have a refund within 5-7 working days. That was 12th July and still nothing. Emailed again. Nothing. so have raised a dispute with Visa and reported them to trading standards having seen all these other reviews. Wondering if the good reviews have been made up! less than one star would have been good, Pity we have to even give them one star!

update. still no refund on 16.8.16- waiting for visa to get the money back

29th August still no refund! What a surprise. Calling the bank tomorrow to see how they are getting on with recovery. If no luck will got to small claims. We are also going to contact Watch Dog now as this company clearly should be investigated. There are so many of us with no goods or refund that they cannot be allowed to carry on like this.

still no refund 10th september - unbelievable

I've placed two orders. Both received promptly with excellent communication from light up.
Track lighting very well priced, would highly recommend. Even the delivery service they use communicates time they are on their way or I could choose to pick up from my local Halford when it suited me.

I made my order and it was delivered quickly. What more can i ask. Perfect!

I have ordered from this company before and had excellent service and good products. I confidently placed a new order on 29th June. The item was marked as 'on order' on their web site (no indication of it being out of stock at time of order). I have made several enquiries through their website as to when the order might be fulfilled but with no response. Their phone line appears to be permanently engaged.
I am starting to fear the company has ceased to trade.

Update 18 Aug 2016
There was a brief exchange of emails then more ignored emails. I rang them and, to my surprise, they answered. They said they were having trouble ordering the part I wanted and would ring back with a suggested substitute. They rang back within the hour and the substitute part arrived the next morning. If they had spent 2 mins dropping me an email to say they had a problem I'd have been a much happier customer.

I ordered a product over 3 weeks ago, it has still not been delivered. Lightupuk have not made any communication to me and I have called on numerous occasions but there is never an answer!

I ordered some battery powered fairy lights, which were so cheap! They were delivered quickly, and they do exactly what they're supposed to!
Thanks.

I ordered 31 fire rated downlights, having struggled elsewhere to get the quantity, they were in stock and the customer service was excellent

r/e order 55931
I ordered a set of lighting tracks, spot lights and megaman led lamps. Everything arrived except the lamps. The only communication about these was a hand written note that said 'to follow'. I have tried to contact by email, phone and live chat and have not managed to establish communication.

I would now like a refund on the lamps as I have had to buy locally

Edit 02/08/16
Down to 1 star as still no response from company despite following their advice to post an email to reviews at lightupuk.com and no comment on this review on trust pilot neither have I had the £5 credit as per their auto generated email:

If you would like to leave us a review on trust
Pilot... (and email review at lightupuk.co.uk to confirm you have done it, we will refund £5 off the value of your previous order by way of thanks.

Shame really as they stock useful range of lighting tracks and spots which met my requirements but when you are £20 down on an order you expect this to be credited easily or at least your query responded to.

Can't fault the professional advice given in the mindfeild of led lamps. Ended up with the correct lamp and colour!!!
All for a very reasonable price well,within my budget?

Bought 4 LED compatible silent dimmer switches. Arrived swiftly and seem to work well. Would use the company again.

Ive used Light Up UK on a number of occasions now and they have always been quick on delivery. Customer service was good when I needed to use it and the website it very simple to use. Will be using again and have recommended to others.

Helpful customer services....Happy phone operators. Delivered on time. Great x

Order placed on the 3rd July.
Nothing arrived during the week confirming shipping.
Called on the 8th & was told item was out of stock.
Asked to cancel my order & was told a refund would be issued.
I have had no refund & have started to email me saying the item is on backorder. So clearly my refund was not processed.
Have now contacted SagePay for a refund & also going to contact my CC for a chargeback.

EDIT : Since posting a review, I have now had an email saying my refund has been processed... so waiting for my refund to show up on my CC
I have also received a personal call explaining the mix up. At least they do have a Customer Service.

Ordered track lighting on Thursday and received today .
Great quality and quick delivery !!