Lightupuk 

Thank you very much for all your help, the lights look lovely.
More then happy to leave a review.

Order No 56814.
Ordered Lights on 10th July 2016.
Money debited from my account.
No Sign of an order being delivered.
Web Site now not recognising my order number.
Called over 50 times and no one answers.
Sent umpteen emails and no response.
Phoned trading standards, the police (due to my suspicions about fraudulent activity) and my bank so enquiries on-going to this fraudulent business. have also contacted Watchdog.
Wish I would have checked TrustPilot first.
IF LIGHTUPUK happen to read this pleas refund me immediately.

After taking payment for an order knowing they didn't have in stock and didn't advise, they have repeated that I will get a refund. This is from the 17th June but I still haven't had any refund. I sent a reminder email on the 11th July and no one has bothered to reply.

Shocking service

Order number is 55599 just in case anyone there can be bothered to look at this

I wasn't sure what I actually needed to buy, but really helpful guy on the phone helped me choose what I needed, arrived quickly too! would definitely use them again and recommend them to anyone.

Ordered 11/07/16 - order no 56864 and still not received the goods. Called no less than 30 times and each time it was engaged. On 31st time it rang and went to answerphone but didn't give you the option to leave a message, rather telling you to email them. I have emailed several times and still no reply.
I wish I had googled this company prior to ordering as I think it is a scam aimed at taking money off consumers. I have contacted our bank and will instigate a charge back and also contact trading standards.

Never dealt with such an unprofessional company before.
Ordered on 9th June 2016.
Order No: 55745
1 x LED Megaman light track kit with 4 lights and led lamps.
Total cost £71.08

Part delivery received on 15th June 2016 with a note stating that 4 x led lamps were to follow.
On inspection of goods they were not of reasonable quality, were faulty with broken parts and also had missing parts.
Sent them an immediate e-mail rejecting the faulty goods and requesting full refund and provided them with full details of faults and my telephone contact details. A follow up e-mail was later sent with photographs.
E-mail correspondence with them takes days to get a response with no real action and it is impossible to get through to them on the phone.
They failed on two occasions to arrange pickup of goods via courier only after I stated that I would send faulty goods back to them via recorded delivery as per their returns policy.
Finally got frustrated at their failure to pickup faulty goods so I returned them via recorded delivery at a cost of £10. Goods were returned to the address stated on their website and goods return form. Tracked the goods only to find that delivery not made as premises were unoccupied and therefore goods have been returned to me.
I email the company and actually get a response saying they have recently changed ownership and moved to new premises.
We are now back to step 1 with me chasing courier pickup and no e-mail response.
Today the 4 x led lamps were delivered to me ......
I have now e-mailed lightupuk to say that unless courier pickup and refund occurs within a few days I will be contacting my card provider to make a chargeback claim.

Does this sound like a company you would like to risk doing business with ?

I was on live chat at 9:30 with a gentleman who helped me with adjusting my lighting order to my requirements.

I ordered the next day and the items arrived within the 3 days I was quoted.

I see their is a fair few negative reviews below but can say for myself it seems the new management is really working hard to offer increased service levels.

I would recommend giving them a try and see for yourself.

Ordered item on 29th June but showed as "On order" due to no stock (not indicated at the time of the order).
Money was taken from card immediately.
Told couldn't get stock almost a week later.
Refund processed on 5th July.
Email to say refund will be on card by 15th July, second email (moments later) indicate it will be 22nd July before I get my refund for an item they never even had in stock!
Fully expect further delays and excuses about company/bank changes.

They have my money, just give me it back!

If you want to know what the service from this company will be like, try calling them first. When, like I, you have called over 50 times with no response then you will be informed well enough to avoid this cowboy company like the plague. I placed an order on 28/05/16 and after several weeks contacted to ask where my order was. I emailed 3 times to different email addresses including the one that states a manager will get straight back to you, I got nothing in return. I called over 50 times and eventually got through to a lady who told me she was just filling in as the phone was busy, she promised to put my request for a full refund through to accounts, I got nothing. I sent another email saying I was going to escalate my complaint and after 3 days finally got an email saying sorry I had received no refund yet but they were looking into it. That was weeks ago. I finally got in touch with my credit card company and they are collecting the money for me.
I cannot give an order number as I was never given one, nor an email confirmation. I have received nothing but one worthless email that resulted in....nothing!
Please save yourself the stress of what I and obviously many other customers have gone through and avoid this appalling company at all costs!

Do not use this company under any circumstances.
I ordered lights on 090616 and paid immediately. Ten days later still no lights no answer to the email sent wondering where the lights are. After 6 emails which were not answered I phoned and after 12 unanswered calls I spoke to a nice lady to be informed that they were out of stock would be in by the end of the month. No lights and no response and 12 emails later no getting through on the phone my email was answered when I cancelled the order but no money has ever been refunded. I am now at the stage of leaving messages everywhere with no response to going to a solicitor for my refund.
Do not use this company.

I placed an order 56537 for some down-lights which arrived without bulbs. The telephone number is constantly engaged. I have been ringing for a a week. Once the phone was answered and then quickly disconnected!!
I have sent 2 emails which have not been replied to!!
I now have 20 light fittings that I have paid for with no bulbs. I am deeply disappointed at the total lack of customer service this company has, and will never use them again.
AVOID THIS COMPANY AT ALL COST!!!!
DO NOT USE THIS COMPANY, please go elsewhere!!!!
I will never ever use them again!!!!

Fantastic product, quick delivery and great value for money. Would highly recommend this company and would defiantly be returning.

Order process was swift and efficient, product ordered was correct and would use them again

The service was excellent and the staff were more than helpful, couldn't ask for a better service. Will definitely be using this company again.

Excellent prices, service, communication and delivery 5 star company
Will definitely use again

Order placed and delivered with out a hitch, would 100% recommend this company. Stayed in contacted and delivered upon date given, products amazing and will use again...thank you a very happy customer

Supplied all our spots after another company let us down. Quick response and quick to supply. Recommended

Fast service, amazing quality products, very impressed :D

I ordered some switches on 18th April. They couldn't deliver and promised a refund. I haven't received the refund despite being promised the money on the 17th May!!! This company is VERY substandard in everything they do. I have now had to open a case with PayPal, but they don't seem to care (see last email). Please see below the entire email trail I have had with Lightupuk:

29/4/2016
Dear Sirs,
I completed the above order on the 18th April. When do you think
the delivery will take place?

4/5/2016
Hi there,
I am very sorry, you should have been made aware that
unfortunately due to on going delays with our suppliers we are
still currently awaiting our delivery of these items.
Unfortunately we do not currently have a confirmed date for this.
Please confirm you wish to keep this on back order with us and we
can be sure to keep you updated.
I am very sorry for any inconvenience caused.
Kind regards
Kelly

4/5/2016
Hi Kelly,
We would like to keep the order, so hope you will be able to get it
soon.

4/5/2016
Hi,
Thank you for your reply, this will be dispatched on a next day
service as soon as this arrives in warehouse.
Kind Regards
Kelly

17/5/2016
Hi Kelly,
I'm afraid I need the switches urgently, so I have to try and find
another vendor. Please refund me the amount of £122.26 as soon as
possible.

17/5/2016
Hi there
That's fine, i will cancel this for you and pass it over to accounts.
This will be refunded via PayPal.
Regards
Kelly

5/7/2016
Dear Sirs,
I have tried to reach you several times. If I don't hear from you
TODAY I will report you to Paypal and request my money back that way.
It's unacceptable that it has taken so long for you to revert!

7/7/2016
Hello
That's great as we would have asked you to open a case with Paypal as we no longer deal with them.
Regards
Kelly

Order number 56335. Genuine order, genuine customer, genuine review.

Order product £150.78 for a remote controlled ceiling fan light. Order confirmed, payment taken expected delivery 3-4 days. Week later nothing so checked order status which said on order. Contacted company who said out of stock. Checked website and noticed that item was still available to purchase, did not mention out of stock but price had been increased by £19.00. This indicated to me that as the price had gone up they must have received stock so I contacted to ask when mine would be despatched. Received 2 answers. Tina said still out of stock but they would honour the price I paid and send as soon as available. I subsequently asked how long I could expect to wait but they didn't bother replying. Kelley on the other hand replied as below

""Hello

The items on the website are for the customers to order who don't mind waiting for them. We have to put the prices up in accordance to the manufacturers recommendations unfortunately. Due to the weather the suppliers are struggling with the stock but the price does change.

Regards
Kelly""

WELL BLOW me done the website now has the same product available to purchase .......NOT TO ORDER AND WAIT FOR IT..... But incredibly it is Now ON SALE .......... At the price I paid for it. Less than 1 week after they put the price up!!!!!!!!!!!!

I am now awaiting a full refund after cancelling my order. And don't bother trying to phone them as you will only get an engaged tone. Very very very very suspect way of doing business. Wish I had never stumbled on this company. Will never use again and would never recommend to anyone. To many discrepancies. BUYER BEWARE, BUYER BEWARE, BUYER BEWARE?

***** UPDATE following on from the reply from Lightupuk. Still NO REFUND as at 13th July. Emails now being ignored. 12 phone calls today but only ever get a recorded message stating call back or send an email. Last email from a guy calling himself Mark apologising for the way my order has been handled who claims he took over the company on 1st July but information on companies house states he is not a Director. Email I received had my name spelt wrong and was full of grammar errors, my kids could have done better. Viewed last accounts available on Internet for this company and they are in DEBT and loosing money which may explain a lot. Used live chat this evening and they claim my order status shows as refunded. Will wait till Friday and if no refund received will Commence Section 75 claim with credit card company. SERIOUSLY DO YOUR HOMEWORK BEFORE DOING BUSINESS WITH THIS COMPANY. VERY VERY VERY POOR COMMUNICATIONS AND BAD CUSTOMER SERVICE. If you do go ahead I implore you to use your credit card or Paypal so that you have some protection against loosing your hard earned money. BUYER BEWARE BUYER BEWARE BUYER BEWARE

UPDATE 15th JULY 2016.

2 more days of emails being ignored, unable to get through on phone lines, and livechat offline!!!! HAD ENOUGH contacted my credit card company, sent them copies of the emails I have had and a screen shot of the 1 live chat I did manage to have a few days ago. They have agreed to go straight to chargeback before the 30 day waiting period. They are satisfied that I am owed the money and are claiming it back from the companies bank. WORST ONLINE SHOPPING EXPERIENCE I HAVE EVER EXPERIENCED........... cant't believe they are getting any positive feedback and I personally question the authenticity of most of the positive reviews I am seeing. This company is diabolically bad.