Lightupuk 

my husband placed an order (56422) on the 28th and it arrived.
They hand delivered in less then 24 hours, amazing.

Having read some negative reviews i was uncertain.
But i found them very helpful and sarah in office was fantastic.
Thank you, ill be back and pass it on, keep up the good work.

Ordered 7 weeks ago. Had to chase myself to find the update of the order. Promises made but still noting. Yet they are still taking people's money.

Have contacted my credit card company today for a chargeback.

If you are having problems, Search Which website for a chargeback letter and don't wait for them to fob you off.

Looking thru the ratings here - lots of single 5 star reviews whenever a bad review made. So I expect a few above this one to bury this. I've also asked trustreview to investigate the 5 star reviews as they all seem to be 'single' reviews from new accounts. Weird.

Order Number: 55277
Date Ordered: Wednesday 25 May, 2016

Products
1 x LV100 4" 100mm SELV Extract Fan With PIR and Fitting Kit (90867AW)
1 x 115 to 230v Dual Voltage Shaver Socket (EC 2750SS)

Order number 56507 (this is a valid order number)

I am writing this here my first review as there, seems to be no other way this company will respond.

I have not received by goods in line with your delivery timeframes 3 - 5 working days. I have emailed you on the 4th July 2016 and you have not answered, your automated email response states within 24 hrs. I have phoned 5 times and your phones are switched to out of office at 10am, you state your lines are operative from 9am. You have failed to provide goods and taken payment.
You are in breach of contract. I will evoke a section 75 order today with my credit card. Failure to provide goods in a timely manner and failure to communicate. I see from reviews you are experiencing difficulties,this is not my concern, this seems to be prior to my order you took the money for. Money was debited from my credit card on the 1st July 2016.
I would ask you contact me directly to avoid any further action.#lightup uk.co.uk
UPDATE 12th July - they replied saying goods order despatched on the 7th July. I have emailed twice for despatch details and courier/tracking info. No reply.
UPDATE: email 12th July 11.45
Lightup uk response to dispatched.

I am extremely sorry for the inconvenience incurred thus far; there has
been a breakdown in communication our end. You should have been made
aware that we have had unforeseen delays with our suppliers resulting in
longer than expected lead times.

Your order is due into us but unfortunately we are reliant on suppliers
and courier companies at this moment.
Please be assured that we are doing our upmost to get this resolved for
you as swiftly as possible.

We will keep this order on back order unless requested otherwise and
have your order listed as a priority.

Once again please accept my sincerest apologies for the inconvenience
caused.
Lied all the way. Goods were dispatched, now not.
I have asked for an IMMEDIATE REFUND by 5pm today, 12 July 2016 .
Recieved an email apologising and a refund issued.
Matter concluded .

Steer clear of this company.
Husband ordered a lighting sensor on June 14th. Did not arrive in the 3-5 working days & have still not received order. Am now £43.66 worse off & company is uncontactable. Phone lines do not connect.

Order number 55948
1 Steinel IS180 2 motion detector stainless steel finish (603618) £43.66
Ben Stewart

Thank you for processing my order so quickly! Prices were the best I found, products have been great to install, delivery was also fast!

I will definitely recommend light up uk and I will use them again in future.

Ironic of light up uk to claim of fake reviews on trust pilot , There is a deffinate consistent pattern to un-answered emails , phone calls ignored , live chat permanently switched off !
non supply of goods that appear to be in stock yet 2 months later still no delivery or explanations or offers of money back .
Still £ 117 worse off at the moment .
FYI ... ORDER No 54597 05/05/16.

I bought products from LightUp UK last year and all was fine. I then placed a new order in February for something that was in stock and after having numerous emails blaming their supplier I finally cancelled that order and was given a refund. I decided to try again and placed another order in April for something in stock and have been fobbed off ever since advising me the item would be in stock in 2 to 3 weeks - 3 times in a row!!! I finally cancelled the order and they said they would refund. I then chased the refund and was told I had to raise a dispute with PayPal to get a refund as LightUp UK were changing their trading name and couldn't process the refund themselves. Their email responses have been very suspicious I will definitely not place another order with them. So as they advised I now have to progress this as a dispute/claim with PayPal.

I was recommended to use this company when we were doing up our house as one of my friends recommended them.

I called the office to make sure i was ordering the correct items (which i nearly got wrong) but with help they got me on the right track.

I'm so pleased with my items they look great in my home.

THANKS GUYS!!!!

I ordered from LightupUK in March and received nothing from the company for 3 weeks, when I contacted them I was told the supplier was out of stock and an email should have been sent (seems familiar with other reviews). I was told it would be approx 3 weeks so decided to give them a chance, however after another 5 weeks still nothing - requested a refund and received the following by email "After a name change with PayPal our account is currently not letting us process any refunds. If you could contact PayPal and open a dispute that would be great as they are refunding these." Why should I have to raise a dispute to get a refund - there appear to be positive reviews but based on my experience I can only recommend you buy elsewhere . . .

05/07/16 - I did finally receive a refund via PayPal, however lightupuk did everything possible to delay the refund as long as possible. I sent a message via PayPal to the company on 13/6, the PayPal dispute had a deadline of 25/6 for them to respond – after a number of days I emailed lightupuk to ask them to respond, response said we respond to all PayPal communication. Correct they do but will do everything in their power to delay your refund – as expected they responded on the 25/6 – now there’s a surprise!
I just hope if you decide to buy from this site they have what you order in stock, if not expect the worst customer service and a delayed refund if it's not available . . .
The companies response to this review is NOT representative of their customer service - if you post a negative review they will do what they can to have it removed!

Products easy to find, at a good price and delivered quickly

I will be using them again

Nige

They worked pretty well without delays or problems. Good prices.

First time using lightupuk and would highly recommended . Great prices and service ! Keep up the good work !

I've bought from Light Up UK multiple times in the past, they are very competitively priced and a pleasure to buy from. I've had no problems regarding orders or delivery times and they always keep you up to date on when things are despatched and such.

Ordered an alarm sounder. One week later still not arrived and no information, then told only after i got in touch that there is communication errors at there end and the item is still not in stock.

Asked for a refund and 4 weeks after placing the order i still have no refund after asking and chasing up every week.

Delivery took a bit longer than I would have liked, but otherwise no complaints.

Placed an order on 13th April, used PayPal option. After almost 2 weeks felt the need to contact them as I had heard nothing (except from PayPal). I made 2 phone calls to find where my order was. The first time I was told I should have received an email because they had delays from their supplier and it would be another week or more. After another week I contacted the manufacturer who told me there was no issues with delivery as the item was in stock and available. I called again and was told they would re-order from a different supplier and assured me that it would be on a courier that friday. By Sunday it still hadn't arrived. I also noticed that PayPal reckon I should have used their services to contact the seller so did that (comes up as a "dispute" however friendly the enquiry). I checked my PayPal account for replies on the Monday and all I had was a refund.
No explanation by email.
No explanation via PayPal.
I think it's downright rude to just delete the order without any explanation. The underlying problem is probably incompetence, but to compound it with a lack of customer communications is certainly unacceptable.
Was attracted by low prices, but in fact dealing with Lightupuk was just a total waste of time.

Bought a few chrome light switches and double and single sockets from website which was the cheapest around to see what they would be like.

Item was as described and easy to fit and replace the old ones so i'm delighted.

Will be using again when we change the rest of the switches and sockets in the house.

I've used this company on many occasions and have always been pleased with the goods, last order placed was out of stock and awaited 5 days for delivery , but once contacted I was informed the goods were out of stock but a replacement and refund was issued immediately. Would recommend to everyone. Recommended to all friends and family. Will continue to do business.

Great service, order received next day, no hassle, Many thanks