Lightupuk 

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Rated 1 out of 5 stars

Lightupuk - Why has this company removed my review? The company are the worst I have ever dealt with. Do they have anyone in customer service.

Rated 1 out of 5 stars

Ironic of light up uk to claim of fake reviews on trust pilot , There is a deffinate consistent pattern to un-answered emails , phone calls ignored , live chat permanently switched off ! non supp... See more

Company replied

Rated 5 out of 5 stars

Have had no issues with this company, if it's in stock you get, according to the prices & rules. Ordered my last item on Friday received before noon on Tuesday. In original manufacturer packaging... See more

Rated 1 out of 5 stars

Steer clear of this company. Husband ordered a lighting sensor on June 14th. Did not arrive in the 3-5 working days & have still not received order. Am now £43.66 worse off & company is uncontac... See more

Company replied

Company details

  1. Lighting Store

Information provided by various external sources

Here at Light Up UK we work extremely hard to bring you a comprehensive range of discount electricals and lighting products. We have now been serving both domestic and trade customers for several years and we strive to offer a customer service that is constantly improving and one that we ourselves would want to receive.


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Terrible customer service

Do not use this company - purchased a ceiling fan early march and then cancelled after being told item would be about 3 weeks but then had a change of heart and re-ordered it to find that I'd never been refunded for orginal order- had to open paypal dispute to get money back as they never answer phone lines. Second order was marked as despatched on 7 april and two weeks later still nothing, after trying to phone through again (successful on day 3) was told to leave a phone number and they would look into it and call me back (they didn't) so called again and was eventually told that the supplier never despatched item and have run out of stock again, so cancelled order again. The staff are not sympathetic at all and didn't seem to think there is a problem with advertising goods which are not in stock or expected to be in stock anytime soon yet happy to take and keep money - and 4 days later still no refund so just about to submit another dispute!

April 23, 2016
Rated 5 out of 5 stars

Outstanding

Customer service was on point throughout, my delivery came earlier than expected. Really happy overall and will be using light up again in the very near future !

April 18, 2016
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Very quick delivery of fire rated down lights and track. Customer service was very attentive and couldn't ask for more.

April 12, 2016
Unprompted review
Rated 4 out of 5 stars

Quick delivery and great service

Great products and quick delivery, shame they couldn`t supply the led lamps ordered at the same time as the lights due to a dispute with the suppliers megaman lamps. Requested a refund on the lamps just hoping this has been processed. will definitely use them again as the young women answering the phone when i inquired about when the lamps would be available, was very courteous and helpful. Just hope my refund is sorted,

April 11, 2016
Unprompted review
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Rated 1 out of 5 stars

items ordered, not delivered

They did not have the items but did not advise us of that. in fact the order screen said items to delivery in 3 days. Just a lie to get your purchase! They do not then answer the emails or facebook messages to ask for info. Then you have to fight to get a refund of your money.

April 10, 2016
Unprompted review
Lightupuk logo

Reply from Lightupuk

Dear Ashley,

I am sorry you have not had a positive experience thus far with us.

I have just checked Facebook and you sent a message 13 minutes ago. I will have this looked into tomorrow when our offices are open and have one of our sales team establish what has occurred and hopefully resolve this for you.

Kindest regards,

Elliot
Light up uk

Rated 5 out of 5 stars

First rate service

This is the first time I've purchased anything from Lightupuk, buying a couple of PIR sensors for my home alarm system, lightupuk were the cheapest supplier I could find.
The ordering process was simple but I discovered on arrival I'd bought the wrong things (my mistake!), the ones I'd ordered didn't include ceiling brackets so I fired off an email to the company explaining my error and they were quick to offer a very agreeable solution, 2 days later I had the required brackets
Absolutely first class and I'll be using again.

April 5, 2016
Rated 5 out of 5 stars

Product purchase - MK outdoor socket

I found Light Up UK, when Google searching for an MK outdoor socket by far the most competitive company in terms of pricing. I received timely email communication as to order confirmation as well as shipping tracking details. Received prompt delivery of my purchased item within 24hrs.

Based on my first experience I cannot fault but commend Light Up UK on their product and services.

April 1, 2016
Unprompted review
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Rated 5 out of 5 stars

Fantastic track lighting

I ordered my track kits on Easter Monday and received on following wednesday. Postage was free and the spotlights are of very high quality and well packed. The overall price was extremely competitive and will use again.

March 31, 2016
Unprompted review
Rated 5 out of 5 stars

Great Service

Placed My order the day before good Friday received it the day after Easter Monday. Very Happy with the service more then happy with the product. will use again

March 30, 2016
Unprompted review
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Rated 5 out of 5 stars

Brilliant

Very happy with items, fast delivery and quality light fittings
Will definitely use in the future

March 23, 2016
Unprompted review
Rated 5 out of 5 stars

Good service

Have had no issues with this company, if it's in stock you get, according to the prices & rules.
Ordered my last item on Friday received before noon on Tuesday. In original manufacturer packaging with tamper proof seal. Good price & quality, will buy from this company many more times.

March 22, 2016
Unprompted review
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Rated 5 out of 5 stars

LED Megaman lamps

Bought 4 watt lamps and waited ages. Contacted the company to find they were out of stock. They refunded me.
I the ordered some alternatives which arrived the next day.
Personally I like this company and the products I have bought from them.
(Track Lighting and lamps)

March 18, 2016
Unprompted review
Rated 1 out of 5 stars

Full order not received

Do not order from this company, I placed an order 2 months ago and have not received half the order each time I chase I am told stock will be with me by the end of the week and this has been going on for weeks!

March 16, 2016

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