I recently purchased a used car from Listers Toyota Cheltenham. Excellent service and advice the sales person Jamie Reeves was outstanding and very friendly and patient, he explained everythi... See more
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Review summary
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Reviews shaping this summary
Recently acquired a Velar through an Independent dealership and took it to Droitwich JLR to get it checked out to be safe. Dan Thorley & his colleague James went above and beyond to ensure I was well... See more
Company replied
Just had great contact with Mike Booth of Listers Worcester. Because of Mike's willing assistance I was able to sort out VWFS's inflexibilty and take my car legally for service and MOT . A fully des... See more
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The problem was resolved efficiently. Ethan was most helpful and my car was returned quicker than I expected . The service was excellent and I was asked what drink I wanted. Reception br... See more
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Company details
About Listers Group
Written by the company
Hello, we're Listers, and we take customer satisfaction seriously. We invite every single one of our customers, at the point of invoice, to leave a review on the website of their choice, from a panel of review services which includes TrustPilot, using the same publicly available review pages that any other customer can use.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Contact info
United Kingdom
- customer.care@listers.co.uk
- www.listers.co.uk
4.7
Excellent
24K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
2 hours to do an MOT!
It shouldn't take 2 hours to do an MOT!
When scheduled in for a time customer should be given a time for completion!
August 11, 2026
Unprompted review
Reply from Listers Group
Hi Malcolm, thank you for your review. We're sorry to hear that the length of time taken for your MOT did not meet your expectations on this occasion. We appreciate that waiting longer than expected can be frustrating and thank you for bringing your concerns to our attention. We value your feedback and will share your comments with the team for review as we continually look to improve our customers' experience.
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Very good
Very good customer service. Looked after me when while I was waiting and kept me informed.
August 11, 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your great review. We're delighted to hear that you felt well looked after while you waited and that the team kept you informed throughout the process. Knowing that you received the level of customer care you expected is fantastic to hear. Thank you for taking the time to share your feedback with us.
Reply from Listers Group
Hi Paulo, thank you for your great review. We're delighted to hear that you were pleased with the work carried out and that the team made such a positive impression. Thank you for taking the time to share your feedback.
the nice reception and quick service by…
the nice reception and quick service by Kia
August 11, 2026
Unprompted review
Reply from Listers Group
Hi Ibrahim, thank you for your great review. We're delighted to hear that you received a warm welcome and experienced quick, efficient service during your visit. Thank you for taking the time to share your feedback with us, and we look forward to welcoming you back again in the future.
excellent service.courteous…
excellent service.courteous staff.appointment on time
clarified requirements and additional work, provided estimated time for task, precisely adhered to.
always leave reassured. Thank you.
August 5, 2026
Unprompted review
Reply from Listers Group
Hi Tony, thank you for your wonderful review. We're delighted to hear that everything was handled professionally from start to finish and that the team kept you fully informed throughout your visit. It's great to know that the appointment ran to schedule, all requirements were discussed clearly, and the work was completed within the expected timeframe. Thank you for your kind words and continued trust in the team. We really appreciate your feedback.
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Reply from Listers Group
Hi Paul, thank you for your great review. We're pleased to hear that you found the communication clear and the service efficient throughout your visit. Thank you for taking the time to share your feedback with us, it is very much appreciated.
Customer Service
Matt on the Toyota Service Desk was very friendly and helpful
My service and MOT were perfect and with nothing to pay, I was a very satisfied customer
Whilst there have been major team changes, which I was not entirely happy with, my faith has been restored
Thank you
August 10, 2026
Unprompted review
Reply from Listers Group
Hi Janet, thank you for your wonderful review. We're delighted to hear that your recent experience helped restore your confidence and that you were so pleased with the service you received. Thank you for your kind words and for taking the time to share your feedback with us. We look forward to welcoming you back again in the future.
Service
Service carried out to time slot agreed.Car all clean on return.
August 7, 2026
Unprompted review
Reply from Listers Group
Hi Keith, thank you for your great review. We're delighted to hear that everything was completed within the agreed timescale and that your car was returned looking its best. It's always pleasing to know that the service delivered met expectations and made for a positive experience. Thank you for taking the time to share your feedback with us.
Adam was very helpfull
Adam was very helpfull, and i was kept in the loop at all times..
August 11, 2026
Unprompted review
Reply from Listers Group
Hi Jonathan, thank you for your great review. We're delighted to hear that you felt well supported throughout your visit and that the communication kept you fully informed every step of the way. It's always reassuring to know that our customers feel looked after and updated throughout the process. Thank you for taking the time to share your feedback with us.
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Service
The agent dealing with me, Bart, was perfect at his job, extremely polite and pleasant. Good service
August 7, 2026
Unprompted review
Reply from Listers Group
Hi Jonathan, thank you for your great review. We're delighted to hear that you received such positive service and that your experience left such a strong impression. Your kind words are very much appreciated, and we'll be sure to pass your feedback on to the team. Thank you for taking the time to share your experience with us.
Reply from Listers Group
Hi Alison, thank you for your great review. We're delighted to hear that you received prompt service and found the team courteous throughout your visit. Thank you for taking the time to share your feedback with us, it is very much appreciated.
Picked my car up yesterday james Smith…
Picked my car up yesterday james Smith who dealt with me was absolutely excellent highly recommend him to deal with all your needs totally professional. Listers of Patchway bristol .
August 10, 2026
Unprompted review
Reply from Listers Group
Hi Mark, thank you for your fantastic review. We're delighted to hear that you had such a positive experience when collecting your car and that everything was handled professionally from start to finish. It's wonderful to know that you felt so well looked after throughout the process. Thank you for your recommendation and for taking the time to share your feedback. We hope you enjoy your new car and look forward to welcoming you back in the future.
Reply from Listers Group
Hi Mishiel, thank you for your review. We're delighted to hear that you found the team professional throughout your visit. We appreciate you taking the time to share your feedback and your support.
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I recently purchased a used car from
I recently purchased a used car from
Listers Toyota Cheltenham.
Excellent service and advice the sales person
Jamie Reeves was outstanding and very friendly and patient, he explained everything brilliantly to me
About the car I am very impressed and also
The manager James was so friendly and helpful
He also spent a lot of time time explaining everything to me. I’d definitely recommend listers Toyota Cheltenham
To anyone looking for a new or used car.
August 3, 2026
Unprompted review
Reply from Listers Group
Hi Lisa, thank you for your fantastic review. We're delighted to hear that you had such a positive experience purchasing your used car and that you felt so well supported throughout the process. It's wonderful to know that everything was explained clearly and that you felt confident and informed when making your decision. We really appreciate your recommendation and your kind words about the team. Thank you for taking the time to share your feedback, and we hope you enjoy many happy miles in your new car.
Good service here!
Nothing was too much trouble. Everything was explained in detail. Work was carried out well. Collected my car after service and MOT on time.
August 10, 2026
Unprompted review
Reply from Listers Group
Hi Mike, thank you for your wonderful review. We're delighted to hear that you felt so well looked after throughout your visit and that everything was explained clearly and thoroughly. It's great to know that the work was completed to a high standard and that your vehicle was ready for collection as promised. Thank you for taking the time to share your feedback with us, and we hope to welcome you back again soon, many thanks.
The service was good
The service was good, once the part that needed replacing eventually arrived. Adam completed the work early, which was greatly appreciated.
August 7, 2026
Unprompted review
Reply from Listers Group
Hi Alf, thank you for your review. We're pleased to hear that you were happy with the service overall and that the work was completed sooner than expected once the required part arrived. Thank you for taking the time to share your feedback with us.
Good knolagable and freindly staff
August 4, 2026
Unprompted review
Reply from Listers Group
Hi Gary, thank you for your great review. We're delighted to hear that you found the team knowledgeable, friendly and helpful throughout your visit. Thank you for taking the time to share your feedback with us, and we hope to welcome you back again soon, many thanks.
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Brilliant as per usual a great…
Brilliant as per usual a great professional service 5*
August 10, 2026
Unprompted review
Reply from Listers Group
Hi Paul, thank you for your fantastic review. It's always rewarding to hear from customers who continue to place their trust in us, and we're delighted that once again you received the professional service you've come to expect. Your continued support and 5-star feedback mean a great deal to the team. Thank you for taking the time to share your experience with us.
I have used Listers Coventry for some…
I have used Listers Coventry for some years. I have always found the service provided to be of a very high standard. Customer service and maintenance services provided by the team of mechanics is excellent.
August 10, 2026
Unprompted review
Reply from Listers Group
Hi Mrs Henry, thank you for your wonderful review. We're delighted to hear that you've continued to receive such a high standard of service over the years from the team at Listers Coventry. Thank you for your continued loyalty and for taking the time to share your feedback.
MOT reminder and service
From the reminder of cars MOT service/check communication was excellent effective and any queries I had dealt with swiftly, particularly by Max Chew and Craig Holgate. All staff were professional, welcoming and with sense of humour where appropriate. I particularly liked the short video of the car inspection highlighting any issues, and further discussion with Max about these.
Max has agreed to contact myself to book a time, once the paint machine is operational to undertake work to the rear bumper. (I anticipate this can be resolved in the near future.)
August 10, 2026
Unprompted review
Reply from Listers Group
Hi Carol, thank you for your wonderful review. We're delighted to hear that you found the communication throughout the process clear and effective and that any queries were dealt with quickly and professionally. It's great to know that the vehicle inspection video and follow-up discussions provided useful insight and helped keep you fully informed.
Thank you for your kind words about the team and for recognising the service you received. We're pleased that your experience was such a positive one and look forward to assisting you again with the bumper repair once the equipment is available. Many thanks for your feedback and support.
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