I recently purchased a used car from Listers Toyota Cheltenham. Excellent service and advice the sales person Jamie Reeves was outstanding and very friendly and patient, he explained everythi... See more
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Recently acquired a Velar through an Independent dealership and took it to Droitwich JLR to get it checked out to be safe. Dan Thorley & his colleague James went above and beyond to ensure I was well... See more
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Just had great contact with Mike Booth of Listers Worcester. Because of Mike's willing assistance I was able to sort out VWFS's inflexibilty and take my car legally for service and MOT . A fully des... See more
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The problem was resolved efficiently. Ethan was most helpful and my car was returned quicker than I expected . The service was excellent and I was asked what drink I wanted. Reception br... See more
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Company details
About Listers Group
Written by the company
Hello, we're Listers, and we take customer satisfaction seriously. We invite every single one of our customers, at the point of invoice, to leave a review on the website of their choice, from a panel of review services which includes TrustPilot, using the same publicly available review pages that any other customer can use.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Contact info
United Kingdom
- customer.care@listers.co.uk
- www.listers.co.uk
4.7
Excellent
24K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently purchased a used car from
I recently purchased a used car from
Listers Toyota Cheltenham.
Excellent service and advice the sales person
Jamie Reeves was outstanding and very friendly and patient, he explained everything brilliantly to me
About the car I am very impressed and also
The manager James was so friendly and helpful
He also spent a lot of time time explaining everything to me. I’d definitely recommend listers Toyota Cheltenham
To anyone looking for a new or used car.
August 3, 2026
Unprompted review
Reply from Listers Group
Hi Lisa, thank you for your fantastic review. We're delighted to hear that you had such a positive experience purchasing your used car and that you felt so well supported throughout the process. It's wonderful to know that everything was explained clearly and that you felt confident and informed when making your decision. We really appreciate your recommendation and your kind words about the team. Thank you for taking the time to share your feedback, and we hope you enjoy many happy miles in your new car.
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Good service here!
Nothing was too much trouble. Everything was explained in detail. Work was carried out well. Collected my car after service and MOT on time.
August 10, 2026
Unprompted review
Reply from Listers Group
Hi Mike, thank you for your wonderful review. We're delighted to hear that you felt so well looked after throughout your visit and that everything was explained clearly and thoroughly. It's great to know that the work was completed to a high standard and that your vehicle was ready for collection as promised. Thank you for taking the time to share your feedback with us, and we hope to welcome you back again soon, many thanks.
The service was good
The service was good, once the part that needed replacing eventually arrived. Adam completed the work early, which was greatly appreciated.
August 7, 2026
Unprompted review
Reply from Listers Group
Hi Alf, thank you for your review. We're pleased to hear that you were happy with the service overall and that the work was completed sooner than expected once the required part arrived. Thank you for taking the time to share your feedback with us.
Good knolagable and freindly staff
August 4, 2026
Unprompted review
Reply from Listers Group
Hi Gary, thank you for your great review. We're delighted to hear that you found the team knowledgeable, friendly and helpful throughout your visit. Thank you for taking the time to share your feedback with us, and we hope to welcome you back again soon, many thanks.
Brilliant as per usual a great…
Brilliant as per usual a great professional service 5*
August 10, 2026
Unprompted review
Reply from Listers Group
Hi Paul, thank you for your fantastic review. It's always rewarding to hear from customers who continue to place their trust in us, and we're delighted that once again you received the professional service you've come to expect. Your continued support and 5-star feedback mean a great deal to the team. Thank you for taking the time to share your experience with us.
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I have used Listers Coventry for some…
I have used Listers Coventry for some years. I have always found the service provided to be of a very high standard. Customer service and maintenance services provided by the team of mechanics is excellent.
August 10, 2026
Unprompted review
Reply from Listers Group
Hi Mrs Henry, thank you for your wonderful review. We're delighted to hear that you've continued to receive such a high standard of service over the years from the team at Listers Coventry. Thank you for your continued loyalty and for taking the time to share your feedback.
MOT reminder and service
From the reminder of cars MOT service/check communication was excellent effective and any queries I had dealt with swiftly, particularly by Max Chew and Craig Holgate. All staff were professional, welcoming and with sense of humour where appropriate. I particularly liked the short video of the car inspection highlighting any issues, and further discussion with Max about these.
Max has agreed to contact myself to book a time, once the paint machine is operational to undertake work to the rear bumper. (I anticipate this can be resolved in the near future.)
August 10, 2026
Unprompted review
Reply from Listers Group
Hi Carol, thank you for your wonderful review. We're delighted to hear that you found the communication throughout the process clear and effective and that any queries were dealt with quickly and professionally. It's great to know that the vehicle inspection video and follow-up discussions provided useful insight and helped keep you fully informed.
Thank you for your kind words about the team and for recognising the service you received. We're pleased that your experience was such a positive one and look forward to assisting you again with the bumper repair once the equipment is available. Many thanks for your feedback and support.
Smooth and stress-free servicing
The whole visit was smooth and stress-free. The initial administration was quick and effective. Relaxed and attentive, the administrator patiently listened to my queries and responded professionally. While I waited in the showroom the servicing was completed very quickly.
August 10, 2026
Unprompted review
Reply from Listers Group
Hi David, thank you for your wonderful review. We're delighted to hear that your visit was smooth and stress-free from start to finish. Thank you for taking the time to share your feedback with us, and we hope to welcome you back again soon, many thanks.
On arrival I was dealt with promptly
On arrival I was dealt with promptly, very friendly and with assurance of what was taking place with regards to my MOT. The young gentleman that was dealing with my MOT was very pleasant and very approachable.
August 10, 2026
Unprompted review
Reply from Listers Group
Hi Jacqueline, thank you for your great review. We're delighted to hear that you received a warm welcome on arrival and that everything was handled promptly and professionally. It's great to know that you felt reassured throughout the MOT process and found the team approachable and helpful. Thank you for taking the time to share your feedback, and we hope to welcome you back again soon, many thanks.
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The car was booked in for an interim…
The car was booked in for an interim service and we were told we could use the 2 hour service and wait at the garage.
This turned into a 4.5 hour wait which did involve changing 2 tyres but at no time was I told there was a delay / backlog.
Not sure if this was a one off or if it’s normal at this garage but unfortunately we won’t be back .
August 10, 2026
Unprompted review
Reply from Listers Group
Good morning Robert. Thank you for taking the time to leave us a review. We take customer feedback seriously and are committed to providing the highest level of service, so it is disappointing to see we've fallen short here. Unfortunately, from the information in this review, we can't locate your contact details on our system. Please can we kindly ask you to contact us directly with details of your experience, so we can look into this further for you immediately - many thanks in advance.
Excelent service from Lister Honda…
Excelent service from Lister Honda Solihull.
August 5, 2026
Unprompted review
Reply from Listers Group
Hi David, thank you for your excellent review. We're delighted to hear that you received such positive service from the team at Listers Honda Solihull. Your feedback is greatly appreciated, and we're pleased that your experience with us met your expectations. Thank you for taking the time to share your comments, and we look forward to welcoming you back again in the future.
Always pleasant to deal with.Service…
Always pleasant to deal with.Service was done on time exactly as booked in.
August 5, 2026
Unprompted review
Reply from Listers Group
Hi Adrian, thank you for your kind review. We're delighted to hear that it's always a pleasure dealing with us and that everything was completed on time. Thank you for your continued support and for taking the time to share your feedback.
Dsg service
I had my dsg service done at audi solihull. Staff were polite, efficient and professional.
August 7, 2026
Unprompted review
Reply from Listers Group
Hi Naghma, thank you for your great review. We're delighted to hear that you found the team polite, efficient and professional during your recent service visit. Thank you for taking the time to share your feedback with us and we look forward to welcoming you back again in the future.
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Reply from Listers Group
Good morning, thank you for your great review. We're delighted to hear that booking was straightforward and that you found our facilities comfortable while you waited. Thank you for taking the time to share your feedback with us, and we hope to welcome you back again soon, many thanks.
6 years service
Overall the work was completed within the timescale. My service included pickup 0900 to 1100. Pick up was 0815!Also, on Online check in I ordered engine top up oil(tin of) was not delivered with car.
Otherwise car would seem ok.
August 7, 2026
Unprompted review
Mercedes of Boston do what they do…
Mercedes of Boston do what they do best:-
1. Brilliant customer care and and a winning smile at reception.
2 Excellent service carried out by professionals.
Not forgetting the customer's lounge and great coffee.
August 8, 2026
Unprompted review
Reply from Listers Group
Hi David, thank you for your wonderful review. We're delighted to hear that you continue to enjoy the high standards of service provided by the team at Mercedes-Benz of Boston. It's fantastic to know that the warm welcome, professional workmanship and comfortable surroundings all helped make your visit such a positive experience. Thank you for taking the time to share your feedback and your continued support.
Good experience
Car picked up on time and brought back with mot certificate and invoice. I could not to see what had been done on the service . The service manager on request sent me the cars service history . Car had been cleaned and vaced out. Looked very smart.
August 7, 2026
Unprompted review
Reply from Listers Group
Hi Lyn, thank you for your review. We're pleased to hear that the collection and return service worked smoothly for you and that your vehicle was returned looking clean and presentable. We also appreciate your comments regarding the service information and are glad that the team were able to provide the documentation you needed following your request. Thank you for taking the time to share your feedback with us.
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Reply from Listers Group
Hi Jane, thank you for your great review. We're delighted to hear that you received excellent service and were kept well informed throughout your visit. Thank you for taking the time to share your feedback, and we hope to welcome you back again soon, many thanks.
Recognised and greeted as I entered
Recognised and greeted as I entered. Quickly established what was required and sorted out problem there and then.
Very helpful staff.
August 7, 2026
Unprompted review
Reply from Listers Group
Hi Jane, thank you for your great review. We're delighted to hear that you were recognised and welcomed as soon as you arrived and that the team were able to quickly understand your requirements and resolve the issue for you. Thank you for your kind words about the staff and for taking the time to share your feedback.
excellent service as always
excellent service as always. Great communication and knowledgeable staff. Customer service was spot on.
August 8, 2026
Unprompted review
Reply from Listers Group
Hi Katy, thank you for your fantastic review. We're delighted to hear that you continue to receive such excellent service from the team. Thank you for your continued support and for taking the time to share your feedback.
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