Lloyd & Whyte Reviews 1,476

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent service, often highlighting their helpfulness, politeness, and extensive knowledge. Many people appreciate the prompt response times and the ease of the overall process, making interactions stress-free and efficient. Reviewers also feel that the company offers competitive quotes and provides a personalized experience, ensuring their best interests are looked after. However, some customers also noted issues with customer service, mentioning that they experienced long wait times, unfulfilled promises of callbacks, and a general lack of responsiveness. A few other people also felt that the service quality had declined, with some experiencing significant premium increases or difficulties in getting their queries resolved when specific agents were unavailable.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their excellent, helpful, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, promptness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, knowledgeable, and... See more

Response time

Reviewers consistently express satisfaction with the promptness of responses, with many highlighting quick... See more

Price

Customers had positive experiences with price, with many reviewers reporting that they received excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hannah Kilbane was excellent. Called for medical elective insurance for my son’s month long placements first in the Philippines and then Vietnam, as a UK Medicine student. This insurance was all new t... See more

Rated 5 out of 5 stars

We've just renewed our home insurance policy with Lloyd & Whyte. Destiny has been very helpful finding us a competitive quote, and she answered all our queries promptly and carefully. We're very pleas... See more

Rated 5 out of 5 stars

Tracey, at LLoyd and Whyte, helped with our home contents renewal recently and made the whole process simple, easy and stress free. We feel reassured knowing that we’ve received a very competitive quo... See more

Rated 5 out of 5 stars

Alisha Oaten went above and beyond to find home insurance for me in a tricky situation. She kept me updated by telephone and e mail and was clear each time she communicated with me. On the telephone s... See more


Company details

  1. Insurance Broker
  2. Financial Consultant

Information provided by various external sources

Welcome to Lloyd & Whyte. Offering a range of financial planning and specialist insurance services for healthcare professionals, home owners or people with a passion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I had to renew our business insurances

I had to renew our business insurances. My contact at Lloyd & Whyte was Kelly Sellick. Throughout the process she was knowledgable, very quick to deal with queries and policy changes plus a nice friendly person to deal with. Made the whole process easy and straightforward.

December 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Pleasant service

I was disappointed that our premium had increased by nearly 11%, Ollie assisted in understanding the reasons. I found him very pleasant to deal with.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Magdalena

Magdalena yesterday was friendly helpful succinct and even able to cut through some red tape in order to make up for my failure to renew before the renewal date and before my departure for Switzerland today. Thank you Magdalena

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Lloyd and Whyte services

Tracey, at LLoyd and Whyte, helped with our home contents renewal recently and made the whole process simple, easy and stress free. We feel reassured knowing that we’ve received a very competitive quote through their services. We’ll definitely continue to use them in the future.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great work - Holiday Let renewal

Tracy and Danielle secured a Holiday Let renewal quote lower than the previous year. Another broker said they were unable to get a competitive quote. Have used Lloyd & Whyte multiple times and they are always helpful. Reassuringly they were also excellent when I needed to make a claim.

December 4, 2025
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Rated 5 out of 5 stars

I had to make several changes

I had to make several changes. One to change cars and then several changes to registration numbers. Kathy was extremely helpful in providing prompt advice

December 4, 2025
Unprompted review
Rated 4 out of 5 stars

Customer service

I was renewing my buildings insurance for a large property where several companies had declined and the renewal date was approaching. Emily Taylor was very helpful in understanding my needs and sourcing the level of cover I needed in a timely fashion. I am grateful to Emily and would recommend Lloyd and Whyte for their great customer service.

November 28, 2025
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Rated 5 out of 5 stars

Good experience renewing our home insurance policy

We've just renewed our home insurance policy with Lloyd & Whyte. Destiny has been very helpful finding us a competitive quote, and she answered all our queries promptly and carefully. We're very pleased with this company and highly recommend it.

November 20, 2025
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Rated 5 out of 5 stars

Georgina East's help in finding renewal terms

Georgina East has been very diligent and proactive in following up some time before renewal, to ensure continued home insurance coverage, even where the previous underwriter / insurer was no longer offering terms. Thank you Georgina for your professional service and help! D Karim

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks to Adam for a great service and…

Thanks to Adam for a great service and supporting in finding me a very competitive quote for my Thatched cottage. Adam kept in contact continuously letting me know how the underwriter was progressing Thank you very much. Definitely would recommend

November 10, 2025
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Rated 5 out of 5 stars

We have had an annual travel policy via…

We have had an annual travel policy via Lloyd and Whyte for several years and have been very pleased with the help and advice we have recieved. In the last 2 years our circumstances have changed and Shannon has been extremely helpful with providing information and possible alternative policies. She is polite and efficient, going the the extra mile to accomadate our needs

October 28, 2025
Unprompted review
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Reply from Lloyd & Whyte

Thank you for taking the time to review our service; we are delighted you have renewed with us for another year. We think Shannon is pretty fab too!
Many thanks,
Lloyd & Whyte

Rated 5 out of 5 stars

Motor Insurance

I had a very productive discussion about my car insurance with Alisha. Very helpful, leading to a reduced premium and a very happy customer.

October 20, 2025
Unprompted review
Lloyd & Whyte logo

Reply from Lloyd & Whyte

Thank you for taking the time to review our service; we are delighted you have renewed with us for another year. It's excellent to hear you were happy with the service provided by Alisha.
Many thanks,
Lloyd & Whyte

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