Lloyd & Whyte Reviews 1,472

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent service, often highlighting their helpfulness, politeness, and extensive knowledge. Many people appreciate the prompt response times and the ease of the overall process, making interactions stress-free and efficient. Reviewers also feel that the company offers competitive quotes and provides a personalized experience, ensuring their best interests are looked after. However, some customers also noted issues with customer service, mentioning that they experienced long wait times, unfulfilled promises of callbacks, and a general lack of responsiveness. A few other people also felt that the service quality had declined, with some experiencing significant premium increases or difficulties in getting their queries resolved when specific agents were unavailable.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their excellent, helpful, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, promptness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, knowledgeable, and... See more

Response time

Reviewers consistently express satisfaction with the promptness of responses, with many highlighting quick... See more

Price

Customers had positive experiences with price, with many reviewers reporting that they received excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hannah Kilbane was excellent. Called for medical elective insurance for my son’s month long placements first in the Philippines and then Vietnam, as a UK Medicine student. This insurance was all new t... See more

Rated 5 out of 5 stars

We've just renewed our home insurance policy with Lloyd & Whyte. Destiny has been very helpful finding us a competitive quote, and she answered all our queries promptly and carefully. We're very pleas... See more

Rated 5 out of 5 stars

Tracey, at LLoyd and Whyte, helped with our home contents renewal recently and made the whole process simple, easy and stress free. We feel reassured knowing that we’ve received a very competitive quo... See more

Rated 5 out of 5 stars

Alisha Oaten went above and beyond to find home insurance for me in a tricky situation. She kept me updated by telephone and e mail and was clear each time she communicated with me. On the telephone s... See more


Company details

  1. Insurance Broker
  2. Financial Consultant

Information provided by various external sources

Welcome to Lloyd & Whyte. Offering a range of financial planning and specialist insurance services for healthcare professionals, home owners or people with a passion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I have been a client with Lloyd and…

I have been a client with Lloyd and Whyte for many years now and they have always been very efficient and very helpful; this year was no exception; thank you Destiny
I would recommend Lloyd and Whyte to anyone

January 12, 2026
Unprompted review
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Rated 5 out of 5 stars

excellent customer service as always

Tracey Morgan-Jones - has looked after our insurance needs for a number of years now. we would not even look at using another insurer. Aways prompt and professional L and W are a pleasure to work with.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Sarah Marshall was extremely efficient in organising our renewal quote. Quick response to my emails and helpful throughout the process.

January 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Thank you Lucy for your help today.

Thank you Lucy for your help today.
I have been with Lloyds and Whyte for over 20 years. They have always been professional in their approach and very knowledgeable with their advice. I feel that they are very supportive of me and my business and are always available if I need any help.
I would not hesitate to recommend them.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent after care

Always sort out any issues and correct.

Alex . De Hearne
Kelly Sellick

I have moved all my houses to them for insurance

They work with you being a busy dentist.

Thank you.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Documentation Replacement

The documentation confirming our insurance renewal had gone astray and Alex Du Heaume at Lloyd & Whyte was able to send me a copy within a day.
Thanks for the efficient service.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

I have used Lloyd and White for many…

I have used Lloyd and White for many years both for my clinic insurance and my home insurance. they have always been extremely helpful and prompt and especially this year when there was a change of underwriters which required a bit more information exchange. Destiny Pine-Brown has been especially helpful and got my policy up an running in no time with minimal fuss. Excellent service.

December 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Outstanding Service

Excellent service from Destiny. We live in a listed building and our previous insurer could no longer provide cover so Destiny found another insurer with no decrease in cover. Although the premium was higher this seems to be a trend for listed buildings regardless. Overall a very pleasant experience and would highly recommend Lloyd & Whyte for your insurance needs.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

First class service- again!

Once again Lloyd & Whyte provided exemplary service - in particular Sadie Barance - she managed to get my home insurance changed to an alternative provider with absolutely no hassle for me - prompt efficient and polite - thank you!

December 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service

I Have been using Lloyd & Whyte for my practice insurance for many years now. I recently changed over to a limited company and found their help and managing of this switch over to be seamless. My advisor Samuel Chilcott was excellent through out the process. I would recommend them for anyone wanted insurance for their business.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

I had to renew our business insurances

I had to renew our business insurances. My contact at Lloyd & Whyte was Kelly Sellick. Throughout the process she was knowledgable, very quick to deal with queries and policy changes plus a nice friendly person to deal with. Made the whole process easy and straightforward.

December 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Pleasant service

I was disappointed that our premium had increased by nearly 11%, Ollie assisted in understanding the reasons. I found him very pleasant to deal with.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Magdalena

Magdalena yesterday was friendly helpful succinct and even able to cut through some red tape in order to make up for my failure to renew before the renewal date and before my departure for Switzerland today. Thank you Magdalena

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Lloyd and Whyte services

Tracey, at LLoyd and Whyte, helped with our home contents renewal recently and made the whole process simple, easy and stress free. We feel reassured knowing that we’ve received a very competitive quote through their services. We’ll definitely continue to use them in the future.

October 30, 2025
Unprompted review

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