Lloyd & Whyte Reviews 1,472

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent service, often highlighting their helpfulness, politeness, and extensive knowledge. Many people appreciate the prompt response times and the ease of the overall process, making interactions stress-free and efficient. Reviewers also feel that the company offers competitive quotes and provides a personalized experience, ensuring their best interests are looked after. However, some customers also noted issues with customer service, mentioning that they experienced long wait times, unfulfilled promises of callbacks, and a general lack of responsiveness. A few other people also felt that the service quality had declined, with some experiencing significant premium increases or difficulties in getting their queries resolved when specific agents were unavailable.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their excellent, helpful, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, promptness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, knowledgeable, and... See more

Response time

Reviewers consistently express satisfaction with the promptness of responses, with many highlighting quick... See more

Price

Customers had positive experiences with price, with many reviewers reporting that they received excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hannah Kilbane was excellent. Called for medical elective insurance for my son’s month long placements first in the Philippines and then Vietnam, as a UK Medicine student. This insurance was all new t... See more

Rated 5 out of 5 stars

We've just renewed our home insurance policy with Lloyd & Whyte. Destiny has been very helpful finding us a competitive quote, and she answered all our queries promptly and carefully. We're very pleas... See more

Rated 5 out of 5 stars

Tracey, at LLoyd and Whyte, helped with our home contents renewal recently and made the whole process simple, easy and stress free. We feel reassured knowing that we’ve received a very competitive quo... See more

Rated 5 out of 5 stars

Alisha Oaten went above and beyond to find home insurance for me in a tricky situation. She kept me updated by telephone and e mail and was clear each time she communicated with me. On the telephone s... See more


Company details

  1. Insurance Broker
  2. Financial Consultant

Information provided by various external sources

Welcome to Lloyd & Whyte. Offering a range of financial planning and specialist insurance services for healthcare professionals, home owners or people with a passion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

A helpful and polite Gentleman

I spoke to Scott this morning on the phone and found him extremely helpful renewing my property policy, very polite and understanding, and has helped my through obtaining a price for a property rebuild if the worst happens.
Scott I would expect is a very valued member of your team.

September 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Help and satisfaction

Kyran very helpful sorting out my queries and updating my information as supplied by me. Also relieved and pleased that premium only increased this year by under 1%. Thank you - Christopher Whitfeld

September 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Helpful and efficient

We have used Lloyd Whyte for some years and always found the staff friendly and really helpful on the phone. The company is always efficient at finding a good fit for our home insurance and answering all the questions I have about what is covered and what isn't.
This time I have found Matthew Lindsay very helpful. He took the time to listen to my queries and answered them clearly and helpfully.
Thank you!

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Kelly and Alex were most helpful in…

Kelly and Alex were most helpful in helping me adapt my policy proposal to reflect some changes in my business. It is so helpful to be able to talk on the phone to professional and helpful people rather than being diverted to chatbots!!

August 27, 2025
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Rated 5 out of 5 stars

Very reliable and supportive

I have been in contact with this company over the past two or three years. They have always been helpful and I have increasingly felt confidence in their support. This year, Hannah Kilbane has been helping me with a couple of difficult issues and has been careful in seeing that I am receiving appropriate advice and support.

August 21, 2025
Unprompted review
Rated 4 out of 5 stars

Mel was really helpful polite and…

Mel was really helpful polite and prompt with responses.
I would have given 5 stars but I had to chase the new quotation with less than 2 weeks to go until it was due as I hadn't heard anything form the company.
But when I did get through it was dealt with promptly

August 21, 2025
Unprompted review

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