Lloyd & Whyte Reviews 1,472

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent service, often highlighting their helpfulness, politeness, and extensive knowledge. Many people appreciate the prompt response times and the ease of the overall process, making interactions stress-free and efficient. Reviewers also feel that the company offers competitive quotes and provides a personalized experience, ensuring their best interests are looked after. However, some customers also noted issues with customer service, mentioning that they experienced long wait times, unfulfilled promises of callbacks, and a general lack of responsiveness. A few other people also felt that the service quality had declined, with some experiencing significant premium increases or difficulties in getting their queries resolved when specific agents were unavailable.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their excellent, helpful, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, promptness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, knowledgeable, and... See more

Response time

Reviewers consistently express satisfaction with the promptness of responses, with many highlighting quick... See more

Price

Customers had positive experiences with price, with many reviewers reporting that they received excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hannah Kilbane was excellent. Called for medical elective insurance for my son’s month long placements first in the Philippines and then Vietnam, as a UK Medicine student. This insurance was all new t... See more

Rated 5 out of 5 stars

We've just renewed our home insurance policy with Lloyd & Whyte. Destiny has been very helpful finding us a competitive quote, and she answered all our queries promptly and carefully. We're very pleas... See more

Rated 5 out of 5 stars

Tracey, at LLoyd and Whyte, helped with our home contents renewal recently and made the whole process simple, easy and stress free. We feel reassured knowing that we’ve received a very competitive quo... See more

Rated 5 out of 5 stars

Alisha Oaten went above and beyond to find home insurance for me in a tricky situation. She kept me updated by telephone and e mail and was clear each time she communicated with me. On the telephone s... See more


Company details

  1. Insurance Broker
  2. Financial Consultant

Information provided by various external sources

Welcome to Lloyd & Whyte. Offering a range of financial planning and specialist insurance services for healthcare professionals, home owners or people with a passion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

House Insurance via lloyd & Whyte .…

House Insurance via lloyd & Whyte for many years. Some forms used have been difficult to complete satisfactorily (usually because a yes/no answer is inappropriate) and inevitably I end up phoning the Company. This year was no exception, but my contact first with Kathy Middle and then Aisha Oaten settled all problems quickly, easily, and pleasantly - if expensively.
Always a pleasure to work with Lloyd & Whyte personnel.

August 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Will Hazeldine from Loyd White has been…

Will Hazeldine from Loyd White has been superb. Could not have been more helpful, and a pleasure to deal with. If I could employ him I definitely would. Everyone else has been more than unhelpful, I couldn't recommend Will more highly, THANK you.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Proactive in supplying cheaper options

very pro active in ensuring there were cheaper options available on renewing, and renewal process simple. thanks to Kelly Ridgers for making it so easy on the phone, and Adam Hates-Smith for providing the initial information

August 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

Adam was very helpful in renewing our insurance for our thatched cottage and answered any questions we had quickly and fully. Would recommend

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Shannon Edwards helped us .

Shannon Edwards helped us renew our Travel Insurance. It needed updating.
She was excellent.
She addressed our concerns and took time to explain her advice.
It was very important to talk to a human being.
We thank her and her company.
Dr Prem Anand and Mrs Jacqueline Anand.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

A great customer care team

I have always found this company to be very helpful. My most recent contact was at a very stressful time for me but Kathy who answered my call was so reassuring and helpful it brought my stress levels down instantly. She was able to answer all my queries. I would definitely recommend this company for their customer care.

August 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Actual people delivering old fashioned customer service

The most important thing for me was speaking to someone on the phone quickly without being in a queue. Kelly Ridgers was efficient and knowledgeable and did everything she said she would, when she said she would. They also got us the best price for our insurance and we did shop around fairly widely, so thank you Kelly.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Insurance for my Grade 2 listed cottage…

Insurance for my Grade 2 listed cob cottage has become more difficult over the last few years. Georgina East was very helpful in guiding me through the process of obtaining a rebuild valuation and finally obtained reasonable renewal quotation.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Home buildings and contents insurance

Home buildings and contents insurance: Alisha Oaten advisor.
I was a customer of Medical Money Management from 1978, who were local to me and gave me continued personal service. I was intially concerned when their business was taken over. However, I have had an excellent experience with Lloyd and White and specifically Alisha Oaten, who has been looking after my home insurance and contents needs. I hope that she will continue to do so for years to come as again I prefer that personal service. Alisha is highly competent, respectful, patient, easy to contact and takes time to explain the detail of the product and the reason for the pricing. I am currently very happy with the services of your company and especially Alisha, who is an excellent ambassador for Lloyd & White.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend Lloyd and Whyte

Alisha has supported my home insurance quotes over a number of years. She is on the ball, responds quickly and is able to answer any queries that I have succinctly, often in the same call. I feel like I get a personal experience from Lloyd and Whyte and that they are looking after my best interests.

July 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Cancellation of Policy Due to Retirement

After many years of cover with Loyd Whyte the time came for retirement. I was halfway through the year with the policy. Sarah Marshall was very helpful on guiding me through what should be done and when in finishing the insurance with the business I had. She contacted when she said she would and efficiently arranged the outstanding refund for the remainder of the year

July 23, 2025
Unprompted review

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