LogMeIn Reviews 

This is honestly the worst company and support I have ever given my money to. What a terrible support service!!! After getting locked out of my account and losing access to all of my passwords I received no help and just useless emails pointing me back to the same useless faq articles that I already explained did not work. Stay away from these cowboys!

This is like the old roach motel. You can log in, but you can't log out.

The auto-renew is extremely difficult to cancel. You must get a confirmation email. Last year I went through the tedious process of cancelling. I didn't hold on and get a confirmation email. I just forgot about it and considered it cancelled. Unfortunately, I must have ended up as a retained customer after last year's angry call. So, I have tried again this year. This time I waited for a conformation email. Hopefully, I can use it if I don't get a refund this year and they try to change me again next year.

JUST DON'T DO IT. NEVER "LOG ME IN" BECAUSE YOU CAN NEVER LOG OUT.

DO NOT GIVE THEM YOUR CREDIT CARD TO THESE BANDITS!
Tried their software. Didn't work.
Tried to cancel subscription, but there is NO OPTION to do this when you are logged in. Had to use google to find out how to cancel. Turns out you have to CALL them. Had to call from Europe to USA (god knows how much that cost), just to stop this.

This software works but they will get you on the auto renewal. Make sure you have auto renew cut off. They got my company for a employee that hadn’t been with the company in 5 years. We have since ended all business relationships with LogMeIn.

Jeremy
Georgia

BEWARE! LogMeIn/Central has just doubled their pricing without notification or recourse. I learned on my credit card that the annual rate went from $5xx to over $9xx. I called support to see if i could reduce my level as i barely use the product. The support service was rude and obviously tired of hearing complaints about the sneaky price hike. NO RECOURSE the only solution offered was to remove my auto renewal. My habit is to never Auto Renew so i will become aware of secrete price hikes of unethical businesses like logmein
With the huge price increase there are plenty of competitors now. Take advantage of the low prices for the same product. TURN OFF YOUR AUTO RENEW NOW AT LOGMEIN! Support told me that once the product renews customers have absolutely no recourse. I have never experienced treatment like logme in and you should stay far away from this group.

I just got off the phone with LogMeIn and I have never been so angry. They state that I am in a contract but yet the company has changed hands numerous times. Seat reductions that were allowed under Citrix are no longer allowed and I was suppose to know that when they changed ownership that I should have gone to their page and read the fine print. I will never use any of their products again.. Customer service was rude and then stopped responding at all.
Good luck with anyone dealing with this company... I would give them a zero if I could... Signed, Po'ed CFO

This company makes it impossible to cancel their "service". They are the very WORST company you could possibly deal with. In my opinion, they are absolutely useless. Their "service" is completely non existent. I believe that the way that they do business is the nearest thing to fraudulent trading that you will encounter anywhere.

LOOK ELSEWHERE - DO NOT GET INTO A CONTRACT WITH LOGMEIN!!!!
Doubled their service pricing and put the standard features only in the high end subscription. 1 month after I was forced to pay for a full year of the high subscription they come out with a 1/2 price option for what I need / use. They refuse to work with me to reduce the subscription to the basic plan or refund or credit my account in any way. Shady way of doing business....locking in customers at extreme pricing right before reducing the cost (which they obviously came up with the more economical plan due to loosing customers with their insane pricing hikes!!!

Used to have a GoToMyPC account and cancelled in March following shocking rate increase. Contacted today to try and obtain copies of some receipts for accounting purposes - forget it!!!! The woman I spoke with clearly couldn't care less.

email I just sent to them trying to pathetically coax me back with a measily 20% discount lols This is a bit late and there is no way in hell I would take this offer or use your services in future. Why? Because the bill got more and more expensive over time, I used your services for three to four years and without any explanation or better value added services the price skyrocketed to more than four times what I paid for the first year. I asked and you failed to explain why or even reply to the emails. Lastly, when I had had enough I cancelled my sub six months ahead of the next billing date and you cut my access completely with 6 months of pre paid service left on my account and again failed to respond to any emails asking what the heck was going on.
I will be giving bad feedback on google and any other platform I can as a result of you reminding me about this in sending me this email… have you not heard of teamviewer? Does a better job for FREE good luck

I am a longtime Logmein user for Prob 15 years. Started off as a free account. I kept on adding more computers till one day they stopped all access and forced me to pay to continue using their service. I loved the service and decided to ignore their forcing me into payment, and just paid for the service.
Over the year they VERY SLOWLY started doubling and tripling the subscription cost. This year they just changed the account type and price from $950+ LogMeIn Central - Basic 100 yearly subscription TO $1,800+ LogMeIn Central Base 100 yearly subscription.
Changing the subscription type from Logmein Central Basic To Base and charging me double without notifying ????????????
I need to call them every single year to get my account back to the Subscription type that I need and then go back and forth to get the price back to something that makes sense.

This year I upgraded to a super expensive subscription which also gives licensing for Kaspersky Anti-virus. Midterm of our current subscription I get an email that support for Kaspersky will stop in September which means that I got Kaspersky for half of the year that I paid for.. The real reason they had Kaspersky was to get you hooked with a subscription then force you into using their new logmein antivirus.

BOTTOM LINE,,,,,DON'T SIGN UP/and get hooked WITH LOGMEIN except if you want to get robbed. Your price will go up 100)%+ yearly!!!!!!

I would give 0 stars if possible. Ran the install on my MacBook Pro+Mojave and that's the last thing my laptop would do. Support Tech "Matt" said those infamous words, "there is no way our software would do that!"

Matt, only a fool or a liar would ever say that. Which are you?

And the company that trained Matt to say this? Shameful!

DISGRACEFUL COMPANY. Will keep taking monthly payments and increase the price massively WITHOUT letting you know. Impossible to speak to them properly about this. Reported them as fraud on my card and to the ombudsman.

Buyer Beware!! I have been a customer since 2015 and my rates have increased to over 5x my original cost with no change in service. Lately, I've had more technical issues and decided to try other providers. To my surprise the competitors are much better and cheaper.

When I cancelled my annual Logmein contract, I was told my account would remain in effect the remaining 9 months of my contract - with no refunds or pro-ration offered. This is robbery - and when a company has no faith in their product, they resort to fine print. Please beware of using this product.

800% cost increase in 7 years. 8 year user of Logmein. Finally got too expensive to keep. Figured I would try Remote PC fully expecting to get an inferior product since it was 25% the cost. To my surprise it works so much better. Tried canceling Logmein midway through the year and they would not prorate a refund. Hopefully they will die a slow death.

I have been a loyal customer for over 12 years. It started out for free, then we had to start paying, no problem we paid. But each renewal, the prices increased. In 2016, I paid $554 USD, by 2019 and for the exact same Logmein Pro service, I am being charged $3499.99. If they want to gouge their customers so that they can become a billion dollar earner company, they can do it without the customers that got them this far. I'm out!

I just got our annual renewal notice, you price is increasing to €5039.88 it read, FYI logmein its not, i got a quote from teamviewer for €1100 for the exact same service so goodbye. How the hell can you justify such a price increase (last year was €2040 in total). Its a crazy increase with zero explanation other than you dont need to do anything we'll continue to bill you as normal. Really annoyed by the attitude of this company, there are alternatives.

Pice increaesed in few years from 199$ ober 899$ in 2018 to 1659.99 in 2019. Cancelled subscription ad use realvnc now. I'm happy I left. Greedy wolves!

Shocking to say the least. Been a customer for a number of years gotomyPC. Increased charges by 300% without informing me. When I rang the customer service number I got a recorded bullsh** message about prices increasing to enhance customer service. What service? They took away the cancel button in billing, and having listened to the message and selecting option 9 to speak with someone I was cut off. Sent email, but having looked at other reviews, I will not hold my breath for a reply. Splash top all the way from now on.

Beware of their cloud file storage service. They have been unable to solve a technical problem with my files since last November and its April now! They keep telling me to be patient. Case#09100568. The technical support is poor.