LogMeIn Reviews 

Autorenewed this year after I thought I had cancelled after the change in ownership and price hike. Their business methods and difficulty in terminating is as near criminal as it is possible to be. I used to be a loyal customer now I treat gotomypc and logmein as scammers.

Just had a heated exchange with an operator, asking why i received an email from LogMein, 3 years after i asked for my account to be closed. The email said someone was trying to access my account. I rang LogMeIn and the advisor said it was "illegal" to close my account. LogMeIn used to be the best company for remote access, but now they are a joke. We use ScreenConnect and have done for over 2 years without issue. I have been informed a form will be sent to me to try and get the account closed. Waste of time.

The App does. not. work. It hasn't for weeks. Support replied once - for a error message they claimed "was very unusual". And I've heard nothing back. Their support is intentionally VERY well insulated - you have get a ticket, then call then sit in queue hell for long periods of time - all to talk to someone who, frankly, does not understand how the product is used. Frustrating - esp. when paying a high price for it.

Like many other recent reviewers, my experience with LogMeIn (coming from LastPass) has convinced me their business model is now "scam." I canceled my LastPass Premium subscription in April 2020, shortly before it otherwise would have renewed. Or at least I thought I did. In July 2020, 3 months after my LastPass sub lapsed, they billed me. I contacted them (you can't get a real person on the phone, so you're relegated to chat/email for support), and they responded that they would make sure the cancellation stuck and would refund my money within 5-7 banking days. Two weeks later, nothing, so I disputed the transaction with my bank, my bank gave me a temporary credit, and still not a peep (or a refund) from LogMeIn. They're nothing more than a scam at this point, billing people randomly and hoping you won't notice... stay away.
UPDATE 7/26/2021: Well, they did it again... billed me for a service I haven't had in two years. Here we go again with the whole faux customer service they offer (chat and email only). They have once again assured me they're issuing a refund. Never sign up for LogMeIn/LastPass, because they will never stop trying to bill you once you cancel.

They're keen to log you in nd good a pre-sale.... post sale is close to a disaster. I keep chasing the guy for an answer and each time their reply is another answer so they get more time... and do not fix.

Disappointing.

Cancelling my subscription is a nightmare. Clearly designed to be difficult, knowing some businesses will avoid the fuss and keep on paying. Shame on them.

Not possible to figure out where to send an email if you wish to cancel your subscription. sent multiple emails to different contacts all bounces back and the our initial contact person is not working there any more so its just a black hole.

Logmein took it upon themselves to renew my subscription from base to pro. It more than doubled the price. I refused to pay and to paraphrase they said to bad so sad we are not going to do anything. I have been fighting with them for several months now and no one seems to have the authority to fix or correct anything. I have emailed politely called numerous times and they either pass me around or will not pick up. This is the worst customer service I have ever experienced. They make a used car salesman look good.

I guess they are going out of business soon because they dont like to refund prorated fee if cancelled. Most companies does this to keep good customer service but this one does not.
Glad I at least got out of it as it has increased in price by 700% and the product does not really help me.

Thankfully the bank blocked the £330 they tried to take without informing me - You cant cancel your subscription online and no one answers the phone - been on hold for over 1/2 an hour - Scammers!! - Use another remote access system - I will not use again!!

A couple years ago several computers dropped off our dashboard - reason unknown. They said it's easier to build a new account then fix the old one - okay sure. We later realized that not only had they been billing us for both accounts for over a year, they arbitrarily changed our plan to one that was far more expensive and also had less seats. wth? In the end we paid about three times what we should have over two years and despite many phone calls, all they did was continually give us lame reasons why they couldn't refund us our balance due, and we still have technical problems with our original account. The best part? Each rep now repeats the same mantra: they claim they're not allowed to fix the original account we've had for years, but they will gladly open yet ANOTHER account for us, BUT we'll have to pay FULL price for it, and then they'll refund about half of that back to us. In short, we're required to pay $500 for tech support to fix a problem THEY created, on top of giving them a $1000 bonus for jacking up our account in the first place. When I expressed my confusion as to how that ridiculous plan would be remotely beneficial for us - the customer - the rep actually said to me "Look, I'm trying to help you out here". This is what LogMeIn has become - trained scammers.

rip off on the auto renew - they don't give any notification that your account is about to auto renew and once it has, they will not refund or pro rate - I am on a yearly rate so I got charged $348 for the year - I caught it the day it renewed and requested a cancellation and they will not refund or pro rate the subscription

I think it is a total ripoff

Do not use this company. They will continue taking money from your account even after they have confirmed subscription cancelled. I took their word for it and they took £359.99 from my account. They won't respond to requests for refund. I've had to get my card provider to block them for this year's payment. How can companies get away with this?

Horrible, horrible company. Never use them. They more than double my subscription cost without notice and refuse to cancel and reimburse me

Good product, but overpriced. Just try to cancel your subscription. It's almost impossible. I got the nicest lady on the phone and she promised me a pro-rated refund and I even received the refund. Two months later I got billed again for the amount that was refunded. What a bunch of scumbag a__holes. DO NOT DO BUSINESS WITH THESE THIEVES.

I have had several issues with Log Me In with getting connected. I am no longer traveling with business and don't need it. I paid $377.99 January 19, 2020. I canceled it April 13, 2020 and can't get any part of the yearly cost back.

They make it impossible to cancel. Steal your money. This is fraudulent.

LogMeIn now owns GoToMeeting. I had a support issue, but the only method for getting support is to view their FAQ's or call them on the telephone. There is no method for opening a case by web interface, email or chat. There's not even a method to leave a voicemail message. I waited on hold for 40 minutes with the unpleasant easy-listening music before giving up. I have no way to resolve my issue at this point.

Extremely customer-unfriendly - you can only cancel via phone (not online) and they make you wait forever. Used to like them (long time ago)

doubled price refused to cancel.

Stated that they sent email they did not.

will never do business with them again