I had a problem with delivery of fresh flowers and sundries which was a day late and as a florist, I could not use the flowers for the reason I'd ordered them.However Bailey in your Customer Service t... See more
Company replied
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Review summary
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Reviews shaping this summary
I recently ordered the Hartman Avebury Garden Set from Longacres Garden Crntres, and I am absolutely thrilled with my purchase. The ordering process was straightforward. The delivery arrived exactly... See more
Company replied
The flowers are excellent Thank you. Lovely blooms and scent fills the whole room. They are for a Wedding Anniversary present and as I am unable to visit in person, it was an absolute bonus for the... See more
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Very helpful customer service - the calls were answered immediately by actual people! Very helpful people, too. I purchased a four seat rattan garden set which is of excellent quality. Delivery wa... See more
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Company details
About Longacres Garden Centres
Written by the company
Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country.
We've been selling online since 2002 and have two purpose-built warehouses for stock and packing.
We're multi-award winners including:
- Garden Retail Awards Best Garden Centre 2015
- Horticulture Week Business Award - Best Business Refurbishment 2018
- Best Garden Centre Retailer of Greeting Cards 2023
Longacres
Written by the company
Contact info
London Road, GU19 5JB, Bagshot, United Kingdom
- 01276 486422
- customerservices@longacres.co.uk
- www.longacres.co.uk
4.7
Excellent
41K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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i would find on the…
Didn't think i would find on the internet what I had in mind to finish my project. Yet longacres had it. Promise delivered on time, undamaged which is is common today.
All told. Extremely happy with the product and the service.
July 24, 2026
Reply from Longacres Garden Centres
Thank you for the fantastic review. We are thrilled we had the exact item you were looking for to finish your project and that it arrived on time and in perfect condition.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your feedback. We are delighted to hear you were happy with our prices and delivery service.
Kind regards,
Longacres
I was kept updated & a very pleasant…
I was kept updated & a very pleasant man delivered my order.
July 24, 2026
Reply from Longacres Garden Centres
Thank you for taking the time to share your review! We are so glad to hear you were kept well updated and that our driver provided a pleasant delivery experience.
Kind regards,
Longacres
Item was as described fast delivery and…
Item was as described fast delivery and very well packed would buy from again
July 23, 2026
Reply from Longacres Garden Centres
Thank you for the 5-star review. We are delighted to hear that your item arrived quickly, as described and well-packed.
Kind regards,
Longacres
easy
easy, 2 clicks and the gloves were on their way. A good price, great communication. Many thanks.
July 21, 2026
Reply from Longacres Garden Centres
Thank you for taking the time to leave us a 5-star review! We are thrilled to hear you had such an easy ordering experience and were happy with our communication and pricing.
Kind regards,
Longacres
Totally dependable quality products…
Totally dependable quality products time and again. great delivery, thank you.
July 24, 2026
Reply from Longacres Garden Centres
Thank you so much for your wonderful review! We are delighted to hear that you consistently enjoy the quality of our products and our delivery service.
Kind regards,
Longacres
Good service arrived as promised 👍
July 24, 2026
Reply from Longacres Garden Centres
Thank you for your review Brian! We are delighted to hear your order arrived as promised and that you enjoyed our service.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for the 5-star review. We really appreciate your feedback and hope to serve you again soon.
Kind regards,
Longacres
Great service and delivery was quicker…
Great service and delivery was quicker than expected!
Also the courier was very helpful
July 24, 2026
Reply from Longacres Garden Centres
Thank you so much for your feedback. We are thrilled to hear your delivery arrived earlier than expected and that our courier was helpful.
Kind regards,
Longacres
Perfect shopping experience
Perfect shopping experience. Easy ordering, delivery was quick. Egg chair was well packaged. Very happy with my purchase!
July 24, 2026
Reply from Longacres Garden Centres
Good Morning Amanda,
Thank you for taking the time to leave us feedback. We are pleased to hear that you are happy with your order and the service in which you recieved from us.
Kind regards
Longacres
Very prompt service
Very prompt service. Packaging very officiant. Good delivery. Happy driver with considerate parking. Thank you
July 23, 2026
Reply from Longacres Garden Centres
Good Morning Jean,
Thank you for taking the time to leave us feedback, we are pleased to hear that you are so happy with the service you recieved from the delivery driver and the item which you have purchased.
Kind regards
Longacres
Beautifully fresh flowers
So easy to order online & my friend said they were beautiful. I saw them a couple of days later & I was so happy, they were as fresh as the day they'd been delivered even in this heat, very good value for money too.
July 23, 2026
Reply from Longacres Garden Centres
Good Afternoon Andrew,
Thank you for taking the time to leave feedback and your kind words, I am so pleased to hear that the flowers were so well recieved and we do look forward to welcoming you back again soon.
Kind regards
Longacres
Simple to order and arrange delivery
Simple to order and arrange delivery. The delivery man was pleasant and helpful.
July 23, 2026
Reply from Longacres Garden Centres
Good Morning,
Thank you for taking the time to leave us feedback, we are pleased to hear that you are so happy with the service in which you have recieved from us, we do look forward to welcoming you back to us again soon.
Kind regards
Longacres
Great price and excellent delivery.
July 22, 2026
Reply from Longacres Garden Centres
Good Afternoon,
Thank you for taking the time to leave us feedback. we look forward to welcoming you back to us again soon.
Kind regards
Nicola
Extremely helpful
I ordered an item which was due to be in the garden centre on 28th July, it was not sent to the centre in time for Tuesday, therefore they sent it out to me by courier the following day. The staff were extremely helpful, thank you
July 28, 2026
Reply from Longacres Garden Centres
Thank you for taking the time to share your experience. We are so glad our team could quickly resolve the delay and get your order delivered safely by courier.
Kind regards,
Longacres
Great online service
Online order dealt with very promptly. Items packed really well.
Delivery a little late but no fault of Longacres.
July 22, 2026
Reply from Longacres Garden Centres
Thank you for the great review! We are pleased to hear your items arrived well-packed and that you were happy with our online service.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you so much for your review. We are delighted to hear you loved the flowers and that they arrived right on time.
Kind regards,
Longacres
Delivered with care to secure place of my choice
Delivered with care to secure place of my choice
July 16, 2026
Reply from Longacres Garden Centres
Thank you for your review. We are glad to hear our team delivered your parcel carefully to your preferred spot.
Kind regards,
Longacres
It was well packed and the products…
It was well packed and the products correct. The only minor problem was we were expecting it at 09.30 to 10.30 and it arrived at 16.30
July 22, 2026
Reply from Longacres Garden Centres
Good Afternoon,
Thank you for your email,
I am sorry to hear that the item you were waiting for arrived later in the day thank what you were expecting, however we are pleased that you are happy with the item that you ordered from us.
Kind regards
Longacres
Due to incorrect order being sent
Due to incorrect order being sent, I am waiting for three replacement items in the order I require which are not now in stock I have been told that when they come back in the stock they’ll send them out to me but inconvenient as I would like my garden completed so hopefully we’ll hear back from the company very soon.
July 22, 2026
Reply from Longacres Garden Centres
Good Afternoon,
Thank you for your feedback, I have looked into this for and I can see that my colleague has arranged for the items to be sent out to you as soon as soon as they arrive back in stock.
Kind regards
Longacres
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