I had a problem with delivery of fresh flowers and sundries which was a day late and as a florist, I could not use the flowers for the reason I'd ordered them.However Bailey in your Customer Service t... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I recently ordered the Hartman Avebury Garden Set from Longacres Garden Crntres, and I am absolutely thrilled with my purchase. The ordering process was straightforward. The delivery arrived exactly... See more
Company replied
The flowers are excellent Thank you. Lovely blooms and scent fills the whole room. They are for a Wedding Anniversary present and as I am unable to visit in person, it was an absolute bonus for the... See more
Company replied
Very helpful customer service - the calls were answered immediately by actual people! Very helpful people, too. I purchased a four seat rattan garden set which is of excellent quality. Delivery wa... See more
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Company details
About Longacres Garden Centres
Written by the company
Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country.
We've been selling online since 2002 and have two purpose-built warehouses for stock and packing.
We're multi-award winners including:
- Garden Retail Awards Best Garden Centre 2015
- Horticulture Week Business Award - Best Business Refurbishment 2018
- Best Garden Centre Retailer of Greeting Cards 2023
Longacres
Written by the company
Contact info
London Road, GU19 5JB, Bagshot, United Kingdom
- 01276 486422
- customerservices@longacres.co.uk
- www.longacres.co.uk
4.7
Excellent
41K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Easy ordering process
Easy ordering process. Ordered goods, which were quite bulky an heavy, were very well securely packaged.
July 22, 2026
Reply from Longacres Garden Centres
Thank you for the great review! We are so pleased to hear that you found our ordering process easy and that your items arrived safely and securely packaged despite their size and weight.
Kind regards,
Longacres
Great service very quick and arrived…
Great service very quick and arrived safely
Thank you
July 25, 2026
Reply from Longacres Garden Centres
Thank you for taking the time to share your review! We are delighted to hear that you experienced great, fast service and that your order arrived safely.
Kind regards,
Longacres
Bad customer service / staff not trained on click and collect
Initially scheduled to pick up items following Friday but agreed in an email that I did not have to wait that long and the items are ready to pick up . I arrive at the store where the male customer service op asked when was I suppose to be picking up the items? I initially said next Friday, before I could say anything else , he told me to come back then that items not available... despite the fact I saw thar they had many bags of charcoal on the shop floor .. he only gave them to me after I produced the email confirmation... not very God customer service and because he was not trained on click and collect ..
July 26, 2026
Reply from Longacres Garden Centres
Thank you for sharing your feedback with us. We are truly sorry to hear about your experience when collecting your click-and-collect order.
You should never have been turned away after receiving confirmation that your items were ready for pickup and we apologise for the frustration and inconvenience this caused. We are addressing this directly with our team to ensure proper click-and-collect training so that our pickup process is seamless for every customer.
We appreciate you bringing this to our attention as your feedback helps us improve. We hope to provide you with a much better experience on your next visit.
Kind regards,
Longacres
Charcoal delivered quick and well…
Charcoal delivered quick and well packaged, will definitely use again
July 25, 2026
Reply from Longacres Garden Centres
Thank you for the great review! We are delighted to hear that your charcoal arrived quickly and well-packaged.
Kind regards,
Longacres
Everyone very helpfull delivery drivers…
Everyone very helpfull delivery drivers etc. From my experience I would recommend longacre
July 23, 2026
Reply from Longacres Garden Centres
Thank you for the fantastic review! We are so glad to hear our team and delivery drivers provided such helpful service and we truly appreciate your recommendation.
Kind regards.
Longacres
Garden set
I had been looking for garden set for ages then I saw Longacres just right. Telephoned Longacred and staff very helpful everything very straightforward forward. Very good value for money.
July 25, 2026
Reply from Longacres Garden Centres
Thank you for the wonderful review! We are thrilled to hear that you found the perfect garden set with us. It is great to know our team was helpful and made the process straightforward for you.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for taking the time to leave us a great review! We are delighted to hear you find us so reliable and that you were happy with our prices, packaging and fast delivery.
Kind regards,
Longacres
As ever lovely flowers
As ever lovely flowers, well presented and delivered on time
Thank you
July 22, 2026
Reply from Longacres Garden Centres
Thank you so much for the lovely review. We are delighted to hear that your flowers were well presented and delivered right on time.
Kind regards,
Longacres
Web site is great and delivery is quick.
July 21, 2026
Reply from Longacres Garden Centres
Thank you for the great review! We are so pleased to hear that you found our website easy to use and enjoyed our fast delivery service.
Kind regards,
Longacres
Good service throughout.
We visit Longacres regularly as we find the staff very helpful, the plants in good condition and reasonable priced. We ordered some solar lights and they were ready for collection when we arrived. Good level of service all round.👍
July 20, 2026
Reply from Longacres Garden Centres
Thank you so much for your review. We are delighted to hear you enjoy visiting us regularly and find our team helpful, our plants in great condition and our collection service smooth.
Kind regards,
Longacres
Brilliant service
Brilliant service - we needed the posh patio heater in time for a garden party. I spoke to the company and they were so helpful. It arrived bang on time! Would defo order from this company again.
July 21, 2026
Reply from Longacres Garden Centres
Thank you so much for your review. We are delighted to hear our team could help get your new patio heater delivered right on time for your garden party.
Kind regards,
Longacres
i would find on the…
Didn't think i would find on the internet what I had in mind to finish my project. Yet longacres had it. Promise delivered on time, undamaged which is is common today.
All told. Extremely happy with the product and the service.
July 24, 2026
Reply from Longacres Garden Centres
Thank you for the fantastic review. We are thrilled we had the exact item you were looking for to finish your project and that it arrived on time and in perfect condition.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your feedback. We are delighted to hear you were happy with our prices and delivery service.
Kind regards,
Longacres
I was kept updated & a very pleasant…
I was kept updated & a very pleasant man delivered my order.
July 24, 2026
Reply from Longacres Garden Centres
Thank you for taking the time to share your review! We are so glad to hear you were kept well updated and that our driver provided a pleasant delivery experience.
Kind regards,
Longacres
Item was as described fast delivery and…
Item was as described fast delivery and very well packed would buy from again
July 23, 2026
Reply from Longacres Garden Centres
Thank you for the 5-star review. We are delighted to hear that your item arrived quickly, as described and well-packed.
Kind regards,
Longacres
easy
easy, 2 clicks and the gloves were on their way. A good price, great communication. Many thanks.
July 21, 2026
Reply from Longacres Garden Centres
Thank you for taking the time to leave us a 5-star review! We are thrilled to hear you had such an easy ordering experience and were happy with our communication and pricing.
Kind regards,
Longacres
Totally dependable quality products…
Totally dependable quality products time and again. great delivery, thank you.
July 24, 2026
Reply from Longacres Garden Centres
Thank you so much for your wonderful review! We are delighted to hear that you consistently enjoy the quality of our products and our delivery service.
Kind regards,
Longacres
Good service arrived as promised 👍
July 24, 2026
Reply from Longacres Garden Centres
Thank you for your review Brian! We are delighted to hear your order arrived as promised and that you enjoyed our service.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for the 5-star review. We really appreciate your feedback and hope to serve you again soon.
Kind regards,
Longacres
Great service and delivery was quicker…
Great service and delivery was quicker than expected!
Also the courier was very helpful
July 24, 2026
Reply from Longacres Garden Centres
Thank you so much for your feedback. We are thrilled to hear your delivery arrived earlier than expected and that our courier was helpful.
Kind regards,
Longacres
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