I had a problem with delivery of fresh flowers and sundries which was a day late and as a florist, I could not use the flowers for the reason I'd ordered them.However Bailey in your Customer Service t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently ordered the Hartman Avebury Garden Set from Longacres Garden Crntres, and I am absolutely thrilled with my purchase. The ordering process was straightforward. The delivery arrived exactly... See more
Company replied
The flowers are excellent Thank you. Lovely blooms and scent fills the whole room. They are for a Wedding Anniversary present and as I am unable to visit in person, it was an absolute bonus for the... See more
Company replied
Very helpful customer service - the calls were answered immediately by actual people! Very helpful people, too. I purchased a four seat rattan garden set which is of excellent quality. Delivery wa... See more
Company replied
Company details
About Longacres Garden Centres
Written by the company
Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country.
We've been selling online since 2002 and have two purpose-built warehouses for stock and packing.
We're multi-award winners including:
- Garden Retail Awards Best Garden Centre 2015
- Horticulture Week Business Award - Best Business Refurbishment 2018
- Best Garden Centre Retailer of Greeting Cards 2023
Longacres
Written by the company
Contact info
London Road, GU19 5JB, Bagshot, United Kingdom
- 01276 486422
- customerservices@longacres.co.uk
- www.longacres.co.uk
4.7
Excellent
41K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Longacres Garden Centres
We are delighted to hear that you were pleased with the quality, fast delivery and value of your order. We really appreciate your support and look forward to serving you again soon.
Kind regards,
Longacres
Reply from Longacres Garden Centres
We’re thrilled to hear your order arrived on time and that our team was helpful. We really appreciate your feedback and look forward to serving you again soon.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Dear Emma,
Thank you for your feedback. we are delighted to read that you were so happy with your blooms and look forward to seeing you shop with us again soon.
Kind Regards
Longacres
I would order again
It was easy to place the order, and delivery was prompt and efficient, the order arrived in good order
July 28, 2026
Reply from Longacres Garden Centres
Dear Jette,
Thank you for your review , we are pleased to read that ordering was easy and delivery was prompt.
We look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Great service and product
July 9, 2026
Reply from Longacres Garden Centres
Dear Beverley,
Thank you for your kind feedback, its very much appreciated and we look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Reply from Longacres Garden Centres
Good Morning,
Thank you for taking time to leave us feedback, we are so pleased to hear that the flowers were so well recieved and we do look forward to your future custom.
Kind regards
Longacres
Never used before
Never used before, exceptional experience, good communication about delivery
July 30, 2026
Reply from Longacres Garden Centres
Good Morning Jayne,
Thank you for taking the time to leave us feedback, we are so pleased that you are are happy with our service and we do look forward to your future custom.
Kind regards
Longacres
Reply from Longacres Garden Centres
Good Morning Elaine,
Thank you for your feedback, we are pleased that you are happy with our service and we do look forward to your future custom.
Kind regards
Longacres
Item selection was normal
Item selection was normal.
Payment normal.
Delivery was when said it would be.
Box that the 2 bags of coals came in was broken. One bag sounded like there was a few of the brickets had crumbled. Not had to use them yet, so not opened the bag yet. I have given an average score as it was just an average shop for item online
July 30, 2026
Reply from Longacres Garden Centres
Good Morning Dave,
Thank you for leaving us feedback, I am sorry that the third party courier had damaged the outer box whilst it was enroute to you, please reach out to us with photos of the boxes or when you come to use the item if it is in a poor condition, our email address is customerservices@longacres.co.uk.
Kind regards
Longacres
The great service and helpful staff
August 8, 2026
Reply from Longacres Garden Centres
Good Morning Angela,
Thank you for taking time to leave us feedback we are pleased to hear that you found our staff to be very helpful and they provided you with great service. We do look forward to your future custom.
Kind regards
Longacres
Really good experience
Really good experience, I am a first time buyer, they had what I needed at the best prices available on the internet. I’ll be using them again.
August 1, 2026
Reply from Longacres Garden Centres
Dear Robert,
Thank you for your kind review, its very much appreciated .
We welcome you as a new customer and look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Reply from Longacres Garden Centres
Dear Rob,
Thank you for the great feedback and we look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Love the product it came very well…
Love the product it came very well packaged as well.
August 2, 2026
Reply from Longacres Garden Centres
Dear Mary,
Thank you for your lovely comments and we look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Considerate delivery guys
Easy on-line ordering within a reasonable delivery time. Order was accurate & as expected.
The delivery guys were v polite & considerate with the heavy goods & didn't just dump but asked where to place. I appreciated that, thank you.
August 1, 2026
Reply from Longacres Garden Centres
Dear Joan,
Thank you for taking the time to write a review for us.
We are pleased to read that you found ordering online easy and you were happy with your delivery time and you found our delivery time to be polite and considerate.
We look forward to seeing you shop with us again soon.
kind Regards
Longacres
Really pleased with the service we…
Really pleased with the service we recieved on the whole. The only negative was the fact that there was no communication on delivery.
July 27, 2026
Reply from Longacres Garden Centres
Dear Joe,
Thank you for your feedback and we are delighted that you are happy with the service as a whole and look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Very competitive price and easy click…
Very competitive price and easy click and collect service.
July 31, 2026
Reply from Longacres Garden Centres
Good Morning Michael,
Thank you for taking the time to leave us feedback.
Kind regards
Longacres
I am really happy I have give the order…
I am really happy I have give the order swing and online showing out of stock then I have had contact tha customer service and help me and quily answer email today I have received my kids swing which is looking high quality thank you so much by heart
July 30, 2026
Reply from Longacres Garden Centres
Dear Customer,
Thank you for your review regarding your swing, its very much appreciated , we are delighted to read that your email was answered promptly and we look forward to seeing you shop with us again soon.
Best Wishes
Longacres
Great Spiral Lights
The items I had ordered were delivered on the day I picked and the person who delivered the items was polite and respectful of my property.
July 30, 2026
Reply from Longacres Garden Centres
Dear Jenny,
Thank you for your review , we are pleased to read that your delivery was made on your chosen date and the delivery team were polite.
Kind Regards
Longacres
Thank you for replacing the broken…
Thank you for replacing the broken table immediately. Very prompt service
July 31, 2026
Reply from Longacres Garden Centres
Dear Angela,
Thank you for your review and we are delighted we were able to replace your table so quickly.
Best Wishes
Longacres
Excellent
The gentleman who delivered the product was so helpful. Asked where we would like it delivered and proceeded to carry it to the back of the house.
July 27, 2026
Reply from Longacres Garden Centres
Dear Janet,
Thank you for your kind review, we are so pleased to read that you found the delivery team so helpful , we always strive to give the best customer service!
We look forward to seeing you shop with us again soon.
Kind Regards
Longacres
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.