I had a problem with delivery of fresh flowers and sundries which was a day late and as a florist, I could not use the flowers for the reason I'd ordered them.However Bailey in your Customer Service t... See more
Company replied
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Review summary
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Reviews shaping this summary
I recently ordered the Hartman Avebury Garden Set from Longacres Garden Crntres, and I am absolutely thrilled with my purchase. The ordering process was straightforward. The delivery arrived exactly... See more
Company replied
The flowers are excellent Thank you. Lovely blooms and scent fills the whole room. They are for a Wedding Anniversary present and as I am unable to visit in person, it was an absolute bonus for the... See more
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Very helpful customer service - the calls were answered immediately by actual people! Very helpful people, too. I purchased a four seat rattan garden set which is of excellent quality. Delivery wa... See more
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Company details
About Longacres Garden Centres
Written by the company
Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country.
We've been selling online since 2002 and have two purpose-built warehouses for stock and packing.
We're multi-award winners including:
- Garden Retail Awards Best Garden Centre 2015
- Horticulture Week Business Award - Best Business Refurbishment 2018
- Best Garden Centre Retailer of Greeting Cards 2023
Longacres
Written by the company
Contact info
London Road, GU19 5JB, Bagshot, United Kingdom
- 01276 486422
- customerservices@longacres.co.uk
- www.longacres.co.uk
4.7
Excellent
41K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Ordering was easy
Ordering was easy , delivered on time and the arrangement was beautiful.
July 27, 2026
Reply from Longacres Garden Centres
Dear Brenda,
Thank you for you for your lovely feedback and we are delighted to read that you are happy with your blooms.
Kind Regards
Longacres
Reply from Longacres Garden Centres
Dear Irene,
Thank you for your lovely feedback, it means a lot to us here at Longacres and we are delighted that the recipient was delighted with their blooms.
What a lovely gift to give!
Kind Regards
Longacres
Reply from Longacres Garden Centres
Dear Stuart,
Thank you for your kind feedback regarding our service and pricing , its very much appreciated and we look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Great price and service
Great price and service, goods arrived within a couple of days. Will purchase again and recommend.
July 28, 2026
Reply from Longacres Garden Centres
Dear Ray,
Thank you for taking the time to write a review for us , we are thrilled that you are pleased with both our pricing and service and we are delighted that your order arrived within a couple of days.
We very much look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Reply from Longacres Garden Centres
Dear Victoria,
Thank you for your kind feedback.
We are delighted to read that you found ordering easy and there was good communication.
We are so pleased you are happy with your blooms.
Kind Regards
Longacres
Reply from Longacres Garden Centres
Dear Carol,
Thank you for your very kind comments and we look forward to seeing you shop with us again soon.
Warm Regards
Longacres
SPEEDY SERVICE INCLUDING DELIVERY
SPEEDY SERVICE INCLUDING DELIVERY. PRODUCT AS ADVERTISED GOOD QUALITY.
July 24, 2026
Reply from Longacres Garden Centres
Dear Ann,
Thank you for the lovely feedback , we are delighted that your delivery was speedy!
We look forward to seeing you shop with us again soon.
Best Wishes
Longacres
Reply from Longacres Garden Centres
Dear Stephen,
Thank you for taking the time to write a review for us , its very much appreciated it and we are delighted to read that your delivery arrived on time.
Kind Regards
Longacres
Reply from Longacres Garden Centres
Dear Clive,
Thank you for your feedback and we are delighted to read that you found our team very helpful.
Kind Regards
Longacres
Ordered plants for monday 3rd was told…
Ordered plants for monday 3rd was told later could not be collected til wednesday 5th. No furthercomms as yet except Longacres send out a "review us" on the 4th. I havent got my plants and as of 1900hrs on 4th no further information. Have my plants arrived for collection? Who knows? I dont mind if they have problems and keep me informed BUT if you then pester me for reviews when you are failing abysmally, here it is!
July 28, 2026
Reply from Longacres Garden Centres
Dear Pam,
Thank you for your feedback.
I can see that we emailed you on the 29th July at 12:36pm to advise that there was a slight delay on your order.
We called you yesterday to advise that your order is ready for collection.
We are really sorry for any disappointment caused .
Kind Regards
Longacres
Quality product great price
Exactly what my husband wanted at a great price, quick delivery
July 28, 2026
Reply from Longacres Garden Centres
Dear Deb,
Thank you for your great feedback and we look forwarding to seeing you both shop with us again soon.
Kind Regards
Longacres
I ordered my garden furniture
I ordered my garden furniture, got a delivery date. Then got told on the day of delivery they no longer have it in stoke. Even though I paid for it. I did get a £100 gift voucher for the inconvenience of it. But it’s a shame it was on shop floor or even able to buy it on line. Lost a lot of time of the summer and obviously with no garden furniture.
July 25, 2026
Reply from Longacres Garden Centres
Dear Louisa,
Thank you for your feedback.
We are so very sorry that your order was out of stock on the day of your delivery.
We never want to disappoint any of our customers and for that we are sincerely sorry. We hope that you get to enjoy your £100 gift voucher.
Again please accept our sincerest apologies for the disappointment this may have caused you.
Kindest Regards
Longacres
Reply from Longacres Garden Centres
Thank you for the wonderful review/ We are so glad to hear that you love shopping with us and that our delivery driver made such a great impression.
Kind regards,
Longacres
A good selection of flowers
A good selection of flowers, well arranged and packed and delivered on time.
July 27, 2026
Reply from Longacres Garden Centres
Dear Customer,
Thank you for taking the time to write a review for us, we are delighted to see you are happy with our flowers selection and they were delivered on time.
We look forward to seeing you shop with us again soon.
Kind regards
Longacres
Most efficient company.
July 26, 2026
Reply from Longacres Garden Centres
Thank you for the wonderful review. We are delighted to hear that you found our service so efficient.
Kind regards,
Longacres
Good price speedy delivery this is the…
Good price speedy delivery this is the second time iv used this company all good no fuss very good price good company to deal with ,big thanks
July 24, 2026
Reply from Longacres Garden Centres
Thank you for taking the time to share your review. We are thrilled to hear that you had another great experience with us, from our pricing to our fast and hassle-free delivery.
Kind regards,
Longacres
Very pleased with my online order..
Very pleased with my online order... my plant items are to be delivered on Wed the 5th August. A great range of plants, and garden related items, plus so much more at longacres, brill!
July 27, 2026
Reply from Longacres Garden Centres
Thank you for the great feedback. We are so glad to hear you enjoyed browsing our range and had a smooth ordering experience.
Kind regards,
Longacres
Coffin top flowers
The flowers for the coffin top for my fathers funeral were beautiful and exactly as ordered. Thank you
July 30, 2026
Reply from Longacres Garden Centres
Thank you for taking the time to leave a review during such a difficult time. We are deeply honored to have created the coffin top flowers for your father’s funeral and we are so glad they were beautiful and just as you wished. Our thoughts are with you and your family.
Kind regards,
Longacres
Very happy with compost delivery
Very happy with compost delivery. Arrived on day stated and were kind enough to put in my garden. Will definitely order again.
July 27, 2026
Reply from Longacres Garden Centres
Thank you for the fantastic review! We are delighted to hear that your compost arrived on time and that our delivery driver was able to place it right in your garden for you.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for sharing your feedback! We are so pleased to hear that your recliner chair arrived on time and that you are happy with your purchase.
Kind regards,
Longacres
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