I had a problem with delivery of fresh flowers and sundries which was a day late and as a florist, I could not use the flowers for the reason I'd ordered them.However Bailey in your Customer Service t... See more
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Review summary
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Reviews shaping this summary
I recently ordered the Hartman Avebury Garden Set from Longacres Garden Crntres, and I am absolutely thrilled with my purchase. The ordering process was straightforward. The delivery arrived exactly... See more
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The flowers are excellent Thank you. Lovely blooms and scent fills the whole room. They are for a Wedding Anniversary present and as I am unable to visit in person, it was an absolute bonus for the... See more
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Very helpful customer service - the calls were answered immediately by actual people! Very helpful people, too. I purchased a four seat rattan garden set which is of excellent quality. Delivery wa... See more
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Company details
About Longacres Garden Centres
Written by the company
Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country.
We've been selling online since 2002 and have two purpose-built warehouses for stock and packing.
We're multi-award winners including:
- Garden Retail Awards Best Garden Centre 2015
- Horticulture Week Business Award - Best Business Refurbishment 2018
- Best Garden Centre Retailer of Greeting Cards 2023
Longacres
Written by the company
Contact info
London Road, GU19 5JB, Bagshot, United Kingdom
- 01276 486422
- customerservices@longacres.co.uk
- www.longacres.co.uk
4.7
Excellent
41K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Placed an order as a gift of a swing…
Placed an order as a gift of a swing set for my friend on 30th July for delivery on 7th August. Made arrangements for my friend to be at home for delivery, without spoiling the surprise. Received an email today (7th) confirming that delivery would be made with an estimated time of 1.20pm then received an email advising that the items were now out of stock and they have issued a refund. Having had the order on 30th July, surely this should have been reserved? Oh no, they just inform me on the day that the items were out of stock.
Appalling service and as a result, Longacres will not enjoy my custom again.
July 30, 2026
Reply from Longacres Garden Centres
Good Morning,
Thank you for your feedback, we are deeply sorry for the disappointment caused as discussed via email, this was due to an administrative error which regrettably meant that the item you purchased was oversold and on the day of the delivery it was discovered that there was no more in stock, this is why you were immediately refunded once we were aware of this error. Once again please accept our apologies.
All departments involved have been made aware of this situation so that it is not to be repeated again.
Kind regards
Longacres
Beautiful presentation
Beautiful presentation. My partner was delighted. Been trading with Long Acres for several years now, they offer a quality and service not found very often these days.
Well done, and thank you to all staff involved.
August 5, 2026
Reply from Longacres Garden Centres
Dear Brian,
Thank you for your lovely feedback its very kind of you, we really appreciate it we are delighted that you enjoy shopping with us here at Longacres and look forward to seeing you again soon.
Best Wishes.
Longacres
Excellent
As always great service great price and most importantly the garden furniture is of good quality
Big fan of long acres and don’t get me started on there plant selection it’s amazing
The company the name the brand is amazing
Well done
July 26, 2026
Reply from Longacres Garden Centres
Dear Dawn,
Thank you for taking the time to write a review for us, its very much appreciated , we are thrilled to read that you are happy with your furniture and look forward to seeing you shop with us again soon.
Warm Regards
Longacres
Excellent website and easy to order
July 31, 2026
Reply from Longacres Garden Centres
Dear Michele,
Thank you for your feedback and we are pleased to read that you found our website to be excellent and we look forward to seeing you shop with us in the near future!
Kind Regards
Longacres
Ordered a Weber MasterTouch online
Ordered a Weber MasterTouch online. Realised I had set the wrong delivery date, contacted support and without issue they expedited the delivery. Very friendly support & fantastic service, thank you!
July 31, 2026
Reply from Longacres Garden Centres
Dear Sam,
Thank you for your feedback regarding our service, we are delighted we were able to help with your delivery date.
Enjoy your BBQ
Kind Regards
Longacres
Great Service
Hi great service, and they were very accommodating when I said that that I would like to bring forward my delivery date.
July 29, 2026
Reply from Longacres Garden Centres
Dear Tracy,
Thank you for your review, its very much appreciated and we are delighted we were able to bring your delivery date forward and look forward to seeing you shop with us again soon.
Best Wishes
Longacres
Reply from Longacres Garden Centres
Dear Jennifer,
Thank you for your kind feedback and we are delighted to read that you are happy with your chairs.
Kind Regards
Longacres
Excellent customer service
Excellent customer service. Very prompt delivery and the items were exceedingly well bubble wrapped. The planters look better than the images
July 30, 2026
Reply from Longacres Garden Centres
Dear Edward,
Thank you for taking the time to write a lovely review for us , we are delighted that you are happy with everything and we look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Beautiful flowers delivered on time and…
Beautiful flowers delivered on time and easy to navigate web site. Good communication and tracking system.
June 25, 2026
Reply from Longacres Garden Centres
Good Morning Maria,
Thank you for feedback, we are pleased to hear that the flowers were so well recieved and we do look forward to your future custom.
Kind regards
Longacres
Plants ordered not available after order placed
Plants ordered on line showing available were not able to be delivered.
July 31, 2026
Reply from Longacres Garden Centres
Good Morning Kathryn,
Thank you for your feedback, we are sorry to hear that the supplier had sold out of the plants that you ordered, and that the replacement which you were offered was not suitable.
Kind regards
Longacres
Product cans quickly and was exactly as…
Product cans quickly and was exactly as described. Would but from then again.
July 27, 2026
Reply from Longacres Garden Centres
Good Morning,
Thank you for your feedback, we are pleased to hear that you are happy with the item which you purchased from us and we do look forward to welcoming you back again soon.
Kind regards
Longacres
The ease of the ordering on line due to…
The ease of the ordering on line due to local store not having what I wanted
Faster delivery than I thought
Reception staff were very helpful and polite
July 30, 2026
Reply from Longacres Garden Centres
Good Morning,
Thank you for your feedback and are pleased to hear that you are happy with the online shopping experience in which you recieved from us, we do look forward to welcoming you back to us again soon.
Kind Regards
Longacres
Good product but like mars bars they…
Good product but like mars bars they make them thinner than the original to save money. Still good value and useful
July 30, 2026
Reply from Longacres Garden Centres
Good Morning,
Thank you for taking the time to leave us feedback regarding your gravel tray, your comments have been passed on to the sundries team.
Kind regards
Longacres
arrived as scheduled but not yet fitted
July 30, 2026
Reply from Longacres Garden Centres
Good Morning,
Thank you for leaving feedback, we are pleased to hear your item has arrived.
Kind regards
Longacres
Reply from Longacres Garden Centres
Good Morning,
Thank you for leaving us feedback, we are pleased to hear that you found our service to be excellent, we look forward to welcoming you back to us again soon.
Kind regards
Longacres
Amazing customer service I contacted…
Amazing customer service I contacted them via email and received a response within minutes and my question answered thanks for the promptness it’s really appreciated
August 6, 2026
Unprompted review
Reply from Longacres Garden Centres
Good Morning Claire,
Thank you for your kind feedback,
We are pleased to hear that you are with the support our team provided you and we do look forward to welcoming you back to us again soon.
Kind regards
Longacres
Reply from Longacres Garden Centres
Dear Customer
Thank you for the lovely feedback , we are delighted that you were happy with your delivery.
We look forward to seeing you shop with us again soon.
Kind regards
Arrived promptly and followed…
Arrived promptly and followed instructions for location of drop off
July 29, 2026
Reply from Longacres Garden Centres
Dear Customer
Thank you for the great comment and we look forward to seeing you shop with us again soon.
Kind regards
The quality of the beans is awful
The quality of the beans is awful. We have purchased the same products before and have compared the quality of this delivery: terrible. Twisted, warped and cracking in parts. I will NEVER buy this product again.
July 14, 2026
Reply from Longacres Garden Centres
Dear jeff,
I just wanted to advise that a member of our customer service have been in touch.
Kind Regards
Longacres
Excellent customer service with a query…
Excellent customer service with a query on my order. Delivered on time by 2 people from the delivery team who were friendly and professional. Product as stated in perfect order.
August 5, 2026
Reply from Longacres Garden Centres
Dear Customer,
Thank you for taking the time to write such a wonderful review for us , we are delighted to read that you are happy with our customer service and your order was delivered on time.
We very much look forward to seeing you shop with us again soon!
Kind Regards
Longacres
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