Service better than in any other similar (much more expensive) stores, snd the free eye test by optician much more thorough. And they take time to explain if any questions. Superb sales person helped... See more
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See what reviewers are saying
This branch is truly excellent. The staff are friendly, very professional, and always clear about discounts. On my last visit, they spotted an issue with my eye that resulted in me being referred to... See more
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As I found out from my first & second visit to Louisnielsen optical store is great as it has to be.I'm again fully satisfied with my new reading glasses again. Kind reception, good professional servic... See more
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The employees are very friendly. Some of them even seem to have a sense of humour Their proficiency in a foreign language, in this case English, is admirable. If I visit the shop again I may try Swah... See more
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Company details
Written by the company
Book synsprøve online: www.louisnielsen.dk/book-synsproeve/ eller find din lokale Louis Nielsen butik: www.louisnielsen.dk/find-din-butik/
Louis Nielsen
Written by the company
100% Tilfredshedsgaranti
Du skal være glad for dine nye briller. Punktum. Vi har uddannelsen, erfaringen og ekspertisen. Har du et problem, kommer du ind, og får det ordnet. Vi sørger for, at du er 100% tilfreds.
Hos Louis Nielsen står vi inde for de briller, vi leverer. Vi yder selvfølgelig reklamationsret i henhold til købeloven, men har derudover også vores langt mere vidtrækkende 100% Tilfredshedsgaranti. Det her får du hos os:
1) 24 måneders reklamationsret på stel og glas.
2) Vi yder 24 måneders reklamationsret på antirefleksbehandling.
3) Vi kender glassene, stellene og kvaliteten, og vi lover, at du bliver tilfreds
4) Du skal være glad for dine nye briller, punktum. Har du et problem, kommer du bare ind, og så finder vi en god løsning til dig.
5) Du får en perfekt synsløsning. Fungerer brillen ikke, finder vi årsagen.
6) Du kan blive serviceret i en hvilken som helst Louis Nielsen butik i Danmark.
7) Vores synsprøver udføres naturligvis altid af statsautoriserede optikere.
SE MERE PÅ: www.louisnielsen.dk/briller/prisguide/garanti-og-service/
Contact info
Indkildevej 2 A, 9210, Aalborg SØ, Denmark
- Find din butik på www.louisnielsen.dk/find-din-butik
- info@louisnielsen.dk
- www.louisnielsen.dk
4.6
Excellent
32K reviews
No recent history of asking for reviews
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Reply from Louis Nielsen
Hi Mohamad
Thank you so much for your feedback. We are always happy and deeply grateful for satisfied customers and we hope to see you again.
Regards
Cecilie, Louis Nielsen
You don’t get the prescription for the gratis synstest med sundhedstjek
I went there some months ago attracted by the offer of a “FREE eye checkup” or “gratis synstest med sundhedstjek“.
However, the truth is that they will never give you the prescription and push you into buying their glasses for more than 2000 dkk.
Some people are introverts and get nervous of so much human interaction and are shy to ask for the prescription when it becomes clear t)3 objective of such “offer” aka that you end up buying their 2k glasses.
I’m a person who takes their time choosing things so I didn’t do it but it would be great if they wrote in fine print (at least), what this is all about.
In the end, I waited for the optician in my hometown to write me a prescription and I ordered RayBan glasses online in another shop that cost me less than 1000 kr.
Just be honest so we don’t waste our time.
I have no idea why you took my healthcard. I thought you would add the prescription but no…
Giving you two starts because the girl at the shop was amazing, but I felt this is all a big business.
July 2, 2024
Unprompted review
Reply from Louis Nielsen
Hi Grecia
We have sent a request for more information so that we can respond to your review, but unfortunately you have not returned.
We look forward to hearing from you.
Sincerely
Louise, Louis Nielsen
----------------
Hi Grecia
We would really like to take a closer look at your experience, and hope that you will respond to the inquiry we have sent via Trustpilot.
Sincerely
Louise, Louis Nielsen
God service
June 7, 2024
Unprompted review
Reply from Louis Nielsen
Hej Lotte
Tusind tak for din anmeldelse. Vi er glade for, at du er tilfreds med forløbet, og vi håber at se dig igen.
Venlig hilsen
Cecilie, Louis Nielsen
Super godt sevice.
June 7, 2024
Unprompted review
Reply from Louis Nielsen
Hej Vilas
Tusind tak for din anmeldelse og de fem stjerner, som vi er rigtig glade for.
Venlig hilsen
Natasja, Louis Nielsen
Reply from Louis Nielsen
Hello Rachid
Thank you very much for your feedback, which we greatly appreciate.
Sincerely
Natasja, Louis Nielsen
God og kompetent behandling i alle led…
God og kompetent behandling i alle led i brilleprocessen
May 29, 2024
Unprompted review
Reply from Louis Nielsen
Hej Kirsten
Tusind tak for din anmeldelse. Vi er rigtig glade for, at alt fungerede perfekt. Du er meget velkommen i butikken, hvis brillerne trænger til en tilretning.
Venlig hilsen
Louise, Louis Nielsen
Reply from Louis Nielsen
Hej Arounkumar
Tusind tak for din anmeldelse og de fem stjerner, som vi er rigtig glade for.
Venlig hilsen
Cecilie, Louis Nielsen
The service is good and tailored to…
The service is good and tailored to personal needs.
June 1, 2024
Unprompted review
Reply from Louis Nielsen
Hi Tsetso
Thank you so much for your review and the five stars, which we are really happy about.
We will do everything to ensure that we can also provide the high level of service for posterity.
Regards
Cecilie, Louis Nielsen
super professionel!
May 1, 2024
Unprompted review
Reply from Louis Nielsen
Hej Per-Henrik
Vi takker for de 5 flotte stjerner, og mange tak fordi du tog dig tid til at melde tilbage til os. Det sætter vi stor pris på! Kig ind i butikken når som helst, hvis du har brug for hjælp.
Venlig hilsen
Louise, Louis Nielsen
Very helpful and kind and makes things…
Very helpful and kind and makes things easier for you
April 25, 2024
Unprompted review
Reply from Louis Nielsen
Hello Linda
Thank you so much for your review.
We are very happy with the positive impression you have received from us. We will of course do everything to maintain this and should there be anything we can help with, you are always more than welcome in the store.
Regards
Cecilie, Louis Nielsen
Switching to Synoptik.
Switching to Synoptik.
The folks at Louis make it no secret that profiting on your visit is what is most important, not you or your eyesight 😀.
They need to talk to someone about customer succes ... the handbook they are using now is most definitely from the late 90s..
April 18, 2024
Unprompted review
Reply from Louis Nielsen
Hi Bundle
We would really like to have the opportunity to look into your experience, but you have not returned our request for more information.
We look forward to hearing from you
Sincerely
Louise, Louis Nielsen
-----------------------------
Hi Bundle
We would really like to take a closer look at your experience, and hope that you will respond to the inquiry we have sent on Trustpilot.
Sincerely
Louise, Louis Nielsen
Reply from Louis Nielsen
Hej Pia Dorthea
Mange tak for de pæne ord. Vi glæder os til at se dig igen en anden god gang, og husk at du naturligvis når som helst er velkommen til at kigge ind, hvis vi kan gøre noget for dig.
Venlig hilsen
Cecilie, Louis Nielsen
Reply from Louis Nielsen
Hi Zelly
Thank you so much for your review. We are happy that you are satisfied with the course and we hope to see you again.
Regards
Cecilie, Louis Nielsen
Reply from Louis Nielsen
Hi Gabriel
Thank you so much for the praises. We are really happy that you feel welcome in the store and we look forward to seeing you again.
Regards
Cecilie, Louis Nielsen
I got 3 pairs of glasses from Louis…
I got 3 pairs of glasses from Louis Nielsen (Specsavers) and the service was amazing. Everyone was really nice. Especially Naja who helped me out with fitting the frames to my head shape.
I will always come back.
April 12, 2024
Unprompted review
Reply from Louis Nielsen
Hi Andreea
Thank you very much for taking the time to report back to us. We are truly delighted that we have been able to give you such a truly positive experience. We will do everything possible to live up to this another time too.
Regards
Cecilie, Louis Nielsen
Reply from Louis Nielsen
Hej Rita
Tusind tak for rosen og din tilbagemelding. Vi er rigtig glade for at kunne indfri dine forventninger til os og hvis du får brug for hjælp, ved du jo, hvor butikken ligger.
Venlig hilsen
Cecilie, Louis Nielsen
Super service 😊😊😊
March 22, 2024
Unprompted review
Reply from Louis Nielsen
Hej Alex
Tusind tak for din anmeldelse og de fem stjerner, som vi er rigtig glade for.
Venlig hilsen
Natasja, Louis Nielsen
God service
March 1, 2024
Unprompted review
Reply from Louis Nielsen
Hej Birgit
Tusind tak for din anmeldelse og de fem stjerner, som vi er rigtig glade for.
Venlig hilsen
Natasja, Louis Nielsen
Professional Service
I am impressed with the professionalism and the customer friendly attitude shown by the staff in Østerbro branch.
December 19, 2023
Unprompted review
Reply from Louis Nielsen
Hello Thanuja
Thank you very much for the kind words. We are happy to have you as a customer.
Sincerely
Natasja, Louis Nielsen
I CANNOT SEE MY OLD SPECTACLES ARE…
I CANNOT SEE MY OLD SPECTACLES ARE BETTER THAN THE NEW!!
March 19, 2024
Unprompted review
Reply from Louis Nielsen
Hi James
Thank you for getting back to us so we can proceed with your review.
Sincerely
Louise, Louis Nielsen
--------------------------
Hi James
We have reached out to you on Trustpilot and we would like to help and hope to hear from you.
Sincerely
Louise, Louis Nielsen
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