The product is good, I was happy to be able to get it in Canada. Arrived in good condition and pre-charged. Unfortunately it arrived after the estimated delivery date and I gave four stars because... See more
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The only reason for the 4 stars instead of 5 is that delivery was not as indicated. When trying to chat with the chatbot, it was providing conflicting info. was telling me it was delivered when it was... See more
Easy and discreet shipping right to your door pretty quick Products were good but I would mind the one piece lingerie because unfortunately my tits wont stay in them well. The strap on undies are to... See more
Well, I'm still waiting on delivery to be honest.. Package tracking is pretty crappy. Still shows that the package hasn't even left the UK after 2 weeks. I have requested tracking and have rece... See more
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Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
Locksbrook Road 100, BA1 3EN, United Kingdom
- www.lovehoney.ca
3.8
Great
3K reviews
Asks customers to review
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Top Quality at a reasonable price…
EU is so friendly secure and dependable for us Canadians. East is definitely the way to go
Top Quality at a reasonable price
March 13, 2026
Unprompted review
Everything went super well
Everything went super well, fast delivery, great products, great price! thanks!
February 26, 2026
Package came faster than expected
Package came faster than expected, great quality. The box was a little flimsy though, it had some holes in it when it arrived but nothing was missing.
February 26, 2026
Order went smoothly
Order went smoothly. 5 day delivery took longer than expected however tracking the order was helpful
February 25, 2026
An easy and enjoyable shopping experience.
I found the item I wanted through Search on the Lovehoney site. It was reasonably priced; less than I expected, in fact. Delivery was prompt, and I couldn’t be more pleased at the product!
February 24, 2026
Easy way to navigate through products
Easy way to navigate through products, clean website setup, accurate producs' information and descriptions.
Accurate tracking information updates. Fast shipping.
February 24, 2026
Great experience over all from purchase…
Great experience over all from purchase to delivery to fit and materials
Excellent
February 23, 2026
May use AI-assist with repliesRead more
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The item was not as expected
The item was not as expected. It had limited settings compared to other products of its type we purchased in the past. It also was significantly bulky in comparison. I would not recommend it
February 23, 2026
Reply from Lovehoney
Hi there
Thank you for contacting Lovehoney.
I’m really sorry to hear that the item you have just isn’t quite right.
We completely appreciate that not every toy will be right for everyone and so we created the 100 Day Pleasure Guarantee. Under this you are welcome to return one toy per order for a gift voucher. To find out more, please click the link below:
https://help.lovehoney.ca/promise-terms.html
If this is something you’d like to take advantage of, just get in touch or head to our returns form.
Apologies again for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
Efficient good prices
February 22, 2026
Great fit & value for money!
Everything arrived quickly, was good quality and fit perfectly! Very happy with my purchases! My partner really appreciated my purchases as well!
February 20, 2026
Paid for express shipping told he would…
Paid for express shipping told he would be here in three business days and it still has not arrived, waste of the 29.99 shipping charges
February 19, 2026
Reply from Lovehoney
Hi there,
We are ever so sorry to hear your order has not yet arrived.
We work closely with our delivery partners to ensure all orders arrive on time, and we sincerely apologise that this was not the case for your delivery. We fully understand how frustrating this must be.
Our Customer Care team will be in touch shortly to arrange a refund of your shipping fee, and assist further with your late delivery.
Apologies again for any inconvenience caused.
Regards,
Lovehoney Customer Care
Reply from Lovehoney
Hi Erik,
I'm very sorry to hear that there was a problem with your purchase.
We have a 1-year guarantee on all of our products in case they become faulty, so we may be able to help.
We have contacted you directly to get this resolved for you right away.
Apologies again for the trouble caused.
Kindest Regards,
Lovehoney Customer Care
Horrible customer service
February 16, 2026
Reply from Lovehoney
Hi there,
We apologize if our customer service has not met your expectations.
We can confirm that we are currently in ongoing email communication with you regarding this matter and are actively working to assist.
Please note, it can take up to 5 working days for a response via email. If you prefer instant assistance, you are more than welcome to use the Livechat feature on our website.
Our Customer Care team will be in touch shortly to address your concerns.
Regards,
Lovehoney Customer Care
This was a replacement and i love both…
This was a replacement and i love both versions.
February 15, 2026
The 4 was only because it arrived later…
The 4 was only because it arrived later than it was suppose too. Otherwise all good
February 15, 2026
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