LoveittsEstateAgent Reviews 

455
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, friendly, and supportive throughout the entire buying and selling process. People note that the overall service is seamless, keeping clients fully informed and making property transactions completely stress-free. Consumers truly appreciate the exceptional customer care and the reassuring guidance provided from start to finish. Some reviewers were not happy with communication issues, feeling that support was lacking when dealing with specific problems like parking fines. A few customers also mentioned experiencing unhelpful responses, lack of accountability, and dismissive attitudes from certain staff members during inquiries.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and constant... See more

Service

Users describe positive interactions with service, highlighting a seamless and professional process from... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional, helpful, and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that registration is quick and the entire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you to all the team at Loveitts they go above & beyond to do their job & do it with such professionalism, care & compassion. They all realise how difficult & stressful it is to go through t... See more

Company replied

Rated 5 out of 5 stars

Sold our property via auction. Loveitts were excellent throughout the process, keeping us informed and providing advice on guide prices and how auctions worked. They kept on top of the process and... See more

Company replied

Rated 5 out of 5 stars

I was very nervous about selling my property through an auction house but Rich could not have been more helpful and kind. He never seemed to mind me asking countless questions and seemed amost as exc... See more

Company replied

Rated 5 out of 5 stars

I have purchased and sold through the Loveitts Auction House team on many occasions over the last few times. Each time, the service has been exceptional and every transaction has been completely hassl... See more

Company replied


Company details

  1. Real Estate Agents
  2. Auction House
  3. Property Management Company

Written by the company

Since 1843 Loveitts has been a trusted estate agent and property services provider to home seekers and businesses throughout Coventry, Warwickshire and beyond. We are proud of our rich heritage but always look to the future and strive for innovation so we can continue to provide the best service possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

455 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(455)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A huge thank you to Loveitts.

Loveitts were a huge support to us when we were selling my mother’s bungalow. Steve and Jason dealt with all our queries professionally and quickly. Michelle was a huge support when we needed advice and was proactive in chasing solicitors to keep the sale on track. We thank them for all they did in the successful sale of the bungalow.
Rachael, Sharon and Kathryn.

September 13, 2025
Unprompted review
LoveittsEstateAgent logo

Reply from LoveittsEstateAgent

It is lovely to receive a 5 star review like this - thank you!

Advertisement
Rated 5 out of 5 stars

Very good experience selling property…

Very good experience selling property through auction. Whole process was seamless and I was kept informed at regular intervals as to progress with sale. Loveitts took all the stress away that comes with selling a property including personal visits, viewings and negotiations. I would definitely recommend and use them again. Special thanks to Sarah.

August 14, 2025
Unprompted review
LoveittsEstateAgent logo

Reply from LoveittsEstateAgent

Thank you so much for your kind words and for choosing Loveitts to sell your property. We’re thrilled to hear the auction process felt seamless and stress-free, and that you were kept informed every step of the way. Your recommendation means a lot to us. We’ll be sure to pass along your special thanks to Sarah—she’ll be delighted to know her support made such a difference!

Rated 1 out of 5 stars

I wouldn't get any star but it won't…

I wouldn't get any star but it won't let me
I rang 4 weeks ago to ask bout two properties and I got told I have to sign up with them and I did I ask what was the seller / estate agent flexibility on viewing these properties and I got told they will check and let me know a week went pass nothing from them I tried and tried to ring them was picking up to phone now it's three week so I got someone else to book a viewing online they ring me couple of days later I have to sign up again ( I did again) told them bout the properties and mine flexibility still waiting so I ring them on Friday to see what going on and once again I have to sign up. Again so I told them to forget it and I will look at other estate agent than I had the branch manager ( Richard )leaving me a voicemail so I rang BK to see what he wanted I spoken to a woman and told me he was not available at the time so I rang them after 2 hrs and I spoken to the SAME woman and she try to see if he was available but when she came BK she told me that he don't work Friday I explained that he rang me and leave me a voicemail she said don't know how cos he don't work Friday I told her that I got prove that he left me a voicemail
I will not use this estate agent cos I had the same experience 15 years ago and they haven't changed

August 22, 2025
Unprompted review
LoveittsEstateAgent logo

Reply from LoveittsEstateAgent

We are very sorry to receive a review such as this, we fully understand the need for good customer service and will be investigating the nature of your email internally

Rated 1 out of 5 stars

Warning: This letting agency is misleading, negligent, and fails in their duty of care.

My experience with Loveitts at Trent Bridge Quays has been appalling, and I strongly urge prospective tenants to think twice before signing with them.

At the viewing, we were explicitly told that parking for two vehicles would not be a problem. This assurance was a deciding factor in choosing the property. However, once the lease was signed, Loveitts provided only one parking permit and instructed us to use visitor spaces for the second vehicle. Within a week, this resulted in two £100 fines, both rejected on appeal.

The situation worsened when the vehicle with a valid permit was fined on multiple occasions, over five separate fines, because the permit had slightly slipped on the dashboard. Despite providing proof of a legitimate permit and lease, every appeal has been rejected, and I am now facing a Letter Before Claim threatening court action for parking in my own allocated bay.

Throughout this ordeal, Loveitts has been completely ineffective. Their response has been limited to “passing messages along” to an uncontactable management company. They have shown no accountability, no urgency, and no willingness to protect the very tenants they placed in this property. This is a clear failure of duty of care and evidence of misrepresentation during the viewing process.

What should have been a straightforward tenancy has instead become an expensive, stressful, and hostile experience. Loveitts’ lack of transparency and support has left us exposed to unnecessary financial and legal pressure.

If you value honesty, professionalism, and tenant support, avoid Loveitts at ALL costs.

August 28, 2025
Unprompted review
LoveittsEstateAgent logo

Reply from LoveittsEstateAgent

We would welcome you to reach out further to our Lettings team to discuss the matter above. We do not now manage the tenancy according to our records and have not done so for some time so we would like to further understand the issues that you have had. Please contact us on 024 7622 8111 and speak to our senior management.

Rated 1 out of 5 stars

AVOID AT ALL COSTS!!!

Loveitts have been completely unhelpful in resolving repeated parking fines issued against me, even though I hold a valid permit and have adhered to all the rules. Instead of standing up for their tenants, they wash their hands of the matter and leave you to deal with it yourself. It’s disgraceful that tenants are treated this way. Their failure to protect residents from predatory parking practices shows a total lack of accountability or care. I cannot recommend them to anyone looking for a reliable or responsible letting agent.

August 27, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great Auction House!

We used Loveitts to sell a property we have had for sometime. We wanted to use a local auction house and were very glad with the experience. The team is great, and we were very happy with the process and result.

August 22, 2025
Unprompted review
LoveittsEstateAgent logo

Reply from LoveittsEstateAgent

Thank you for sharing your experience. We’re delighted you chose Loveitts to handle the sale of your property through our local auction service. It’s wonderful to hear that you were happy with both the process and the outcome. We’ll be sure to share your feedback with the team, and we truly appreciate your trust in us.

Rated 5 out of 5 stars

The service we received was excellent

The service we received was excellent. The whole process from start to finish was explained thoroughly and with expertise. Michelle was excellent. Nothing phased her. She was clear and concise and good at what she does.

August 22, 2025
Unprompted review
LoveittsEstateAgent logo

Reply from LoveittsEstateAgent

Lovely words for our team with particular mention to Michelle Barnett

Rated 5 out of 5 stars

After Sales communication.

After our offer was accepted, we had Michelle supporting with updates. The communication was amazing and couldn’t fault the after sales support she provided.
Would totally recommend this agent.

August 8, 2025
Unprompted review
LoveittsEstateAgent logo

Reply from LoveittsEstateAgent

It is always superb to receive such a glowing review and look forward to helping future sellers!

Rated 5 out of 5 stars

Team was fantastic

Team was fantastic, giving customer like us with regular updates and hassle free journey in buying our house.

Few names to mention Michelle, Connor, Chelsey, Oliwia and Chris who have had a part played in the process. Thanks Guys...Wholehearted appreciation from my family.

August 20, 2025
Unprompted review
LoveittsEstateAgent logo

Reply from LoveittsEstateAgent

The sales team are overjoyed to receive such glowing reviews and we all hope that you enjoy your new home!

Advertisement
Rated 5 out of 5 stars

Great experience

All staff dealt with throughout the sale were amazing, great communication and keeping me updated on progress. Made the process so as stress free as possible and gave me confidence that everything was being dealt with without the need to chase for updates.

May 30, 2025
Unprompted review
LoveittsEstateAgent logo

Reply from LoveittsEstateAgent

Thank you for the very kind review that you have posted.

Rated 5 out of 5 stars

3 words...Friendly

3 words...Friendly, updated regular, recommend. From sonia

July 1, 2025
Unprompted review
LoveittsEstateAgent logo

Reply from LoveittsEstateAgent

Very much appreciated

Rated 5 out of 5 stars

Prompt and professional Staff and sale

I would just like to say from the minute I approached Loveitts to help sell my property I knew I had made the right decision. I dealt with Connor, Chris,Oliwia and Michelle. All the team were very prompt and professional. Michelle went above and beyond to make sure we had a smooth sale. She was prompt at getting back to me with any enquires or assistance that I needed. I will definately be using your services again.

July 31, 2025
Unprompted review
LoveittsEstateAgent logo

Reply from LoveittsEstateAgent

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you felt confident in choosing Loveitts from the start. Connor, Chris, Oliwia, and especially Michelle will be thrilled to know their efforts made a positive impact on your journey. We’re so pleased the sale went smoothly and that you felt supported throughout. We truly appreciate your recommendation and look forward to working with you again in the future!

Rated 5 out of 5 stars

It was a good experience associate with…

It was a good experience associate with Loveitts.The process was well explained and supported through out the period.Thank you Michelle, Connor and Chris for making this transition smoothly and professionally.

August 7, 2025
Unprompted review
LoveittsEstateAgent logo

Reply from LoveittsEstateAgent

Thank you for your lovely feedback. We're so pleased to hear you had a positive experience with Loveitts and that the process was clear and well-supported throughout. Michelle, Connor, and Chris will be very happy to know their efforts helped make the transition smooth and professional. We truly appreciate your kind words and hope to work with you again in the future!

Advertisement
Rated 5 out of 5 stars

An outstanding service

Michelle, Steve and Jason were very efficient and friendly. They worked really hard to make sure that we were updated on everything and that the whole process went smoothly. They did all of the house viewings and sorted everything for us.

July 28, 2025
Unprompted review
LoveittsEstateAgent logo

Reply from LoveittsEstateAgent

Thank you for your kind words! We're so glad to hear that Michelle, Steve, and Jason provided you with such a smooth and stress-free experience. It’s great to know you felt well-informed and supported throughout the process. We really appreciate your feedback and are pleased that the team could take care of everything for you. Wishing you all the best in your new chapter!

Rated 5 out of 5 stars

Great Service

Thank you to the team at Loveitts for helping us to sell our late mums house. The team was always proactive and helpful with any questions we had, and continued to pursue buyers for us.
We Exchanged in late July and must note the following during our journey to sale.
Chelsey for the initial visit and presentation of the sale package.
Oliwia and Connor in the sales team for keeping interest in the property moving forwards.
Michelle our Sales Progressor, for keeping everyone involved on their toes, and seeing it through to completion and exchange
Thank you all.

July 25, 2025
Unprompted review
LoveittsEstateAgent logo

Reply from LoveittsEstateAgent

Thank you for your review!

Rated 5 out of 5 stars

Loveitts are very helpful and…

Loveitts are very helpful and professional. I’ve bought two properties through them and have been very impressed with their service.
A particular mention to Rich and Sara who’ve both been excellent.
They have a straightforward honest approach which I really appreciate.

July 15, 2025
Unprompted review
LoveittsEstateAgent logo

Reply from LoveittsEstateAgent

Thank you so much for your lovely review! We're delighted to hear you've had such positive experiences with us. It means a lot that you’ve chosen Loveitts for both of your property purchases. Rich and Sara will be especially pleased to know their honest and straightforward approach made a difference. We truly appreciate your continued support and look forward to helping you again in the future!

Rated 5 out of 5 stars

Amazing First Time Buyer Experience

Michelle was very informative throughout the whole process, giving us peace of mind.

We were kept updated and the process only took 2.5 months.

We were first time buyers so wasn’t entirely sure what to expect but Michelle was excellent at explaining the process whilst remaining friendly.

July 18, 2025
Unprompted review
LoveittsEstateAgent logo

Reply from LoveittsEstateAgent

Excellent to receive such a lovely review! Enjoy your new home!

Advertisement
Rated 5 out of 5 stars

Would just like to acknowledge the…

Would just like to acknowledge the courtesy and respect that I have recieved from Lovetts. Having to be a sit in tenant whilst the house i was living in was being sold was not the easiest time but the guys at Lovetts made it as easy and accommodating as possible until the house was sold. Special shout out to Rich who entertained my dog whilst viewers came to the house as he can be a bit of a nuisance 😂 . Thanks again for making it all go as smoothly as possible 😄

July 12, 2025
Unprompted review
LoveittsEstateAgent logo

Reply from LoveittsEstateAgent

Thanks for your review! The big question is, who was the nuisance, Rich or the dog? 😂

We really appreciate you taking the time to leave us a review and we're pleased that we were able to help during what is a hectic and stressful time. Best of luck in your new home, we hope you and the dog love it there!

Rated 5 out of 5 stars

Happy clients 😊

Sara & Rich are very helpful especially after the hammer falls ❤️
Second time working with them .. no doubt be back again soon 🤣
Thanks both !!

July 18, 2025
Unprompted review
LoveittsEstateAgent logo

Reply from LoveittsEstateAgent

Thank you so much for the kind words! We're always here to help – especially when the hammer falls! It was a pleasure working with you again, and we truly appreciate your continued trust and support. Looking forward to seeing you again already! 😄

Rated 5 out of 5 stars

Our experience moving house

Our experience moving house was a long one, and not one i want to go through again anytime soon, but through no fault of the estate agents...
The staff at Loveitts (Michelle, Connor, Oliwia, Chelsey and Chris) were all lovely & tried their best to help with any issues that arose, keeping us in the loop of communication throughout.

June 19, 2025
Unprompted review
LoveittsEstateAgent logo

Reply from LoveittsEstateAgent

Moving house can be a stressful experience and we acknowledge at times this process can be longer than wanted for all those who are involved...thank you for your kind words!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look