Lovelyfloraworld Reviews 

43,312
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 421 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that placing orders on the platform is extremely easy and straightforward, highly appreciating the smooth website process along with very prompt order confirmations. Many people also genuinely appreciate the remarkably fresh and beautiful condition of the flowers upon arrival, which consistently bring joy to recipients for various special occasions. However, some customers also noted frustrating issues regarding significantly delayed deliveries, alongside receiving damaged, wilting, or completely dead flowers on several occasions. Reviewers expressed deep disappointment when their selected delivery dates were treated merely as flexible guides, ultimately leading to missed special events and poorly managed timelines.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, reflecting a clear split in customer experiences. While many... See more

Product

People report ambiguous experiences with product, as customer opinions are heavily divided regarding quality... See more

Order

Users describe ambiguous interactions with order, highlighting a stark division in their experiences. While... See more

Quality

Customers had ambiguous experiences with quality, reflecting strongly divided opinions. Many reviewers... See more

Service

Clients share ambiguous opinions on service. While many customers praise the fantastic prices, beautiful... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Did email almost 2 weeks ago when I was dissatisfied but no response which was disappointing. I have used them lots and normally great but this bunch of flowers didn’t look anything like the picture a... See more

Company replied

Rated 3 out of 5 stars

The flowers were lovely. Once they were received... Paid for next day delivery however, once given to royal mail they then put on within 24 hours. . So in total it was more like 38 hours later from or... See more

Company replied

Rated 4 out of 5 stars

Well informed delivered on correct day before time one or two flowers bit bent and looked ABIT dead other than that my mum was happy with surprise delivery

Rated 4 out of 5 stars

I ordered flowers late on 10August but when you look at the delivery address and post code in Woodbridge it gives my post code in Reading after the post code for where it should be going. Royal Mail l... See more


Company details

  1. Flower Market

Written by the company

ABOUT LOVELYFLORA WORLD LovelyFlora World is home to the most freshest and vibrant flowers offering great deals on lovely stunning arrangements and bouquets in the UK. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I'm sorry, or just to say hello, we've got you covered. We are convenient way to shop for flowers and at competitive prices you can count on us. With LovelyFloraWorld a smile is just a bouquet away. www.lovelyfloraworld.com/Reviews/ 100% Smile guarantee, If Not We’ll Make It Right And Replace The Bouquet!Make someone Happy Today, Send Them Some Flowers Bouquets From £11.99 Flowers For All occasions - Cheapest Florist LovelyFlora World is home to the most freshest and vibrant flowers offering great deals on lovely stunning arrangements and bouquets in the UK. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I'm sorry, or just to say hello, we've got you covered. We are convenient way to shop for flowers and at competitive prices you can count on us. With LovelyFlora World a smile is just a bouquet away.


Contact info

3.2

Average

TrustScore 3 out of 5

43K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 51% of negative reviews

Typically replies within 2 weeks

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3.2

All reviews

(43,312)

397 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great easy to deal with Company and lovely flowers

Great easy to deal with Company, the person the flowers was for was happy , the only bad bit of the experience was delivered by royal mail so took ages to get there .

March 31, 2026
Unprompted review
Lovelyfloraworld logo

Reply from Lovelyfloraworld

Good morning,
We’ll make sure the entire team receives your feedback – they’ll be thrilled to hear your kind words.

Kind regards,
Lovely Flora World

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Rated 1 out of 5 stars

I am disappointed with my order

I am disappointed with my order. I ordered flowers for Mothers Day, and I chose the ones that would brighten her day. What we received was nothing like the picture we chose. The bouquet looked cheap and horrible. I won’t be ordering from them again.

May 9, 2026
Unprompted review
Lovelyfloraworld logo

Reply from Lovelyfloraworld

Hi Charlotte,
Thank you for the review. Please get in touch with our team, send us your order ID and we will do our best to resolve this.

Kind regards,
Lovely Flora World

Rated 1 out of 5 stars

Unhelpful company

I ordered flowers to be delivered to family members on May 3rd to mark the anniversary of a particularly difficult bereavement . The flowers delivered although pretty looked nothing like the bunch I had ordered and arrived 2 days late. I emailed company with my complaint, their reply was unsatisfactory and unhelpful.

May 5, 2026
Unprompted review
Lovelyfloraworld logo

Reply from Lovelyfloraworld

Hi Marion,
We are very sorry that the order has not been delivered on the requested date. As we use Royal Mail, we are allowed 1-2 working days to deliver after the requested date as delays might occur.

Kind regards,
Lovely Flora World

Rated 5 out of 5 stars

The best flower shop.

The best flower shop.. flowers are fresh when arrived and they delivered on time that impressed me so much. Keep up the good job Lovelyfloraworld

March 1, 2026
Unprompted review
Lovelyfloraworld logo

Reply from Lovelyfloraworld

Hi Thelma,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!

Kind regards,
Lovely Flora

Rated 5 out of 5 stars

Brilliant company very easy to order…

Brilliant company very easy to order flowers and add ons.
Having used them four or five times I have never had an issue, the recipents have loved them. Delivery is great as well.
Beautiful flowers at amazing prices.
My number 1 florist for my flowers.

March 17, 2026
Unprompted review
Lovelyfloraworld logo

Reply from Lovelyfloraworld

Good afternoon,
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your review.
Kind regards,
Lovely flora Team

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Rated 5 out of 5 stars

Lovely flowers delivered on time just…

Lovely flowers delivered on time just as ordered and much cheaper than the local florist

May 13, 2026
Unprompted review
Lovelyfloraworld logo

Reply from Lovelyfloraworld

Good afternoon,
Thank you very much for sharing your review. We love hearing from our customers.

Many thanks
Lovely Flora

Rated 5 out of 5 stars

Just Wowwww 🤩 about this company I’m so…

Just Wowwww 🤩 about this company I’m so impressed it was above what i expected great service fast delivery fresh flowers chocolates and the card all was just excellent I will be using this company for life thank you very much 🫶

May 13, 2026
Unprompted review
Lovelyfloraworld logo

Reply from Lovelyfloraworld

Good morning,
Thank you for being our customer and leaving us a wonderful 5-star review.

Kind regards,
Lovely Flora Team

Rated 5 out of 5 stars

Simply perfect!

I placed two orders this month and both arrived on time and in perfect condition. The recipients said the roses were perfect on arrival and one commented on the exceptional colour of the yellow roses. A perfect service and competitive prices.

May 13, 2026
Unprompted review
Lovelyfloraworld logo

Reply from Lovelyfloraworld

Good morning,
Thank you! Your positive feedback is much appreciated.

Kind regards,
Lovely Flora World

Rated 5 out of 5 stars

Ordering very easy

Ordering very easy
Delivery was excellent and the recipient was delighted with her bouquet.
I will carry on ordering from you.
Thank you.
.

May 13, 2026
Unprompted review
Lovelyfloraworld logo

Reply from Lovelyfloraworld

Dear Ethel,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.

Kind regards,
Lovely Flora World

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Rated 3 out of 5 stars

The flowers were lovely

The flowers were lovely. Once they were received... Paid for next day delivery however, once given to royal mail they then put on within 24 hours. . So in total it was more like 38 hours later from ordering. That's not next day delivery where you pick your delivery date.... I rang the company... All customer services representatives are busy please leave name and number and get a call back. Never called me back.

May 13, 2026
Unprompted review
Lovelyfloraworld logo

Reply from Lovelyfloraworld

Good morning,
We are very sorry that the order has not been delivered on the requested date. As we use Royal Mail, we are allowed 1-2 working days to deliver after the requested date as delays might occur.

many thanks,
Lovely Flora World

Rated 5 out of 5 stars

Used other Florists

Used other Florists, then found Lovelyfloraworld! Never looked back! Excellent choice of flowers and every Ocassion you could want, the prices are highly competitive, the flowers are always fresh and delivered on time, notification of delivery and if recipient is not at home, instructions on where the flowers have been left! What more can you ask?? Great company, I won't bother looking at other companies now as "Lovelyfloraworld" have NEVER let me down! Thank you to all involved in getting my ordered flowers in lovely fresh condition as, when and where they should be.

May 13, 2026
Unprompted review
Lovelyfloraworld logo

Reply from Lovelyfloraworld

Good morning,
It makes our day to hear that we were able to provide you with 5-star service. We’ll make sure the entire team receives your feedback – they’ll be thrilled to hear your kind words.

Kind regards,
Lovely Flora World

Rated 5 out of 5 stars

Beautiful flowers as always.

Beautiful flowers as always.
Delivery on time for my friends birthday.
She was very happy with them

April 20, 2026
Unprompted review
Lovelyfloraworld logo

Reply from Lovelyfloraworld

Good afternoon,
Thank you for being our customer and leaving us a wonderful 5-star review.

Kind regards,
Lovely Flora Team

Rated 1 out of 5 stars

Problems with delivery

Unfortunately, I didn't have a good experience with my delivery. The flowers didn't turn up but apparently they had been delivered. They definitely did not. The delivery was to a school and they always answer their doors to deliveries every day. After over a 10 day period of communications with the admin team they decided to send again, and they were delivered the next day. The communications with the admin team were good but it did take many hours of emails to get them to deliver the flowers! I personally wouldn't be ordering again due to the hassle I had experienced. When the flowers eventually arrived they were beautiful.

March 30, 2026
Unprompted review
Lovelyfloraworld logo

Reply from Lovelyfloraworld

Hi Nicola,
Thank you for the review. We understand your disappointment and would appreciate the chance to regain your trust. We'd be grateful for another opportunity to serve you better.

Kind regards,
Lovely Flora World

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Rated 5 out of 5 stars

Very easy to order flowers

Very easy to order flowers, good value with the codes to give percentage off and the flowers were lovely a gift for a relative and delivered on time and date stated.

March 1, 2026
Unprompted review
Lovelyfloraworld logo

Reply from Lovelyfloraworld

Good afternoon,
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your review.

Kind regards,
Lovely Flora World

Rated 5 out of 5 stars

Great service

Great service, good customer care, lovely flowers,
would recommend.

May 6, 2026
Unprompted review
Lovelyfloraworld logo

Reply from Lovelyfloraworld

Hi Veronica,
Thank you! Your positive feedback is much appreciated.

Many thanks,
Lovely Flora Team

Rated 1 out of 5 stars

Apart from the fact ive had a dispute…

Apart from the fact ive had a dispute with u fir a lo g time, sent many emails, and not a word,
I bought £35 with u first mother's day and my didn't receive anything apart from a balloon meant for so.1else.......disgusting, should of stuck to my normal

March 12, 2026
Unprompted review
Lovelyfloraworld logo

Reply from Lovelyfloraworld

Hi Philippa,
Thank you for the review. Could you please send us the order number?

Kind regards,
Lovely Flora World

Rated 5 out of 5 stars

My friend was very happy with her…

My friend was very happy with her birthday flowers!!!

May 8, 2026
Unprompted review
Lovelyfloraworld logo

Reply from Lovelyfloraworld

Hi Anne,
It makes our day to hear that we were able to provide you with 5-star service. We’ll make sure the entire team receives your feedback – they’ll be thrilled to hear your kind words.

Kind regards,
Lovely Flora World

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Rated 2 out of 5 stars

Fast delivery but poor quality and…

Fast delivery but poor quality and didnt lasy long. Complained but no response.

April 21, 2026
Unprompted review
Lovelyfloraworld logo

Reply from Lovelyfloraworld

Hi Sara,
Thank you for the review. Please send us your order number and pictures of the bouquet.

many thanks
Lovely Flora World

Rated 5 out of 5 stars

I have ordered two lots of flowers and…

I have ordered two lots of flowers and cards for two different parts of the country in recent weeks.
Both friends have expressed their delight at how lovely they were and how well packaged. They were delivered on the day requested.

April 15, 2026
Unprompted review
Lovelyfloraworld logo

Reply from Lovelyfloraworld

Hi Edwina,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!

Kind regards,
Lovely Flora Team

Rated 5 out of 5 stars

Pink lilies bouquet

Sent to a friend who was recovering from a broken hip. She was thrilled said they were beautiful and that they arrived in good condition on day requested.

May 8, 2026
Unprompted review
Lovelyfloraworld logo

Reply from Lovelyfloraworld

Hi Jane,
Thank you for being our customer and leaving us a wonderful 5-star review.

Kind regards,
Lovely Flora

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