Lowell Reviews 

Getting a realistic settlement was a real chance to clear a long standing arrangement.

There was a flat refusal to accept that getting in touch with Vodafone would get me any results ie not paying said amount and that payment would be the only option as the debt had been bought by Lowell’s and Vodafone in theory had nothing to do with it. This was not the case and after several calls and taking it to various managers the debt is cancelled. Although this was only a small amount out of principle, being a Vodafone customer for over 45 years I felt my treatment to be poor and if I had listened to your operatives I may have paid it , I realise you have to make money!! But not off the back of innocent individuals who knew nothing of said sim- it was proven by Vodafone that the sim had not been used and that notification of its existence/ cancellation/ debt incurred had not been given while Vodafone were trying to change over a number from Vodafone to voxi ( ridiculous in itself as both are Vodafone companies) and this debt was sent straight to a debt collector ( their excuse being it was automated- this poor treatment from both companies I know will happen again unless more stringent checks are made

Excellent service

Lowell have been really understanding of my needs its been easy to set up an affordable plan to pay off my debt .

They helped and was kind

Terrible company. I am the new occupier at S70 5RF and the previous owner is deceased. I tried to do the right thing and inform them, but their public email addresses (post@ and customercare@) completely fail and bounce back. Their complaints web form has a ridiculous word limit so you can't even type a full sentence. It is pathetic that in a digital age you cannot email a company to update a database. Stop sending your automated debt letters to my property immediately.

Liked to be able to set my own payment schedule without having to speak to someone

Very helpful 👌

You are very helpful. They understand your difficulty and payment thank you very much.

Scumbags!. Calling every single day about debts that are out of time. Shame on you.

Edit: See their typical response. We have no business together. Don't DM me, don't contact me again.

Really bad company, claiming money owed that is not even owed, scammers !!!!
DO NOT CONTRACT with these people.... CRIMINALS !!!!!!!

Decided to up my payments via the lowell app so much easier ,I usually phone up for a yearly review but confirming everything on line takes away the stress of talking.

I like the professionalism and the quality of the service. The company communicates well and delivers what it promises. To improve, they could continue listening to customer feedback and keep enhancing their customer support.

Thank you so much for being there for me 💜

At last !!Lowell are starting to listen to people.
Been with them for years paying off two debts in the past the main attic was bullying and intimidation however there has been a change in attitude and I found Lowell a better company to work with listening and talking with my issues.
Both accounts now fully paid

They are very companionable Very understanding of one's circumstances

Great thanks