Did it all online. Didn't have to speak to anyone, no being kept on hold or having to answer a million questions. If it was this straightforward with other companies, I wouldnt be in contact with Lowe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lowell work with honesty and transparency ensuring that you know where you stand and they work with you to make sure your payments are affordable. They always message in advance of taking a payment ma... See more
Company replied
Easy process to set up payments and allows you to create your own budget without pressure to pay more than you can afford. The app is great for checking how you’re doing.
Company replied
Very helpful and willing to support you regardless of your situation. The website is very well made and its easy to manage your payments and progress on. I definitely recommend their services as they... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
65K reviews
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Reply from Lowell
MRJAMESCASWELL,
We appreciate your feedback and are glad to hear you had a positive experience.
Kind regards,
Emma
Company was great, but…
Company was great and really helped by taking current conditions and circumstances into consideration.
My only problem, preventing them from being five stars is the amount of nagging I received when they wanted to review my account, even though I was consistently paying. If I had missed even a single payment it would have been justified to query if I was managing, but if it is happily being paid off and I didn’t respond to the first three or four requests for a review, maybe I’m fine and just don’t have time to sit on the phone!
August 19, 2026
Reply from Lowell
Tammy,
We appreciate you taking the time to leave a positive review and for your feedback. If you'd like to chat further about your 4 star rating, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Emma
Lowell have been kind
Lowell have been kind, patient & understanding all through my awful situation. They have listened & helped me. Thank you.
August 19, 2026
Reply from Lowell
Anne Dcruze,
Thank you for taking the time to leave a review. We appreciate you sharing your positive experience with us.
Kind regards,
Emma
All good and easy to use
August 12, 2026
Reply from Lowell
Lloyd Wheat,
We're so glad to hear that you found our service to be good and easy to use. Thank you for taking the time to share your positive feedback; we truly appreciate it.
Kind regards,
Emma
Reply from Lowell
customer,
We are so pleased to hear that we were able to assist you. Thank you for taking the time to share your positive feedback with us.
Kind regards,
Emma
Not able to select the monthly payment…
Not able to select the monthly payment I wanted
August 12, 2026
Reply from Lowell
Darron Mills,
Thank you for reaching out to us here. Please get in touch with us directly at https://www.lowell.co.uk/contact-us/ so we can better understand your experience and offer you our full support.
Kind regards,
Emma
The agent was professional and helpful
The agent was professional and helpful, we find the right solution at the end.
August 12, 2026
Reply from Lowell
Raffaella Franchini,
We are so happy to hear that you had a positive experience with our team member. Thanks for leaving a review.
Kind regards,
Emma
Giving people who are struggling with…
Giving people who are struggling with debt a fair chance to try and pay the debt off. In these tough times.
August 19, 2026
Reply from Lowell
James Dobbins,
We're so glad to hear that you had a positive experience. We strive to provide our customers with the best possible service, and we're happy to know that we were able to meet your needs.
Kind regards,
Emma
Reply from Lowell
Bren Barcello
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards
Emma
Absolutely professional
Absolutely professional, courteous, responsive, expertise to the enthusiasm degree, and so helpful
August 12, 2026
Reply from Lowell
Richard Warwick,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
Efficient
Easy to set up a payment plan and kept in the loop of when payments are due.
August 19, 2026
Reply from Lowell
Jackie Rhynd,
Thank you for your positive feedback and for taking the time to leave a review.
Kind regards,
Emma
Reply from Lowell
Linda,
We are so pleased to hear that you found our team to be helpful and understanding. Your positive feedback is greatly appreciated.
Kind regards,
Emma
They did there best to help me with the…
They did there best to help me with the problem with 02 I am making payments to get rib of this bill that I do not owe it as been going on now for over a year now ok.
August 12, 2026
Reply from Lowell
KAREN BAILLIE,
Thank you for your feedback and for taking the time to leave a review.
Kind regards,
Emma
I had no problem s what so ever very…
I had no problem s what so ever very friendly texts and emails
August 12, 2026
Reply from Lowell
Karen,
We're so happy to hear you had such a positive experience with our service. We appreciate your kind words!
Kind regards,
Emma
Very helpful approachable and more to…
Very helpful approachable and more to the point very fair
August 12, 2026
Reply from Lowell
Carole Jackson,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
Good company.
Lowell is easy do deal with and the app is easy too use . Helpful staff .
August 19, 2026
Reply from Lowell
Paul leightley ,
This is brilliant to hear! Thanks for taking the time to leave a great review.
Kind regards,
Emma
Paid my debt off but opened another case with the same debt wanting me to pay twice
Wanting me to pay twice for the samr debt. Unhelpful staff.
August 19, 2026
Reply from Lowell
Jade Osbourne,
Thanks for telling us about your issue. Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you.
Kind regards,
Emma
Reply from Lowell
Clare Billington ,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
Reply from Lowell
Crlspin,
We are delighted to hear that we were able to assist you. Your positive feedback truly means a lot to us.
Kind regards,
Emma
Reply from Lowell
Izabela Jurewicz,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
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