Did it all online. Didn't have to speak to anyone, no being kept on hold or having to answer a million questions. If it was this straightforward with other companies, I wouldnt be in contact with Lowe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lowell work with honesty and transparency ensuring that you know where you stand and they work with you to make sure your payments are affordable. They always message in advance of taking a payment ma... See more
Company replied
Easy process to set up payments and allows you to create your own budget without pressure to pay more than you can afford. The app is great for checking how you’re doing.
Company replied
Very helpful and willing to support you regardless of your situation. The website is very well made and its easy to manage your payments and progress on. I definitely recommend their services as they... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
65K reviews
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They are customer friendly.
August 17, 2026
Reply from Lowell
Mr Mutai Kateu,
We are delighted to hear that you had a positive experience with our team. We strive to provide excellent service and appreciate your feedback.
Kind regards,
Emma
Am very happy about your service it’s…
Am very happy about your service it’s good thanks
August 17, 2026
Reply from Lowell
Franklyn Cottoy,
We are so glad to hear you are very happy with our service. Your kind words are greatly appreciated!
Kind regards,
Emma
Reply from Lowell
Dave
Thank you for your kind words and for taking the time to leave a review. We appreciate your feedback and are glad to hear you had a positive experience.
Kind regards
Emma
Very good service and extremely easy to…
Very good service and extremely easy to set up payments.
August 17, 2026
Reply from Lowell
Richard Devlin,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
Reply from Lowell
Nadeem Amin,
Thank you for your 5* rating and for taking the time to leave a review.
Kind regards,
Emma
Always helpful email every month
Always helpful email every month. They don’t pressure you to pay more and make sure you can manage the payment. Thank you
August 17, 2026
Reply from Lowell
Catherine,
We're so pleased to hear that our monthly emails are helpful and that you feel supported in managing your payments without pressure. Thank you for your positive feedback!
Kind regards,
Emma
Everything straight away and not smart words and confuse the people
I loved how they listened to the issue and and then derived a solution feasible for me
August 17, 2026
Reply from Lowell
Mujahid Ullah Baig,
This is fantastic to hear! Thanks for taking the time to share your positive experience.
Kind regards,
Emma
Helpful and patient very understanding…
Helpful and patient very understanding did not judge
August 10, 2026
Reply from Lowell
Jackie Colley,
We are so pleased to hear that you found our team to be helpful, patient, and understanding. Your positive feedback is greatly appreciated.
Kind regards,
Emma
They understood my finances and made my…
They understood my finances and made my payments affordable for me. Thank you
August 10, 2026
Reply from Lowell
Barbara Johnston,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
Im still waiting for them to inform EE…
Im still waiting for them to inform EE balance been paid off . Coming up to a year now sick of asking them to pay or inform EE.
August 17, 2026
Reply from Lowell
Diana Robinson,
Thanks for reaching out to us here. We take all feedback seriously and we've sent you an email to see what we can do to support you.
Kind regards,
Emma
App easy to use
App easy to use, your kept updated when payments are due and how much you have outstanding
August 10, 2026
Reply from Lowell
Mrs Lesley Robertson,
We're so glad to hear you find the app easy to use and that our updates on payments due and outstanding amounts are helpful. Thank you for your positive feedback!
Kind regards,
Emma
The repayments agreement worked very…
The repayments agreement worked very well, trying to check on outstanding owed amount bloody uslesd
August 10, 2026
Reply from Lowell
John Lackenby,
Thank you for your feedback and for taking the time to leave a review. If you'd like to chat further about your 5* rating, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Emma
jus a terrible company and service
jus a terrible company and service. i didn’t choose to use this.
August 10, 2026
Reply from Lowell
hana ,
Thank you for reaching out to us here. Please get in touch with us directly at https://www.lowell.co.uk/contact-us/ so we can better understand your experience and offer you our full support.
Kind regards,
Emma
The person on the phone was very…
The person on the phone was very helpful and took his time with me as I struggle with things amazing service
August 10, 2026
Reply from Lowell
Padraig Havard,
We are so pleased to hear you had such a positive experience with our team. It's wonderful to know that our colleague was helpful and took their time to assist you. Thank you for your kind words!
Kind regards,
Emma
Reply from Lowell
paul dymond
We appreciate your feedback and are glad to hear you had a positive experience.
Kind regards
Emma
Reply from Lowell
Sarah fenney,
We are so pleased to hear that we were able to help and put your mind at ease. Your positive feedback is greatly appreciated.
Kind regards,
Emma
They are kind listen and help resolve…
They are kind listen and help resolve my situation
August 10, 2026
Reply from Lowell
dianne Mcallister,
We are so pleased to hear that you found our team to be kind and that we were able to help resolve your situation. Your positive feedback is greatly appreciated.
Kind regards,
Emma
Reply from Lowell
Felicia Fanusi
Thank you for your positive feedback and for taking the time to leave a review.
Kind regards
Emma
Reply from Lowell
Mark Kemp
Thank you for your kind words and for taking the time to leave a review.
Kind regards
Emma
The original email
The original email i had is on another persons phone so I had no access. Spoke to a chap over the phone and asked to remove that and add my current,
Glad its sorted
August 10, 2026
Reply from Lowell
Lizz,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
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