Did it all online. Didn't have to speak to anyone, no being kept on hold or having to answer a million questions. If it was this straightforward with other companies, I wouldnt be in contact with Lowe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lowell work with honesty and transparency ensuring that you know where you stand and they work with you to make sure your payments are affordable. They always message in advance of taking a payment ma... See more
Company replied
Easy process to set up payments and allows you to create your own budget without pressure to pay more than you can afford. The app is great for checking how you’re doing.
Company replied
Very helpful and willing to support you regardless of your situation. The website is very well made and its easy to manage your payments and progress on. I definitely recommend their services as they... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
65K reviews
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Good service!
August 11, 2026
Reply from Lowell
Mark Fice
We're glad to hear you've had a great experience with us.
Kind regards
Emma
I like the professionalism and the service
I like the professionalism and the quality of the service. The company communicates well and delivers what it promises. To improve, they could continue listening to customer feedback and keep enhancing their customer support.
August 18, 2026
Reply from Lowell
Esperanza Abdulay Bohabonay,
We're glad to hear you had a positive experience with us.
But we're a little confused that you’ve given us a 3-star rating. To chat further about your rating, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Emma
Reply from Lowell
Joy cadwallader,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
At last !!Lowell are starting to listen…
At last !!Lowell are starting to listen to people.
Been with them for years paying off two debts in the past the main attic was bullying and intimidation however there has been a change in attitude and I found Lowell a better company to work with listening and talking with my issues.
Both accounts now fully paid
August 18, 2026
Reply from Lowell
John Willson,
Thank you for your positive feedback and for taking the time to leave a review. If you'd like to chat further about your 5 star rating, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Emma
They are very companionable Very…
They are very companionable Very understanding of one's circumstances
August 18, 2026
Reply from Lowell
RAZAK,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
Reply from Lowell
MISS K STAYT
Thank you for your positive feedback and for taking the time to leave a review.
Kind regards
Emma
An experienced staff contact
August 11, 2026
Reply from Lowell
Assured Hygiene Ltd,
We're so glad to hear you had a positive experience. We strive to provide excellent customer service and are happy to hear that our team member was able to assist you.
Kind regards,
Emma
Very understanding customer advisor.
August 11, 2026
Reply from Lowell
David Plimbley,
This is fantastic to hear! We're so glad you've had a positive experience and that our team member was able to fully assist you. Thank you for leaving a great review.
Kind regards,
Emma
Usual
Usual. Don’t like it when you make the only payment you can afford. Constant letters and emails. I feel like Jesus Christ on the cross persecuted
August 10, 2026
Reply from Lowell
John “Gilfoyle” Mullen,
If you'd like to chat further about your 1 star rating, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Emma
I used to be afraid of my debts
I used to worry about my debts and paying them off but Lowell helped me realise it can painless and quick to start becoming debt free. They worked with me suitable for my needs and circumstances and has always been helpful and understanding if there was any months I had difficulties they helped me with that too. The app and website make it so much easier also with their multiple debt payments, I'm no longer afraid of my debts and looking to becoming debt free in the very near future.
August 17, 2026
Reply from Lowell
Christopher Brown,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
Lots of warning about dates
August 11, 2026
Reply from Lowell
SIMON ,
We appreciate your feedback regarding the date information. We are always working to improve clarity for our customers.
Kind regards,
Emma
Easy to set up payments online.
Easy to set up payments online.
You don't have to speak to someone.
Very helpful.
August 11, 2026
Reply from Lowell
Miss W,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
Excellent customer service
The agent put me totally at ease. Debt management is never stress free. But after the call, I felt totally at ease.
Many Thanks
August 11, 2026
Reply from Lowell
Robert middleton ,
We are delighted to hear that you had a positive experience with our team. We strive to provide excellent service and appreciate your feedback.
Kind regards,
Emma
Reply from Lowell
Michael Sarjant,
We're so glad to hear you had a great experience with our team. We appreciate your positive feedback and are committed to providing excellent customer service.
Kind regards,
Emma
Love working with Lowell company
Love working with Lowell company, it's easy to login to my account and manege everything I need to do on line. I have a hearing problem and I can't talk on the phone, it's easier for me to manage my account on line. Highly recommend Lowell company to anyone who needs help with their credit cards issues. Thank you
August 11, 2026
Reply from Lowell
Parvin sadrzadeh,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
Reply from Lowell
Steve,
We're so glad to hear that you had a positive experience. We strive to provide our customers with the best possible service, and we're happy to know that we were able to meet your needs.
Kind regards,
Emma
Lowell have been very sympathic when…
Lowell have been very sympathic when I’ve needed to call them and helped me with adjusting payments.
August 11, 2026
Reply from Lowell
Colin Richardson,
We're so glad to hear that you had a positive experience. We strive to provide our customers with the best possible service, and we're happy to know that we were able to meet your needs.
Kind regards,
Emma
Reply from Lowell
Gillian Le-Mire,
We are so pleased to hear that our team was very helpful and friendly. We truly appreciate your kind words and positive feedback!
Kind regards,
Emma
Reply from Lowell
Mandy,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
Helpful staff
August 11, 2026
Reply from Lowell
Bhautikkumar Patel
It's great to hear you've had such a positive experience with our team. Thank you for taking the time to leave a review.
Kind regards
Emma
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