Did it all online. Didn't have to speak to anyone, no being kept on hold or having to answer a million questions. If it was this straightforward with other companies, I wouldnt be in contact with Lowe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lowell work with honesty and transparency ensuring that you know where you stand and they work with you to make sure your payments are affordable. They always message in advance of taking a payment ma... See more
Company replied
Easy process to set up payments and allows you to create your own budget without pressure to pay more than you can afford. The app is great for checking how you’re doing.
Company replied
Very helpful and willing to support you regardless of your situation. The website is very well made and its easy to manage your payments and progress on. I definitely recommend their services as they... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
65K reviews
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Very happy with service
July 16, 2026
Reply from Lowell
anne strathie,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
Reply from Lowell
Ahmed Alkhayat
We are delighted to hear that you had a positive experience with our team. We strive to provide excellent service and appreciate your feedback.
Kind regards
Emma
I've always had no trouble
I've always had no trouble, no threatening letters.And you've always been fair
August 10, 2026
Reply from Lowell
John Milburn,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
Reply from Lowell
Paul,
We're glad to hear you found the review process easy. We appreciate your feedback.
Kind regards,
Emma
Reply from Lowell
Sidney Ho,
We're so glad to hear you had a great experience with our team. We appreciate your positive feedback and are committed to providing excellent customer service.
Kind regards,
Emma
Reply from Lowell
Martin Thomas,
Thank you for reaching out to us here. Please get in touch with us directly at https://www.lowell.co.uk/contact-us/ so we can better understand your experience and offer you our full support.
Kind regards,
Emma
Very helpful
August 17, 2026
Reply from Lowell
Penny hodgetts
Thanks for sharing your experience with us. We're glad to hear we've been so helpful.
Kind regards
Emma
Having finally got of the spectre of…
Having finally got of the spectre of Provident Finance,yay, the last gent i spoke to at Lowell was very helpful and because i was having a bit of trouble with my bank at the time he made a very good suggestion which got my remaining balance cleared in 3 months.
August 17, 2026
Reply from Lowell
Dan Foard,
We are delighted to hear that you had a positive experience with our team. We strive to provide excellent service and appreciate your feedback.
Kind regards,
Emma
Reply from Lowell
Mrs Foster,
Thank you for your kind words and for taking the time to leave a review.
Kind regards,
Emma
They are customer friendly.
August 17, 2026
Reply from Lowell
Mr Mutai Kateu,
We are delighted to hear that you had a positive experience with our team. We strive to provide excellent service and appreciate your feedback.
Kind regards,
Emma
Am very happy about your service it’s…
Am very happy about your service it’s good thanks
August 17, 2026
Reply from Lowell
Franklyn Cottoy,
We are so glad to hear you are very happy with our service. Your kind words are greatly appreciated!
Kind regards,
Emma
Reply from Lowell
Dave
Thank you for your kind words and for taking the time to leave a review. We appreciate your feedback and are glad to hear you had a positive experience.
Kind regards
Emma
Very good service and extremely easy to…
Very good service and extremely easy to set up payments.
August 17, 2026
Reply from Lowell
Richard Devlin,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
Reply from Lowell
Nadeem Amin,
Thank you for your 5* rating and for taking the time to leave a review.
Kind regards,
Emma
Always helpful email every month
Always helpful email every month. They don’t pressure you to pay more and make sure you can manage the payment. Thank you
August 17, 2026
Reply from Lowell
Catherine,
We're so pleased to hear that our monthly emails are helpful and that you feel supported in managing your payments without pressure. Thank you for your positive feedback!
Kind regards,
Emma
Everything straight away and not smart words and confuse the people
I loved how they listened to the issue and and then derived a solution feasible for me
August 17, 2026
Reply from Lowell
Mujahid Ullah Baig,
This is fantastic to hear! Thanks for taking the time to share your positive experience.
Kind regards,
Emma
Helpful and patient very understanding…
Helpful and patient very understanding did not judge
August 10, 2026
Reply from Lowell
Jackie Colley,
We are so pleased to hear that you found our team to be helpful, patient, and understanding. Your positive feedback is greatly appreciated.
Kind regards,
Emma
They understood my finances and made my…
They understood my finances and made my payments affordable for me. Thank you
August 10, 2026
Reply from Lowell
Barbara Johnston,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
Im still waiting for them to inform EE…
Im still waiting for them to inform EE balance been paid off . Coming up to a year now sick of asking them to pay or inform EE.
August 17, 2026
Reply from Lowell
Diana Robinson,
Thanks for reaching out to us here. We take all feedback seriously and we've sent you an email to see what we can do to support you.
Kind regards,
Emma
App easy to use
App easy to use, your kept updated when payments are due and how much you have outstanding
August 10, 2026
Reply from Lowell
Mrs Lesley Robertson,
We're so glad to hear you find the app easy to use and that our updates on payments due and outstanding amounts are helpful. Thank you for your positive feedback!
Kind regards,
Emma
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