Lowe's Canada 

I bought a Bosch Router bench from my local Lowes. After noticing the "Price Match Guarantee" I thought to fill in the form and decided to fill it out and send it in.
I don't know why I expected any form of sensible reply but what I got was utter garbage. Hiding behind obscure terms and conditions. As they are obviously not prepared to even consider any form of reasonable answer, I will never use Lowes again

Been to Lowes few times and always leave empty handed.
Never been around so many miserable staff. They really have no idea or no interest in helping. Finally decided to never go back. Waist of time.

Purchased a Bosch dishwasher the 2nd of January, was surprised it was louder than my 7 year old Whirlpool. Every wash the recommended wash tab never dissolved, week later my 3rd rack quit washing, days later my 2nd rack couldn't wash whipped cream off my utensils and was making a loud rumbling noise. Previous to this we changed water valve, turned the temperature of hot water heater to the highest temp, use recommended rinse aid, have high water pressure, reverse osmosis water as well have a water softener. Had a technician service my dishwasher & it was recommended to return it for a different Bosch as it was unusual to have so many things wrong with it. Purchased it from Lowes only to find out my 120 day satisfaction guarantee is good only if you don't use the machine. I now need a RA number to return it. It's March 2 been waiting a month for an RA number. I can't believe I spent $1000 and I still am washing dishes by hand for 2 months. I have been more than patient before sending a review but I really wanted to give Bosch an honest try as I believed in their products.

I still haven't received any shipping updates. I believe the original promised (and I use that word purposely) delivery date was Feb 4 to 8.

I know it may seem I'm being pushy/premature but I can't wait until the 8th to find out it's lost, out of stock etc.

That may seem severe but the lack of status details to date has me wondering and the project is on hold now; waiting for the shower base.

"It's in process" isn't satisfactory.

I've given (and I use that word purposely) Lowe's > $700 and so far have heard "your cheque's in the mail".

What up? For real? Right now?

Thanks if you read this far and if so, please let me know when I will definitely see this piece or if I can cancel the order.

Wayfair is presently promising a week's delivery of the same item.

Thanks
Jeff

I purchased a $800 dollar bbq online for curbside pickup. When I got it home I realized they had given me the wrong model. I called they store and after waiting on hold for 30 min they said I could come the next day to exchange. I said I would be there on 10 min and they said no it was too close to closing and were quite rude about it. Then they said I could return it for a refund which I will. I immediately purchased the bbq from Home depot and will never spend another Nickle at Lowes. There was never a apology or any effort to remedy their mistake.

I did a $600 curbside pickup and lowes charged my visa debit card twice! Total $1200. Lowes customer service is refusing to escalate my call to billing until I provide a photo of my my bank statement as proof they double charged me. That's pretty useless as I won't get my bank statement for more than two weeks!
The customer service staff are a**holes, and the supervisors are the worst telling outright lies like it's impossible for me to have been double charged. Thanks to this website I now know that lowes double charges people all the time, which means the staff deal with double charges all day long....by saying that they are a myth.
How many people have been double charged and didn't realize it or worse beleaved the lie that it was just an authorization and let lowes rob them.
Not one star. More like a f**king black hole! Trust the reviews don't go anywhere near lowes.
Update: I finally got lowes to escalate my call to billing and they refunded my account in less than 24 hrs. I then received an email informing me that the billing department had told the customer service supervisor to tell me that they did see an authorization that my bank had failed to drop and I should call my bank. I did call my bank and they confirmed that lowes had double charged my account and that lowes had just reversed the second charge!!! Lowes knows that they have a problem and they are refusing to acknowledge it not only so that they can't be held accountable but because they are making huge amounts of money off of this scam.
P.S. the icing on the cake is when I responded to the email I got an immediate automatic reply with a new case number meaning if I want to follow up I need to spend another couple hours on the phone!!!

I placed an order online and I was sent the wrong package with a completely different brand. I put in a return request within 3 days as stated online and I was told to send a photo of the items I received. I was put through such a hard time when it was their mistake. I sent the photo and I still have not received a response, it’s been 2 weeks since I requested a return label. Terrible customer service. My business and contractors spend over $100k in equipment/parts every year. It’s extremely disappointing that we will no longer continue business with this company.

Now on 9th service call for Samsung fridge that repair is required. Leaking water from ice maker has damaged cabinets, floor and finished basement. The last Lowe’s repair service was requested November 23 last year. The repair finally occurred on January 16 this year. During the delay, additional damage has occurred. Finally lost patience, contacted senior management and demanded service. This Samsung refrigerator was continually failing, causing damage and the last cost to repair was in excess of 1500 dollars. It should have been replaced.
Lowe’s Canada from my experience is not customer focused. Lowe’s sells extended warranties but does not honour terms, has no regard for inconvenience or damage to my home, avoids taking responsibility for solving the issue, has extended delays in responding, and blames their external service providers for poor service. Lowe’s leaves it up to the customer to solve any issue.
If I knew what subpar service was going to be experienced, I would not have purchased my appliances at Lowe’s, nor would I have purchased extended warranty for over 10,000 dollars of appliances.

After checking website for a battery or USB chargeable on/off motion light, we found Lowes had a Good Earth USB rechargeable motion light (#RE1110-WHG-07LF2-F), the description on website described functions with OFF, AUTO and ON switches. We picked this because of the ON switch (light would stay on for 5 hours). We went to the local Lowes store to pick it up and made sure it was the correct number (noted above) and price per Lowes website. To our dismay, there was no "ON" setting, only OFF or AUTO. I would ask that Lowes update their website to correct this description error. If Lowes does actually have a similar light with an ON switch per description above and it is a different number, I'm still interested in purchasing one.

Jan.25 update: Lowes website still shows 40 snowblowers available...THIS IS WHAT I SENT TO LOWE'S AND WAS SUBSEQUENTLY SENT A STANDARD 'resolved" EMAIL. "I am unhappy about my online or company experience. I ordered and paid for a snowblower of which you had 41 ADVERTISED IN STOCK. I went thru the entire process and was confirmed and thanked for the order. [Order number 290D5F3xxxxx] Later that nite some guy called and told me he had to cancel my order because there were NO snowblowers available for sale. He flipped me off like I was wasting his time. How can a company as large as Lowe's try to take advantage of its customers like this. This corporate BAD practice. How can you advertise something you claim you don't have? According to your web site you still have these machines available. Also you show the exact same machine with the same picture with precisely the same detail, the last number different. Something seems obviously wrong here. This has all the trappings of a BAIT and SWITCH program. I have spent tens of thousands of cash dollars at your stores over the years. This whole thing gives me pause to take my business elsewhere." THAT MACHINE IS STILL ADVERTISED AND THAT THEY STILL HAVE 41 IN STOCK. POOR CORPORATE POLICIES. DISPLEASED.

As a RONA employee am questioning head management on their web sight practically all items are exclusive only on the web the stores can t even see the items on their site e-RONA to know availability. This limits our ability to serve our clients properly.

This is the second horrible experience I've had with Lowe's bought a dishwasher set up Monday delivery didn't come because they messed up taking my info changed to Wednesday they didn't put it on the truck, set up for Friday they finally showed up but didnt install it because my old wasnt unhooked obviously wasn't told I had to.Set installation Sunday now they've changed the time twice and they're still late. I recommend never doing business with Lowe's or Rona as they're the same company just a nightmare.

Unless you plàn on spending hours waiting DO NOT use Lowes. Their curbside pickup is horrible. That should learn from Home Depot. There was a mob in front of the store trying to figure out how curbside works. As the employees just walked by inside with no concern.

I went into the Danforth store about a month ago. I own an income property in downtown Toronto and wanted help getting a kitchen installed and some flooring. The flooring guy Kazi was helpful and professional. I got a quote and was really happy about getting a Lowes Card and taking advantage of the 12 months no interest and no payments deal. I got the flooring estimate after a Lowes contractor paid a visit. His quote was over 4000$ to install vinyl flooring in 120 sq ft space. I declined the offer. It has been a month now and I still have not heard from Charlene who was supposed to be running the project of the kitchen installation. She seemed new and unsure of herself in the store. I emailed again this week and got no response. I feel bad for the owner / manager but this service is beyond terrible. Too bad - I liked Lowes and wanted it to work.

Lowe’s promote false advertising online. Posted item on sale at Burlington store and in fact that item 6004 was not sold at that store since 2015. They don’t even have a spot at the store for 2x4x 7 studs! Why put on sale products you don’t have there? Why make the customer do the leg work?

We shop at Lowes on Huntclub Rd Ottawa
During this time of curbside pickup only, I find I get frustrated at times looking for items. I called and spoke to an amazing gentleman in lumber and and was so helpful.
I placed the order and a lovely young lady called to arrange pickup. I looked in my email to get the order # and notice I had ordered the wrong size. Called arranged cancellation. A few moments later a very professional young lady called to let me know the mistake was caught and my correct order was placed. What an amazing experience. Thanks to everyone involved.

Purchased dishwasher via phone/chat: agent told me that I will be credited for shipping at the time of the order. After payment was processed I was told that this won't happen. Pure scam, people beware - this was the last time lowe's scammers got my business.

Worst ever online experience. Almost too many problems to recount including inventory errors, website product description errors, unexpected substitutions, items missing completely from the order, no emails or communications to advise of anything, etc. Received only 1 email saying everything had been delivered when the reality was that 3 items had not. I would have laughed if I wasn't so angry. Zero accountability unless customer is persistent and long delays in a response from their support team. Watch your order very carefully. Beware of their light bulb listings - inaccurate.

had to return a door just after buying it an hour ago ( did not touch the door at all) the staff was questioning me as if i have done something wrong- then waited for another staff probably a supervisor- she again said what is wrong with the door- and I said nothing has to be wrong - just returning it as I had told earlier to the other staff- this is such an unfriendly store especially when you are returning items-this is not the first time they did such a thing- when you return an item they make it sound as if you have killed somebody and they had to question you- the summary - PLEASE DO NOT BUY anything from LOWES!!!!!!!!

Very bad experience Blake was supposed to get a price for us and he never returned to the till, leaving us there for 15 minutes. My husband finally went and got the price, they don’t hire well