Lowe's Canada 

Deck lumber & parts - order placed and did not receive the items until four days later - very disappointing - some lumber had to be exchanged as it was warped - greeter was the best part of this and he went out of his way to make everything right - extremely helpful - thanks

Extremely slow at filling up orders.
Curb side puck up is a nightmare since no one answers the phone number provided for pick up.
Customer service treated us so bad.

Address
Lowes
1300 castefield ave.

The worst and slowest service ever I order some grass seeds online for pick up from boardwak waterloo location and now I been waiting for them to email me for past couple of days to pick the seeds up

I ordered a patio set from the website which had an expected ship date of April 12th-14th. Looking at the same item 3 days later changed the expected ship date to April 15th-17th. As of writing this review, my order was still "processing" meaning nothing had been done in regards to getting the item ready 3 days after the latest expected to ship by date at time of ordering. Lowe's has provided no communication with regards to delays and I have contacted them twice with regards to the issue. I called to cancel the order and was told that because it is an "online Exclusive" offer that I had to wait for the vendor (who has still not processed the order) to process the cancellation in order for me to wait 5-7 business days to receive the refund on my card. When I said I needed to speak to a supervisor because I didn't believe that the cancellation would be processed I was told "no one is available and I could leave a call back number but the wait time would be 3-5 days." This company is a complete joke when it comes to customer service. I was put on with the escalation team that told me I would not get an answer until Monday (3 days later). When I said that was unacceptable and that I wanted to speak with a manager I was told that "I don't have the right to speak to a manager" and that I would get an answer by Monday. The escalation team member was rude and had no valuable information, but refused to allow me to speak with anyone or give me any further escalation information.

I ordered hi temperature spraypaint in the parking lot with the help of an employee. I was told I have to wait a few days instead of that day to pick it up. I phoned to cancel, the fellow on the line with a heavy accent lied and told me he cancelled the order. The website is useless, and I'm on hold 30 minutes as I write this. I won't shop Lowe's ever again

Absolutely disgusted by this company.
Placed a curbside pick up order.
They gave no email confirmation, no pick up eamil, and charged my card to full and will not refund.

We recently ordered a couple of small hardware items from Lowe’s Niagara Falls. We’re in the middle of a reno, like everyone else. We figured that we would be able to pick it up curbside in a few hours since stores are closed for inside shopping because of COVID.

Were we wrong!! After a day and a half of waiting with no pick-up confirmation, I called the store. They politely explained that they were running 48 hours late since they were receiving 700 orders/day. What are all their staff doing that are not busy since the store is closed?

Finally, after exactly 48 hours, we received confirmation pick-up. You can schedule a pick-up time, which we did and still had to wait 20 minutes with one other car in the parking lot at 9am.

They’ve had a year to prepare for this!! Either they are grossly understaffed, filling big contractor orders first or totally lacking in organization or all three!!

Contrast this with Home Depot in St Catharines. Bought 5 cans of paint (half way into waiting for Lowe’s order) and received confirmation in under three hours. No need to reserve a pick-up time. Picked it up an hour after the Lowe’s order. Twenty cars ahead of me but it only took 10 minutes. They’re a lot more organized and have a lot more staff.

Invoice 1686 12/13/2019 Lowes 2872, Belleville ON.
Everytime I think your store is going to move forward you move back. I ordered Cellulose Insulation with the promise that I could use a machine to install. Your store has shutdown tool rentals because it's "TOO HARD" to get paperwork done. I will rent from your competitor, never had a problem with them. Will shop with them as no drama as compared to Lowes. It's 2021, in 2014 we purchased homes online and you can't do tool rentals 6 years on. No Covid ingenuity 15 months on, Very Sad.

You would think by now they would have sorted their online order process. Their expected ship date means nothing. Your order can be "Processing" for weeks. No such thing as getting an update. I don't expect them to be as good at this as amazon but after all the lock downs Ontario has endured, they should be much better.

Store pick-up is slower than just getting home delivery. No communication about status of order. If you need building supplies I guess there is not much choice. For everything else ... just buy it on Amazon.

Ordered items online. Received an email it’s ready for pickup curb side, waited 20 minutes on the phone at curb side and decided to go inside the store... only to be told they don’t have the items I ordered. The front line customer service tried all possible option that I won’t go empty but it’s all up to the manager which doesn’t want to show his face and told me I have to wait until they have the items or a refund. I ask when will the items be available and the customer service just simply shake her head. Very frustrating, I opt for a refund... a waste of my time and effort and a delay of my planned work.

This company is a scam. No respect for customers. False promises, false advertising. This company should not be in business. I purchased a product online and the item was supposed to be delivered by April 10, as part of their online exclusive. Now they are telling me it will take 4-5 days after April 10. Really? You frauds. When I wanted to talk to a supervisor, the customer service agent set up the call back for a supervisor to call me in 5 days, really? Why would I talk to a supervisor after 5 days when I'm calling in regards to getting the item in a day? Fraud company, fraud people....

I ordered an item online. Was told I will get an email when it’s ready for pick up. After 2 days, someone from the pick up location I chose called to tell me they DO NOT have it in stock but if I want to pick up at another location she will push the order there for me which of course I agree to. After another 2 days, I received an email telling me that my order has been canceled! I have never experienced such BAD CUSTOMER SERVICE in my whole life and never felt that kind of frustrations! Lowes is it your company policy that is so bad or is it your employees?

Every review I read about on line orders seems to be legitimate.
I ordered a 20 amp breaker and 7 days later still waiting. System says waiting on courier pickup for 2 days now.
Buy Amazon at least they get it right.

I agree with everyone else that Lowe's price match is a joke. Twice in the last week I had issues with them. First time was with a 5pc Conversation Set that I bought on Sale for $399.99 only to be told 2 days later that the store I had ordered it from was out of stock and that no other store in Ontario had stock. I went on line myself and found at least 4 stores in my area with stock. When I went online to reorder for online price of $399 it kept changing the price to $499. After contacting Lowes.ca I was told there was a problem with the website and the price was $499 and there was nothing they could do about it. Sorry about your luck. Second time I had ordered a 4pc patio set online for $899. 4 days later the new flyer came out and the same set was on sale for $749. I contacted Lowes.ca for the price match. I was told that this set was no longer available online and that I was again out of luck. Even though RONA (Lowes sister store had the exact same set available online. The person I spoke with in Customer Service told me it should not a problem to price match and she proceeded to start the refund, only to come back a few minutes later to tell me that the price match team denied the credit. The customer service person did offer me a 10% discount that I am still waiting for. Lowes should be a shamed of themselves

My wife and I attended Lowe’s in EGW (18401 Yonge St) on March 30th, 2021 in the evening hours and purchased a bathroom vanity. We needed some assistance from Lowe’s and that’s exactly what we got! We would like to express our gratitude to two exceptional employees, DC and Jamie. Both members were friendly and knowledgeable and they genuinely cared about us while we were shopping there. This is exactly how we believe customer service should be. Both DC and Jamie should be praised for their professionalism within the Lowe’s organization. We still have more renovations to do at home and we will definitely be returning to this Lowe’s store! Thank you very much guys, we appreciate you both!

Sincerely,

Grateful Customers

Lowe's Canada's Price Match Policy is a total scam! They claim that they price match items + give you an additional 10% off if you find an item priced lower at another local Canadian retailer. I managed to find a dining set at Lowe's priced at $834 and another Canadian retailer for $495 but was denied the price match. Why? Because they couldn't confirm the shipping fee of the other retailer... When I proved to them the shipping fee by checking out on the other retailer's website they came back with another made up excuse saying "since they cant confirm the other retailers shipping fee themselves, they cant price match". It's clear to me that Lowes would have lost way too much money on this sale since their items are so insanely marked up compared to other honest Canadian retailers.... It's such a shame that these corporations promise things like price matches to inflate their reputation but don't even honour it at all! I will never buy anything from Lowes again and I will be telling all my friends and family members about their dishonest practices.

Whenever I try to purchase anything even from a different store because they have enough quantity of the product, I pay for the order and get charged to my credit and the very next day they cancel the order, I don't understand why I already have the quantity showing online as available, of course now one of the customer services will reply back and says "sorry to the inconvenience and the experience you had with our online order, but the quantity is showing on the online may not be updated yet", anyway other competitors they have the system updated frequently so whatever quantity showing online is the actual quantity they have in stock

I ordered 64 in Fire table (there were 5(!) in stock in Pickering, ON when I made an order) and got order and payment confirmation. In 2 days(!) I got an email that my order has been canceled. I called the store and they started to say that they had only one in stock. HOW?! They overbooked items and do not have live info. But what did they do for 2 days with my order?!

Just don't order from them. I promise you its not worth it. Although they may be a mature company, their service employees have no clue what they are doing and I predict Lowe's will go down in the future considering HOW crap they are. Good luck to their business since they don't know how to run one!