Lulu Reviews 

6,473
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 831 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the publishing platform is extremely user-friendly, making the process of uploading manuscripts and creating custom covers remarkably simple and efficient. Writers also appreciate the exceptional print quality, noting that finished books are produced to a professional and wonderful standard every time. However, some customers also noted frustrating issues with distribution processes and unexpected editions appearing for sale on external sites like Amazon. A few reviewers also experienced difficulties regarding website templates, mentioning that they wanted more pre-formatted options and better flexibility for cover designs.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the professional quality, vibrant... See more

Quality

People report positive experiences with quality, highlighting the exceptional print standards, beautiful... See more

User experience

Customers expressed great satisfaction with the user experience, frequently highlighting the simple... See more

Service

Users describe positive interactions with service, highlighting quick print turnarounds, professional... See more

Website

Reviewers mention ambiguous feedback about website experiences, as consumers praise the platform for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's easy to create your project on the website- very easy. But the delivery service has not been good- not sure if that's a LULU or FedEx issue, but I still haven't gotten my book, so I find it funny... See more

Company replied

Rated 4 out of 5 stars

LULU has produced several books for me - and they ar eall consistently well done ! My only suggestion is that they create an easier way to change the "asthetics" of a document withoutredoing the comp... See more

Company replied

Rated 4 out of 5 stars

Fixing errors quickly needs better response and ease of delivery. For example, now I have 3 different names my books are registered under that I am sure I type the same name for each time. It causes a... See more

Company replied

Rated 4 out of 5 stars

Always amazing and helpful when it comes to publishing my work & have used for years. Shipping cost has always been an issue as I’ve had shipping cost more than my orders which is hard when all I n... See more

Company replied


Company details

  1. Book Publisher
  2. also in
  3. Digital Printing Service
  4. e-Commerce Service

About Lulu

Written by the company

Lulu is a global publishing technology company focused on digital book printing and fulfillment logistics.

Lulu’s all-in-one platform provides the infrastructure for creators, businesses, and publishers to create and sell print-on-demand books worldwide through direct ecommerce integrations, API-driven automation, on-demand production, and global fulfillment.

Lulu’s platform enables automated, scalable book production and fulfillment without inventory risk, offset minimums, warehousing, or manual logistics. The result is faster time to market, reduced waste, expanded margins, and ownership of the customer journey.

Lulu is built for individual creators monetizing ideas, businesses scaling direct-to-consumer book sales, and enterprises powering complex publishing operations. We support every step of the lifecycle:

  • Create and upload book files with flexible tools
  • Automate secure publishing workflows through API integrations
  • Print premium, on-demand books with intelligent global routing
  • Deliver direct to customers in 200+ countries and territories
  • Access to data and analytics for forecasting and sales visibility

As a certified B Corporation, Lulu is committed to sustainable practices, ethical business standards, and community empowerment.

Lulu prints books, but more importantly, Lulu powers the infrastructure behind modern print-on-demand publishing.

Lulu’s team is committed to the success of our creators and businesses every step of the way, which is why we offer comprehensiveguides and resources and have a fantastic support team.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.5

All reviews

(6,473)

885 reviews in the last 12 months

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Rated 5 out of 5 stars

Low risk and cheap publishing

By far the easiest and lowest risk way to publish a book. For anyone wanting to become a published author but doesn't want the hassle and cost that comes with going with a big company then I would highly suggest publishing through Lulu

June 30, 2026
Rated 5 out of 5 stars

Simple, Fast, and Super Easy!

Lulu made it so easy to print and publish my books! Not only was the entire process communicated well, but my book was delivered three days before they said it would be, making it a really happy surprise for me

August 8, 2026
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Reply from Lulu

Hello Brynn

Thank you so much for sharing! We are thrilled to hear that the publishing and printing process was easy and well communicated. And getting your book three days early is definitely a nice surprise! We are so happy we could be part of the experience and wish you continued success with your books.

Michael
Lulu

Rated 5 out of 5 stars

Really like the range of book sizes at…

Really like the range of book sizes at an affordable price for an indie author and illustrator like me. Easy to order and the books always arrive in secure recyclable packaging. Inks are true and the paper is just what my graphic novel needed.

June 14, 2026
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Reply from Lulu

Hello

Thank you so much for sharing this! We are really glad to hear that you are happy with the book sizes, print quality, and packaging. It is especially great to know that the paper and color came through the way you wanted for your graphic novel. We really appreciate you choosing Lulu for your work!

Michael
Lului

Rated 5 out of 5 stars

Exceptional Results!

I just published my second book using LuLu's exceptional services. The process was easy, and they offer links to editing and technical assistance you can get if you need them. Book layout and cover we're exactly as I'd envisioned. Working on my third project now, and I'll be back!

August 3, 2026
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Reply from Lulu

Hello Michael,

Thank you so much for sharing your experience! We are thrilled to hear that your second book turned out exactly as you envisioned and that you found the publishing process easy to navigate. It is wonderful to hear you are already working on your third project. We look forward to being part of your continued publishing journey!

Michael
Lulu

Rated 5 out of 5 stars

Above and Beyond

You always make things so much easier than Amazon does!!!! You go above and beyond!! I am interested in putting my books and journals in your bookstore to sell them on your website!!!

August 8, 2026
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Reply from Lulu

Hello Susan,

Thank you so much for the wonderful feedback! We are thrilled to hear that Lulu has made your publishing experience easier. We truly appreciate your kind words and are excited that you are interested in offering your books and journals through the Lulu Bookstore. We wish you continued success with your publishing journey!

Michael
Lulu

Rated 5 out of 5 stars

Selected and Collected

I have used Lulu to produce several revisions of two books, and the experience has been very good. The publishing process allows an author to upload, revise, proof, and refine a book until the printed result is right. The online preview tools are useful, and the finished books have matched my expectations very closely. Print quality, binding, and especially the glossy cover reproduction have been excellent. Lulu has made it practical for an independent author to turn a Word manuscript into a professional-looking physical book without having to order hundreds of copies. I particularly appreciate being able to order individual proofs while continuing to improve the work.

August 8, 2026
Lulu logo

Reply from Lulu

Hello Sg Cassiere

Thank you for the kind words! It is great to hear that Lulu has worked well for you across multiple revisions of your books. We love hearing that the ability to order individual proofs and make improvements along the way has been useful to you.

We are also glad the finished books turned out the way you hoped, especially the glossy covers! Thanks again for choosing Lulu and for sharing your experience.

Michael
Lulu

Rated 5 out of 5 stars

Satisfied time after time

Over the years I have used Lulu for nine different books. For all of them I had a very limited number of copies produced. I received all in perfect condition and exactly as I expected them to be. I have recommended Lulu to others wishing to publish books.

July 24, 2026
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Reply from Lulu

Hello Bert

Thank you so much for sharing your experience and for creating nine books with Lulu over the years! We are really glad to hear that each book arrived in perfect condition and met your expectations.

It means a lot to us that you have recommended Lulu to others looking to publish their books. We truly appreciate your continued support and trust!

Michael
Lulu

Rated 5 out of 5 stars

nice service

August 2, 2026
Lulu logo

Reply from Lulu

Hello Earney

Thank you for the kind words! We are so glad to hear you had a positive experience with Lulu. We appreciate your support and wish you all the best with your publishing journey!

Michael
Lulu

Rated 5 out of 5 stars

It's been a pleasure working with Lulu

It's been a pleasure working with Lulu. Very straightforward, user-friendly, and efficient. I've even created a tutorial on my YouTube page for the self-publishing authors, and personally helped two other authors getting started on Lulu. They love it too!

August 5, 2026
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Reply from Lulu

Good day, Corey

Thank you so much for your wonderful feedback! We are thrilled to hear that you have found Lulu straightforward, user-friendly, and efficient. It is especially great to know that you have taken the time to create a tutorial and help other authors get started with Lulu. We truly appreciate you sharing your experience and helping fellow authors on their publishing journey. Thank you for being part of the Lulu community!

Michael
Lulu

Rated 3 out of 5 stars

My first experience wasn't good

My first experience wasn't good. The proof book showed errors that weren't visible online. Some of the interior text was faint eg. Chapters and although the cover looked correct online, the proof showed unacceptable white spaces around the edges of the book. The printing machine wasn't properly aligned. I asked for refunds for two books and my request was declined. The final outcome after I made changes to the interior was spot on and although I made no changes to the cover, someone on your side made the correct adjustment. The third proof was acceptable so it was approved and is now on sale in the Lulu Bookstore.

July 31, 2026
Lulu logo

Reply from Lulu

Morris

Thank you for taking the time to share such detailed feedback. We are sorry that your first proofs did not meet your expectations, and we understand how frustrating it must have been to encounter issues that were not apparent before ordering.

We are glad to hear that the adjustments to your interior and cover resulted in an acceptable third proof, and that your book is now available in the Lulu Bookstore. We appreciate your patience throughout the proofing process and your willingness to work with us to get the final result right.

Michael
Lulu

Rated 5 out of 5 stars
Lulu logo

Reply from Lulu

Hello

We are so happy to hear that you are enjoying our books! Your positive feedback truly means a lot to us.

Michael
Lulu

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