Lyca Mobile is excellent overall, with great value and good service. However, the app needs improvement. I can’t turn off auto-renewal or remove my saved card. I would like to have the option to buy a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For certain reasons my card was not funded for the auto renew and immediately I noticed that the payment failed when you tried charging the card I funded immediately and was hoping you would attempt t... See more
Company replied
very expensive for calling outside the country, support really you cannot get them,no warning for less credit ..etc lycamobile is not good as it was years ago
Company replied
Like the connectivity and availability of the network. Dislike: Most of the companies include free roaming to UK but not Lyca. The main reason for low number and only 3 star because of the eSI... See more
Company replied
2.9
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thansk for such a great service!
October 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not professional customer service
The customer service was rude and I still haven’t received my lyca eSIM
October 2, 2026
Reply from Lyca Mobile IE
Dear Khalid,
We’re sorry to hear about your experience with our customer service and that you have not yet received your Lyca eSIM. We sincerely apologise for the inconvenience and frustration caused.
Thank you for providing the relevant details. Our team will investigate your eSIM delivery and customer service concerns as a priority, review the issue thoroughly, and work to identify the cause and resolve it at the earliest.
We appreciate your patience and understanding while our team works to resolve this matter.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
It sent my code to confirm to a number…
It sent my code to confirm to a number I've never seen before
October 2, 2026
Reply from Lyca Mobile IE
Dear Lori,
We’re sorry to hear that the verification code was sent to a number you do not recognise. We sincerely apologise for the inconvenience and concern this may have caused.
Thank you for providing the relevant details. Our team will investigate this verification issue as a priority, review the account details, and work to identify the cause and resolve the matter at the earliest.
We appreciate your patience and understanding while our team works to resolve this matter.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Easy to use site when topping up online!
October 1, 2026
horrible and useful customer care
horrible and useful customer care. every issues I had I've never had a resolution... it's always it is what it is!
October 1, 2026
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry to hear that your previous concerns were not resolved and sincerely apologise for the experience you’ve had with our customer care.
Thank you for providing the relevant details. Our team will investigate your concerns as a priority, review the issues you have experienced, and work to resolve them at the earliest.
We appreciate your patience and understanding while our team works to resolve this matter.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
The internet bundles didn't arrive to…
The internet bundles didn't arrive to my phone I need a refund
October 1, 2026
Reply from Lyca Mobile IE
Dear Andrew,
We’re sorry to hear that the purchased internet bundle was not received on your phone, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team will investigate the bundle and refund concern as a priority and work to identify the cause and resolve your issue at the earliest.
We appreciate your patience and understanding while our team works to resolve this matter.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Not great
If you only need cheap international calls, Lycamobile can be worth considering. Otherwise, I can’t recommend it.
The website is glitchy and unreliable, including for one of the company’s most basic functions: taking your money when you top up your account. I’ve also found customer support to be almost nonexistent, making it very difficult to resolve issues when something goes wrong.
Overall, my experience has been that the company uses practices that I consider misleading and unfair towards customers. The cheap prices may look attractive, but the unreliable service and lack of meaningful support make it difficult to recommend Lycamobile.
September 30, 2026
Reply from Lyca Mobile IE
Dear Alex,
We’re sorry to hear about the difficulties you experienced with our website, top-up process, and customer support. We sincerely apologise for the inconvenience and frustration caused.
Thank you for providing the relevant details and sharing your feedback. Our team will investigate your concerns as a priority, review the issues you have experienced, and work to identify the cause and resolve your concerns at the earliest.
We appreciate your patience and understanding while our team works to resolve this matter.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry to hear that you were dissatisfied with our service, and we sincerely apologise for any inconvenience caused.
To help us understand your concern and assist you further, please elaborate on the issue through our personal channel at trustpilotreview@lycamobile.com. Our team will review the details and work to resolve your concern at the earliest.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
It was easy to set up and automatic
September 30, 2026
Where is my money
Where is my money? It has been a week you took 10 euros from my bank account without my consent. You promised to refund but it seems you are very dishonest. You put my bank card on auto top up.
I will make a fraud complaint to ComReg (Commission for Communications Regulation) against your company. REFUND MY MONEY YOU TOOK WITHOUT MY CONSENT. VERY DISAPPOINTING AND DISHONEST COMPANY
One of your colleagues requested for the same information last week, which I did sent through the request form. This another reason why your company lack professional and credibility
September 23, 2026
Unprompted review
Reply from Lyca Mobile IE
Dear Famochi,
We’re sorry to hear about your concerns regarding the payment and auto top-up, and we sincerely apologise for the inconvenience caused.
Please share your Lyca Mobile number, registered email ID, and any reference number you have with us at trustpilotreview@lycamobile.com. Our team will investigate your concern as a priority and work to resolve the issue at the earliest.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
it's a bit chaoitic navigating the…
it's a bit chaoitic navigating the package options, but otherwise it's grand. I really like the login process
September 30, 2026
Bought 15 euro of credit and it didnt…
Bought 15 euro of credit and it didnt even work when I tried to activate the bundle 20 seconds after, I even tried restarting my phone but it still doesn't work.
September 30, 2026
Reply from Lyca Mobile IE
Dear Nathan,
We’re sorry to hear that you were unable to activate your bundle after topping up and sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team will investigate your concern as a priority and work to identify the cause and resolve the issue as soon as possible.
We appreciate your patience and understanding while our team works to resolve this matter.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IE
Dear Customer,
We’re sorry to hear about the difficulties you experienced with the app and customer support and sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team will investigate your concern as a priority and work to identify the cause and resolve the issue as soon as possible.
We appreciate your patience and understanding while our team works to resolve this matter.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.